Quick Facts About Top Nails
Top Nails Place is a nail salon that has a few strengths and weaknesses as indicated by the comments provided.
One of the strengths of Top Nails Place is their ability to deliver nails that match the customer's desired outcome. In one comment, a customer mentioned that the nails they received were almost exactly what they wanted. This indicates that the salon has skilled nail technicians who can accurately interpret and execute customer requests. Additionally, the same customer mentioned that they were happy with the finish of glossy UV reactive green and a matte French tip. This suggests that the salon has the ability to provide a variety of nail finishes and techniques, catering to different customer preferences.
Another strength mentioned in the comments is the friendly and professional atmosphere of the salon. One customer specifically stated that the staff at Top Nails Place are friendly and that Rose, the owner, has a great crew. This positive feedback indicates that the staff is attentive, welcoming, and provides great customer service. A customer also mentioned that they have a favorite nail technician, Andy, who always does a beautiful job. This implies that Top Nails Place has skilled and experienced nail technicians who consistently deliver quality work.
Additionally, the availability of massage chairs for pedicures is seen as a positive aspect of the salon. This can enhance the overall relaxation and comfort experienced by customers during their pedicure services. It shows that the salon prioritizes customer comfort and provides additional amenities to enhance the overall experience.
However, there are also some weaknesses associated with Top Nails Place based on the comments provided. One customer mentioned being quoted one price for a full set of nails but then charged a higher price once the nails were glued on. This suggests a lack of transparency in pricing, which can be frustrating for customers who were not informed of the increase in cost beforehand. This lack of clarity in pricing can create a negative experience for customers and may lead to dissatisfaction.
Another weakness mentioned is the durability of the nails. One customer mentioned that their nails started peeling and lifting after only a week, despite not engaging in activities that would normally cause such issues. This indicates that the nail enhancements provided by Top Nails Place may not have a long-lasting durability. Compared to the customer's previous experiences with acrylic nails, the short duration of the quality of the nails provided by Top Nails Place is seen as unacceptable. Additionally, the same customer mentioned that the salon was unwilling to rectify the issue, which can further contribute to customer dissatisfaction.
Another weakness mentioned in the comments is related to the salon's waxing services. One customer mentioned that their eyebrows were over-waxed, leading to thinning and even the removal of part of their brow. This indicates a lack of skill or attention to detail by the esthetician providing the waxing service. The customer expressed embarrassment and stated that they would never go back for waxing services, highlighting the negative impact on their personal appearance.
Furthermore, one customer mentioned experiencing a fungal infection on their toe after visiting Top Nails Place. They attributed this to the salon's use of dirty tools. This is a significant weakness as it raises concerns about the salon's hygiene practices and their ability to maintain a clean and sanitary environment. This information is particularly concerning as it involves a potential health risk to customers.
Overall, while Top Nails Place has some strengths in terms of delivering on customer requests, providing a friendly and professional atmosphere, and offering additional amenities such as massage chairs, there are significant weaknesses that need to be addressed. These weaknesses include transparency in pricing, durability of nail enhancements, lack of skill with waxing services, and concerns about hygiene practices. Addressing these weaknesses can help improve the overall customer experience and reputation of Top Nails Place.
Best TL Reviews
I went here less than a week ago. The nails were almost exactly what I wanted. I was happy with them, glossy uv reactive green and a matte French tip. However, I was quoted a starting price for a full set at 45. He didn't tell me my nails would cost 75 until they were glued on. I conceded because we were halfway done. I posted the last picture of the day they were done.
Now, almost a week later and I have to call them about their guarantee of which they claim to only cover breakage within the first day or two. I'm a student and I don't work, I'm writing in notebooks and typing and reading all day. Yet, a week in and my top coat is peeling on all my nails and the nail on my ring finger is lifting. I've had acrylic nails before and they usually last me 3-4wks. I find 75 dollars for nails to last someone who doesn't work with her hands much only a week to be unacceptable. And they are unwilling to rectify it.
I want them removed but I refuse to pay them more money to do it. Another salon I go.
I had my eyebrows waxed here. i requested for thinner eyebrows. The lady over waxed my brows!!! They are extremely thin. And even worse, she waxed off about 1/4th of the outer side of my right brow!!!! She stated that I had a scar there, which I do not!!! I am so embarrassed of how my brows look and will never go back there for waxing.
They are very friendly and professional. Rose has a great crew. I go to Andy and he always does a beautiful job. They are very clean. I won’t go any place else????????????
This place is hands down a go to for both ambiance and service!
This place used dirty tools and gave me a fungal infection on my toe that I may now have for life. Don’t go here. Play with your health if you want to I warned you.
I'm very picky about shaping and filing and they never disappoint.
Call for appointment or walk in. Massage chairs for pedicures. I like gel polish, hot wax, this is my favorite salon in Fairfield.
A bit pricey! Open on Sundays so I was thankful. I got a manicure with gel paint.
Place Pictures
