Ocoee Nails

+1 423-790-1614

3525 Keith St NW, Cleveland, TN 37312 United States of America

Open Today: -

Quick Facts About Ocoee Nails

Ocoee Nails has received a mix of positive and negative comments, indicating both strengths and weaknesses in their service. We will analyze these comments to provide a comprehensive understanding of the strengths and weaknesses of Ocoee Nails.

Starting with the strengths, one customer mentioned going to Lisa, a nail technician at Ocoee Nails, for almost 3 years. They described Lisa as fantastic, clean, sweet, talented, and caring. This indicates that Ocoee Nails has at least one skilled and experienced nail technician who provides great customer service.

Another positive comment mentioned that Lisa went above and beyond by not charging extra for certain services that other salons would "up-charge" for. This shows that Ocoee Nails values customer satisfaction and is willing to go the extra mile to make their clients happy.

Furthermore, a customer commented that they were impressed with the owner and found the prices at Ocoee Nails to be great. This suggests that the salon offers competitive pricing and has created a positive impression on customers.

Moving on to the weaknesses, several customers complained about the lack of communication and poor service they received at Ocoee Nails. One customer mentioned that they weren't allowed to pick their nail colors before the technician started working on their nails. This lack of choice and input can lead to dissatisfaction and disappointment, as seen in the customer's comment.

Additionally, another customer mentioned that their nails looked horrible the day after getting a gel fill-in and polish change. They further stated that their nail broke within two days, which is unusually short for nails to break. This shows a lack of skill or quality control in their services, as the customer claimed to be gentle on their nails and never had such issues before.

Another weakness mentioned by a customer is the lack of professionalism and poor execution of the nail service. This customer ended up bleeding during the pedicure and had to have the gel removed due to the risk of infection. This indicates a lack of attention to detail, cleanliness, and customer safety at Ocoee Nails.

Another customer complained about the quality of the acrylic nails, stating that they were left tacky and ugly. They also mentioned that there was no heating lamp for drying the nails, only a desk fan. This again points to issues with the quality of the service and the lack of proper tools or equipment at Ocoee Nails.

Lastly, a customer mentioned that they were overcharged and not informed about the additional costs for different colors. This lack of transparency in pricing can lead to customer dissatisfaction and a sense of being misled.

In conclusion, the strengths of Ocoee Nails include having at least one skilled and caring nail technician, offering competitive prices, and providing personalized services without additional charges. However, they have several weaknesses, including a lack of communication, poor quality control, inadequate tools and equipment, unprofessionalism, and questionable pricing practices. These weaknesses can lead to customer dissatisfaction and negative experiences. Ocoee Nails should address these issues to improve their overall service and attract more customers.

Best TL Reviews

i went to get my nails done here earlier today, when i walked in the dude looked at me like i was stupid, next they didnt even let me pick my colors before they took me to do my nails, then when i figured out what colors i wanted i asked for dark green not light green, blue not color changing from like a gray to blue. my nails are very crooked too. and when i was getting ready to pay they charged $50 when it was supposed to be $30, they didnt tell me that getting extra colors were gonna cost more, the salons i went to before them never costed extra for different colors. i will not be going back here ever again.

I have been going to Lisa for almost 3 years. She is a fantastic nail tech! Very clean, sweet, talented and caring.

I received gel fill in & polish change and both looked horrible by next day . Called business they were great agreed redo and I picked different color. I redid on Wednesday:by Friday bail already broke. I’ve never had this happen that soon and I’m not rough on my nails.. I don’t even work. Now I can’t get fixed bc it’s Christmas and it looks awful. I been getting my nail done for years. I don’t like putting anything bad but I go by reviews to go to a place. They are really sweet but seem busy and I need my nails to hold up more than 2 days.

My daughter and I are super picky about our nails. We even carry a file in the car. But Lisa really took care of us. Did some things that other salons “up-charge” she told us she did it because it’s right! Love my nails!

My friend and I came here off reference and they did a horrible job! I was bleeding and had to have the gel removed bc I've had a transplant and can't risk sealing an infection from the cut. Definitely disappointed in both pedicures.

Amazing place I even got my husband to get his first pedi/mani.

He was so impressed he wants to go back to. Amazing owner and great prices, I'm so impressed

Will never return here for anymore services. My nails we're super thin..2 came off within the first week. There was no heating lamp, the acrylic was supposed to dry with a desk fan. Nails we're left tacky and ugly. Thankfully love nails was able to fix them and get them back to par. Student discount is also advertised but was told it isn't valid lol.

Lisa was AMAZINGGGG, I loved my experience and I had the best time with her. She is very talented and great at doing nails. Y’all should check her out!!!!