Esmeralda's Unisex Salon

+1 410-689-8739

402 Winters Ln, Catonsville, MD 21228 United States of America

Open Today: -

Quick Facts About Esmeralda's Unisex Salon

Esmeralda's Unisex Salon has both strengths and weaknesses based on the comments provided. Here is a breakdown of these aspects:

Strengths:

1. Skillful and Dedicated Stylists: Multiple comments mention the excellent work done by specific stylists, such as Marisol and Luis. Their expertise and attention to detail are praised, indicating that the salon has some talented professionals.

2. Reasonable Prices: Some comments highlight the salon's good prices, indicating that they offer competitive rates. This can be a strength, as it can attract customers looking for affordable haircare services.

3. Good Haircuts for the Entire Family: One customer mentions that the salon provides great haircuts for the whole family. This suggests that they have the resources and expertise to cater to customers of different ages and hair types, making it a convenient option for families.

4. Polite Staff: Some comments mention that the staff is friendly and kind. This positive interaction can make customers feel welcome and comfortable during their salon visit.

Weaknesses:

1. Inconsistent Customer Service: Multiple comments express dissatisfaction with the customer service at Esmeralda's. Complaints range from long wait times without any notification to unprofessional behavior. This inconsistency in customer service can reflect poorly on the salon and lead to losing potential and existing customers.

2. Overcharging Customers: One comment states that the salon overcharged for a service and questioned the transparency and honesty of their pricing. Overcharging customers can lead to negative experiences and a loss of trust, impacting the salon's reputation.

3. Long Wait Times: Some comments mention that the salon can be very busy, resulting in lengthy waiting periods. While it is a positive sign that the salon is in demand, excessively long wait times can inconvenience customers and discourage future visits.

4. Lack of Communication: Multiple comments mention a lack of communication from the barbers/stylists about their lunch breaks or delays. This lack of communication can create frustration and dissatisfaction among customers who are left waiting without any information.

Conclusion:

Esmeralda's Unisex Salon demonstrates strengths in terms of skilled stylists, reasonable prices, and the ability to serve the entire family. However, the salon also possesses weaknesses in customer service, such as inconsistent experiences, overcharging, long wait times, and a lack of communication. Addressing these weaknesses is crucial for improving customer satisfaction and retention. Through better communication, fair pricing, and more efficient scheduling, Esmeralda's Unisex Salon can enhance its overall reputation and attract more customers.

Best TL Reviews

Pésima atención al cliente yo y mi suegro llegamos y nos sentamos en la sala de espera estuvimos más de media hora esperando y todos los barberos se fueron ni siquiera se molestaron en avisarnos que se iban almorzar y preguntar si teníamos tiempo de esperarlos a que ellos regresaran de su almuerzo no pienso regresar a ese lugar y no lo recomiendo

Neta si van a cobrar $25:00 x lo menos corten bien. Me tocó una vieja tan amargada que en 26 minutos me despacho Pinche vieja me tiro spray en la cara tan agresiva que creo que es del 3%

Me encanta como Marisol trabaja, sabe lo que hace y es muy amable. Estoy feliz con mi cabello.. yo le mostré una foto de como lo quería y ella lo hizo aun mejor.. es muy cuidadosa y muy dedicada. Recomiendo este lugar 100%.

I was charged $28 for a regular kid's haircut. A kid's haircut costs $20 and they have the price posted on the wall. I hate it when people like that take you for a fool...I didn't want to argue about the matter; I hope they will read this review and stop overcharging their customers...This isn't New York and you're not doing anything exceptional in your shop.

Always very busy. If you plan a visit keep in mind that it can take 2 to 3 hours. Great haircut for the whole family.

Muy amables y Buenos precios!!

Mi primera ves ) Me encanto el servicio el staff muy amable , Luis hizo un trabajo excelente , muy amable, profesional y detallista Gracias

Muy mal servicio!!!! Casi 2 horas esperando para que después digan que va ir a comer y tenemos que esperar que vuelva y todavía iba a tomar a otros 2 primero que llagaron después que yo. Nada de profesional

Really bad customer service we waited for over 2 hours for them to tell me that he was going to go eat and we had to wait until he was back from eating his food and before he wild take us he was going to take 2 other customers that showed up after I did.

Very unprofessional