Mercy Beauty Center & Spa

+1 978-202-8571

425 Essex St, Lawrence, MA 01840 United States of America

Open Today: Closed

Quick Facts About Mercy Beauty Center & Spa

Strengths:

1. Customers are greeted with love and care: The first comment highlights that customers are warmly welcomed at Mercy Beauty Center & Spa. This indicates that the staff prioritize excellent customer service and make an effort to create a welcoming atmosphere.

2. Excellent services: The comment mentions two specific hair stylists and manicurists who provide excellent services. This suggests that the salon employs skilled professionals who are capable of delivering high-quality results to their clients.

3. One-stop shop: A customer mentions that the salon offers a wide range of services including nails, hair, waxing, hair extensions, eyelashes, and even a selfie wall. This can be a significant advantage for customers who are looking for convenience and want to have multiple beauty treatments done in one place.

4. Beautiful salon: A customer describes the salon as "hermoso," which means beautiful in Spanish. A visually appealing salon can create a pleasant and relaxing environment for customers, enhancing their overall experience.

Weaknesses:

1. Expensive prices: One customer comments on the high prices of the salon. They mention paying $60 for four normal braids with hair extensions and an additional $70 for the tip. This indicates that the salon may be on the pricier side, which could deter some potential customers.

2. Lack of amenities: A customer complains about the lack of basic amenities in the bathroom, such as soap and paper towels. This suggests a potential lack of attention to detail and customer convenience, which can negatively impact the overall experience.

3. Inattentive staff: One customer mentions that the staff at the salon are often engaged in other activities like using their phone, eating, or talking to other clients, rather than focusing on providing the service. This lack of professionalism can lead to a decline in customer satisfaction and loyalty.

4. Language barrier: Several comments mention that there is a lack of English-speaking staff at the salon. This can be a significant drawback for customers who do not speak Spanish fluently and may feel excluded or have difficulty communicating their preferences effectively.

5. Inconsistent pricing: A customer states that they have been charged different prices for the same service on multiple visits. This inconsistency suggests a lack of transparency and could lead to customers feeling like they are being taken advantage of or overcharged.

6. Negative experiences: One customer expresses disappointment with their visit, citing rude and unprofessional nail technicians who cannot do designs and do not speak English. They also mention their dissatisfaction with the results of their gel nails. Negative experiences like this can severely impact the salon's reputation and deter potential customers.

Best TL Reviews

Customers are greeted with love and care. Excellent services I highly recommend hair Stylists Massiel and Katherine and Manicurists Anneris.

Es un lugar muy caro diría yo me hice 4 trenza normales con pelo postizo yo fui la que compre el pelo fuera del lugar y me cobraron $60 y el dinero de la propina fue todos $70 dólares. El personal es muy buena gente y me atendieron bien. Espero que este ayude a cualquier cliente nuevo

Es un excelente salon, pero lo mas incomodo es usted ir a un baño donde no halla ni jabon para lavarce las manos menos papel, las mujeres de resecion solo en el celular ???? deberian tener un poco de cuidado con eso, es un salon de mucho prestigio

Voy aser mi review en spanglish para que entiendan, el lugar es Hermoso, tiene bastante estilista, el tienen varios servisios en un solo lugar por ese lado es bien, pero

No son professionales, te dejan d ser el serviso por saludar a otra clienta o pa hablar por cell, or pa comer, si no eres una clienta frecuente te cobran diferente, eh ido varias veses por que en si they know how to do hair, contacte la dueña y le dije que como es que cada ves que boy me cobran diferente por el mismo servisio y cada ves es $15 mas que la ultima,, pero nada siguen estafando a uno

Nadie habla English deverian tener alguien q por lo menos sea bilingual para que entienda a Los cliente que no hablan buen oh no espanol,. Lamentablemente no vuelvo a este salon,

aprendan que a los clientes se le da el mismo trato y el mismo costo por el servisio que no deberia ver preferensia por tu rasa oh por ser clienta frecuente.

my hair turned out good but they burned my scalp ???? most people were just gossiping about other and face timing there whole family but over all it was okay. If u like getting ur ears and scalp burnt pull up besties ????‍♀️

I love this place as it is a one stop shop. They do nails, hair, wax, hair extensions, eyelashes and even have a wall for selfies. ????

Buen lugar para arreglarse el pelo ????‍♀️ buen servicio Cafetería ☕️ centro de Uñas y más me gusta lo Recomiendo!

This is our first and last time visiting this hispanic business. Unfortunately for them they lost three hispanic customers. The reason for this: The two different nail techs lacked professionalism. They are rude, can't do designs, and don't speak english, but bash you if you don't speak spanish. Constantly stopping to talk, use the phone, and eat all while the customer is already in the seat. Then she could not do the simple design I chose, sent me off to a second tech. Who couldn't or didn't want to do the simple design either, only to do one that is harder. They changed the nail shape without first asking. The gel nails came out horrible!

The only thing that didn't go wrong in this visit is the scheduling of the appt. I hope this review helps someone avoid all the frustration that we went thru for almost 2 hours.