Quick Facts About Kenny's Nail Center
Kenny's Nail Center has received mostly positive comments about their customer service and nail services. However, there are a few negative comments that point out some weaknesses. In this analysis, I will examine the strengths and weaknesses of Kenny's Nail Center using the comments provided.
Strengths:
1. Exceptional customer service: Several customers mentioned that Kenny's Nail Center provides the best customer service in downtown Pittsburgh. They emphasize the friendly and attentive nature of the staff, making customers feel comfortable. This strong customer service is a significant strength for the salon.
2. Quality nail services: Many customers praise the nail services provided at Kenny's Nail Center. They mention that the technicians do an amazing job with pedicures and acrylics, leaving customers satisfied with their nails. This highlights the salon's expertise in delivering quality nail services.
3. Reasonable prices: One customer points out that Kenny's Nail Center offers reasonable prices for their services, considering the downtown location. This can be a significant advantage for attracting customers who are looking for affordable nail services.
4. Clean and tidy salon: Multiple customers positively mention the cleanliness of the salon. They appreciate the tidiness and cleanliness of the space, which contributes to a pleasant and comfortable environment for customers.
5. Friendly and professional staff: Many customers praise the staff for being friendly, professional, and easy to talk to. They appreciate the warm and welcoming atmosphere created by the staff members, which adds to the overall positive experience at the salon.
Weaknesses:
1. Inconsistent nail quality: Despite positive feedback, there are a few comments from customers who express disappointment with the quality of their nail services. One customer mentions that their nail polish wasn't applied correctly, and another customer experienced chipped or cracked nails shortly after their appointment. These comments indicate inconsistency in the work of the technicians, which can be considered a weakness.
2. Missed expectations: In some cases, customers were unsatisfied with the final results of their nail services. One customer mentioned that their stiletto and almond nails were uneven and didn't match the reference picture. Another customer was disappointed with the streaky ombré effect on their nails. These instances indicate a failure to meet customer expectations, which can be considered a weakness for the salon.
3. Long wait times: Although not mentioned in the provided comments, an earlier comment from a dissatisfied customer states that they had to wait over two hours, and their nails were not dry when they left. If long wait times are a recurring issue, it can negatively impact the customer experience and perception of the salon.
4. Lack of attention to detail: One customer mentioned that their nails had excess polish on the cuticles, which should have been cleaned up during the service. Additionally, they did not receive the usual moisturizer and massage typically provided by technicians. This indicates a lack of attention to detail in the overall nail service, which can be seen as a weakness.
Overall, Kenny's Nail Center has several strengths, including exceptional customer service, quality nail services, reasonable prices, a clean salon, and friendly staff. However, there are also some weaknesses, such as inconsistent nail quality, missed expectations, long wait times, and a lack of attention to detail. It is important for the salon to address these weaknesses and strive for improvement to ensure a consistently positive customer experience.
Best TL Reviews
The BEST customer service and nails in downtown Pittsburgh! I am a regular at Kenny’s and they ALWAYS do an amazing job. They treat you like family and will never let you leave disappointed with your nails! They do amazing pedicures and acrylics! Super reasonable prices for the location as well????. Added some of my fav nails they’ve done for me as a reference!
Hi my name is Brianna, I am a well known client there. But I am so disappointed in my pedi. My nail polish isn’t even on my toe nails
Correctly and my pinky toe nail polish already came off. The lady misses spots on my toes. Very disappointed. And I got them done yesterday. Normally my toes last
A few weeks this ain’t even last a day. The lady messed up…!!
Okay so even though I was 10 mins late to my appointment, they still accepted me with no issues, the nail tech was super attentive and super friendly!! My nails look clean and even, they’re the perfect length for me, best nail center I’ve been too as a male. They didn’t make me feel weird and I was comfortable the whole time. I’m not a regular but will be coming back for sure!!
Cammy was wonderful - not only did she help me pick out colors for my nails, but did such a great job on the manicure itself! Not to mention she’s incredibly sweet and easy to talk to. The salon was tidy and had a great selection of colors and services. Highly recommend and I’ll definitely be back next time I’m in town!
I so very rarely leave bad reviews but felt the need, this was definitely the worst mani/pedi I have ever gotten. The staff was nice and store was clean, so I was optimistic, but the results are just terrible. I did a premium pedicure followed by powder mani, and despite being there over two hours one of my toes was not even close to dry and completely wiped off before leaving. They tried to fix it but you can see from the photos how that worked out.
Of my 10 fingers 6 have chipped or cracked, one immediately upon leaving. They left a ton of extra polish on my cuticles which in my experience the technician usual cleans up at the end, but there was no clean up, moisturizer or massage, things I've always found included. I typically get 4 weeks out of a powder dip but 10 days later I have to get them redone, after spending around $150.
I have been here a few times now since I've started working downtown, and they are the best salon I've ever been to! They always get the shape I ask for just right and do perfect designs. I was in today and showed them a picture of what I wanted and it turned out even better than the picture! This place is clean, professional, and everybody is very friendly. They take their time to give you exactly what you want. I won't be going anywhere else from now on. I highly recommend this place!
This is my second time going and both times they’ve done a poor job. My stiletto nail tips were not symmetrical and my almond nails aren’t either. They look so bad my coworkers gave me a better place to go. I asked for ombré nails and they look nothing like the reference picture. The ombré part is streaky. These nails look ok until you get close to them. I would understand the quality of you guys were cheaper but these are 10 bucks more than the place on south side and they look worst. Unacceptable. I attached a photo of what I asked for. These nails are 3 days old.
I have been to Kenny's three times now, and they do a great job! I love being able to get my nails done on my lunch hour. I did not have to wait when I arrived for my appointment. The salon is clean, and the employees are very friendly. Cammy is awesome! She asks questions to make sure I was happy with the shape of my nails, the color I chose, etc. She makes suggestions too! I highly recommend this salon!
Place Pictures
Kenny's Nail Center Info
Amenities
Accessibility
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Wheelchair accessible entrance
Planning
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Appointments recommended
Payments
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Debit cards
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NFC mobile payments
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 03:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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