Billy Nails

+1 301-925-4700

5928 Martin Luther King Jr Hwy, Capitol Heights, MD 20743 United States of America

Open Today: -

Quick Facts About Billy Nails

Billy Nails place, as described by the comments, has both strengths and weaknesses. Some of the strengths include positive experiences with particular technicians, such as Lisa, who is described as great and helpful. This suggests that there are skilled and caring employees at the salon who can provide satisfactory services to customers. Additionally, there is a comment stating that the individual receives great service every time they go to Billy Nails place. This indicates that there are instances where customers have had positive experiences and felt satisfied with the service they received.

On the other hand, there are several weaknesses mentioned in the comments. One recurring issue is the slow and inefficient service provided by the technicians. One comment mentions that they have to wait for their technician to come back to fix their nails, which results in wasted time and money. Another customer also mentions that the salon does not work well under pressure, resulting in rushed and unsatisfactory work. This indicates a lack of professionalism and attention to detail, which can lead to customers having less than ideal experiences.

The quality of the work done at Billy Nails place is also brought into question. A customer mentions that the shaping of their nails was horrible and had to be fixed by another technician. Additionally, there are complaints about gel nails peeling off within a week, which is much shorter than the expected lifespan of gel nails. These issues suggest a lack of skill and expertise in delivering the desired results for customers. Furthermore, there are comments about lousy service, sloppy work, and employees being rude. These behaviors contribute to a negative customer experience and show a lack of professionalism and customer service skills.

The salon itself is also criticized for not being up to date and lacking the feel of a SPA. One comment mentions that the establishment is a strip mall nail shop, implying that it may not offer the luxurious and relaxing experience that some customers might expect from a spa-like environment. However, it is also mentioned that the salon provides the services requested by customers, indicating that they have a willingness to cater to individual preferences.

In analyzing these strengths and weaknesses, it is clear that Billy Nails place has room for improvement. The salon should prioritize efficient service, attention to detail, and professionalism to ensure that customers have positive experiences. Training staff members in customer service skills and providing ongoing education to improve technical abilities could help address some of the weaknesses highlighted in the comments. Additionally, investing in updating the salon's facilities and ambiance could enhance the overall customer experience.

It is important for Billy Nails place to take these comments seriously and work towards addressing the weaknesses identified to regain customer satisfaction and loyalty. By focusing on improving their weaknesses and building upon their strengths, the salon can ultimately provide a better experience for their customers and establish a positive reputation within the community.

Best TL Reviews

This place is not as great as before. They take their time to attend to customers and their shaping is horrible. I have to wait for my tech to come back to fix my nails. Money that I could have spent on her work instead which is 100 times better.

Lisa is great and very helpful with assuring all your needs are met. She is very neat and shares compassion of care while you receive services from her at the shop (massage/color choice and design)…

I get great service every time I go. ????

They don’t work well under pressure. I came in and I wanted a coffin shaped nail and I even provided the pictures. Once I noticed that my nails looked nothing like the picture I ask for the lady to redo them. She tried to reshape them and rushed which is why my nails look lopsided. By this time I had to leave because I had already been there for 2 hours. I am highly disappointed in the delivery of the work. My friend recommended Kim, but Kim had a wait and I was already pressed for time. I will not be returning here. First impressions are everything to me and they messed that up with me.

This is a terrible nail salon. I live in the neighborhood and used to go here often. I have never been completely satisfied with my nails or eyebrows. They do a sloppy job, especially when the salon is busy and also the employees are rude. Recently got gel nails and they started peeling off within a week (gel typically lasts 2+ weeks) and they blamed me and told me I did it myself bc I work and told me that I lifted my own nails up. They are very unprofessional and have lousy service. I would not recommend anyone go here. Bad customer service...they do not act or feel that their customers are important.

I recently started going back here after years of not using their service. I generally get individual eyelashes, gel manicure & pedicure. I'm almost always satisfied. My tech was rushing trying to fill in all over the place...so I wasn't completely satisfied on last visit. I would go again thou.

I will NEVER recommend anyone to this establishment. Terrible service, rude and no customer service skills at all. 0/10

I only allow Billy to do my pedicure and Li to do my nails. They are my go to. If Lee does your feet it last 4 weeks. In the winter I love this cause I am not able to go every two week. Li does nails very well. I don't like them to look all thick and bulky. I also wear them curved and she slays them every time. Place isn't all up to date and the services aren't like the SPA. It is a strip mall nail shop. If you are looking for SPA treatment this isn't the place because it isn't a SPA it is a Nail Shop. They provide a service, they do what you want them to do.