Quick Facts About VIP Barber Shop
VIP Barber Shop has both strengths and weaknesses based on the comments provided. The strengths include their professional haircut services, skilled barbers, bilingual capabilities, and attention to detail. However, there are also weaknesses such as poor customer service, long wait times, communication issues, and a potential discrimination problem.
Starting with the strengths, several customers mentioned that the barbers at VIP Barber Shop provide excellent haircuts. Comments like "Best barber around new and north Brunswick area" and "I am very satisfied with the haircut" highlight the skill and expertise of the barbers. Additionally, the comment "Excelente trabajo muy profeccional son lo barbero" further reinforces the professionalism and quality of their work. These positive reviews indicate that VIP Barber Shop has a strong reputation for their haircut services.
Another strength mentioned in the comments is the bilingual capabilities of the barbers. The comment "They speak English and Spanish" demonstrates that VIP Barber Shop caters to a diverse customer base. This ability to communicate in multiple languages can provide a comfortable and inclusive atmosphere for customers who may not speak Spanish. However, it is worth noting that one comment mentioned that only a few barbers speak English, which can be a consideration for non-Spanish speakers.
The attention to detail at VIP Barber Shop is also highlighted as a strength. The comment "Really good fade. Great attention to detail" indicates that the barbers pay close attention to their work, ensuring customer satisfaction. This can be an important factor for customers looking for precise and well-executed haircuts.
Moving on to the weaknesses of VIP Barber Shop, customer service appears to be a major issue. There are multiple comments mentioning poor customer service experiences. One comment states, "I wasn't greeted and told with an attitude you have to wait." Another comment mentions, "They make you wait almost 45 minutes before telling you that you need an appointment." These encounters give the impression that the staff at VIP Barber Shop may not prioritize excellent customer service. Waiting for an extended period without being informed about appointment requirements can be frustrating and off-putting for customers.
Moreover, a few comments suggest a potential issue with discrimination at VIP Barber Shop. One comment mentions "the discrimination you guys seem to display" and another comment suggests that Spanish-speaking individuals may have a better experience. It is crucial to address these concerns and ensure that all customers are treated equally and with respect, regardless of their language or background.
Additionally, the comment mentioning the inconsistent waiting process raises a concern about organization and fairness in customer management. Waiting for an extended time, only to see others who arrived later receive preferential treatment, can create a negative experience for customers. This aspect should be addressed to improve the overall customer experience.
In conclusion, VIP Barber Shop has strengths in their professional haircut services, skilled barbers, bilingual capabilities, and attention to detail. However, there are weaknesses related to poor customer service, potential discrimination, long wait times, and inconsistent waiting processes. Addressing these weaknesses can help improve the overall customer experience at VIP Barber Shop and ensure customer satisfaction.
Best TL Reviews
For the record I'm Spanish and it's not about race it's about bad business promoting. Website should say apartment only. I myself walked in wasn't greeted and told with a attitude you have to wait. Just the feeling alone made me walk out. Never to return.
If you don’t speak Spanish, They make you wait almost 45 minutes before telling you that you need an appointment. Never coming back here.
Edit In response to the owner: not every barbershop goes by appointment. Instead of making people wait long periods of time before telling them, why don’t you inform upon arrival, like smart business owners do. Plus upon reading the reviews, I’m not the only one who had a bad experience because of this and the discrimination you guys seem to display.
Told them to trim my mustache he cut it so thin I had to get it taken off then he starts to cuz my beard but could not make both sides even if his life depended on it
Best barber around new and north Brunswick area
Excelente trabajo muy profeccional son lo barbero
The best barber shop i never visit before they speak English and Spanish I am very satisfied with the haircut
Got a great haircut here. Really good fade. Great attention to detail. Very clean inside and out, good air conditioning, and they have a vending machine with drinks. Only downside is only a couple of the barbers speak English, the rest only Spanish. Not a problem for me, but for any non Spanish speakers this may be a consideration.
There are two aspects of it- Haircut and overall experience. They do a decent job of giving you a haircut, but overall experience is just bad. I went there with my kid and waited for my turn, but there were folks (5 to be exact) who showed up later than I did and they just walked in to get the cut. There was one gentleman who seemed like he might have an appointment but others were like me, but after waiting for 45 mins I just gave up and walked out. It's just painful, you might have a better experience if you are Spanish speaking.
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VIP Barber Shop Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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