Belle Nails & Spa

+1 586-443-5670

24309 Harper Ave, St Clair Shores, MI 48080 United States of America

Open Today: -

Quick Facts About Belle Nails & Spa

Strengths:

1. Fast service and careful attention to nails: Many customers praised the salon for their quick and efficient service, as well as their attention to detail when it comes to nail work. This indicates that Belle Nails & Spa has skilled technicians who can deliver great results.

2. Kind and helpful staff: Several comments mentioned the kindness and helpfulness of the staff members at Belle Nails & Spa. Friendly customer service can enhance the overall experience and make customers feel valued.

3. Clean and organized salon: One comment specifically mentioned that Belle Nails & Spa is a clean salon. A clean and organized environment can create a more pleasant and comfortable experience for customers, as well as demonstrate the salon's commitment to hygiene and professionalism.

4. Keeping appointments on time: A customer mentioned that the salon is great at keeping appointments running on time. This indicates that Belle Nails & Spa values punctuality and respects their customers' schedules.

5. Variety of services: Customers mentioned enjoying a range of services at Belle Nails & Spa, such as manicures, pedicures, massages, and more. Offering a variety of services can attract a wider customer base and cater to different preferences.

Weaknesses:

1. Poor communication about wait time: One customer mentioned experiencing poor communication regarding the wait time for their appointment. This implies that Belle Nails & Spa may need to improve their staff's communication skills to provide accurate and timely information to customers.

2. Mistakes with color selection: A customer complained about the staff's mistake in choosing the nail color. This indicates a lack of attention to customer preferences and may result in dissatisfaction.

3. Inconsistent quality of polish application: Another comment mentioned an issue with the quality of polish application, including missed spots and messy application. Inconsistency in service quality can lead to customer dissatisfaction and undermine the salon's reputation.

4. Lack of warranty on service: One customer mentioned being dissatisfied with the polish chipping soon after the manicure. The salon's response, not offering a warranty, can be seen as a lack of accountability for the quality of their service.

5. Unprofessional behavior from staff: A customer recounted an incident where a staff member was rough and unprofessional during a pedicure session. Rude and unprofessional behavior can significantly impact customer satisfaction and drive customers away.

Overall, while Belle Nails & Spa has strengths such as fast service, kind staff, and a clean environment, they need to address weaknesses like communication, color selection, consistency in service quality, warranty policies, and staff behavior to improve and ensure a positive customer experience.

Best TL Reviews

Been going to Belle’s for many years. Did not have an appointment today. Waited for 2 hours after being told 3 times that it will be 15 minutes more. I understand they were busy but had someone told me when I got there that there was a very long wait I would have come back at a later time or made an appointment for another time. Very poor communication from the staff. Had to leave because I had another appointment. Very frustrated and disappointed. I won’t go back.

Great and fast service and careful attention to your nails! Beautiful work and kind people definitely recommend! I was personally helped by Andy and he was amazing!

Just went here yesterday I like to bring my own colors so I got a Mani and Pedi the lady goes here. Choose your color and then gives me pink and I don’t want pink. I will never be back here. give zero stars but I can’t. It won’t let me.

So I went Friday 08/26/22 to get a pedicure and a fill-in($70.00).Customer Service was A-1, pedicure was nice with the exception of the young lady not knowing how to polish. I asked for polish change because she missed spots and the polish was messy and to thick. So I picked a different polish just for her not to take off all of the previous polish and once again a rush job. I took my losses and will not return

I went here on a Friday and on Saturday I noticed my polish was already chipping. I called and was told to come in on Monday to have them re done. When I got to this salon Ann the young lady who did my nails said sorry these are not warranty . I said I paid 25.00 for manicure and the polish shouldn't come off in one day. I won't be using them again for anything in the future.

If you don't like being manhandled for what is supposed to be a relaxing time. I went in on Saturday morning for a pedi and the guy (HONG) that works there started to work on my pedi and he was very ruff. I asked him to ask me to turn to better assist him in my pedi and he drained the water and yelled at me. Lady work on you. I said because I won't allow you to be ruff with me. He responded you go back to front and wait on someone else I said so your refusing me service. I would never recommend or step foot in this place ever again. The customer service is beyond reprehensible.

I have been coming to Tina here for 10 years! You won't find a cleaner salon in the Shores. They are really great with keeping your appointments running on time as well. Recommend the tropical pedi ????????

This is my new spot!! I've been looking in this area for a year and been to alot of different salons, this one is the best. They got me in right away, helped me pick out a specific color I was wanting and gave me a TERRIFIC massage and pedicure. Their massage chairs are newer and work very well. I will ONLY come here!!