Good Fella Barber Shop

+1 240-237-8141

20210 Point Lookout Rd, Great Mills, MD 20634 United States of America

Open Today: -

Quick Facts About Good Fella Barber Shop

Good Fella Barber Shop has received mostly positive comments from customers, highlighting the friendliness and professionalism of the staff, as well as the overall great experience provided. The following strengths can be identified:

1. Friendly and professional staff: The barbers at Good Fella Barber Shop are consistently described as friendly and professional. This creates a welcoming environment for customers and helps to build positive rapport.

2. Highly recommended: The strong recommendation from customers indicates a high level of satisfaction with the services provided by Good Fella Barber Shop. This positive word-of-mouth can attract new customers and contribute to the growth of the business.

3. Good value for money: Several customers mention that the prices at Good Fella Barber Shop are affordable. This makes the services accessible to a larger customer base and encourages repeat business.

4. Talented barbers: The comments highlight the talent and skill of the barbers at Good Fella Barber Shop. This indicates that customers are pleased with the quality of haircuts and the barbers' ability to meet their expectations.

5. Consistency in service: One customer mentions that they have not had a consistent barber in years until they found Good Fella Barber Shop. This suggests that the barbers at the shop are reliable and provide consistent service, ensuring customer satisfaction and loyalty.

6. Clean and well-maintained shop: The comment about the shop being clean reflects positively on its overall appearance and hygiene standards. A clean and well-maintained environment can enhance the customer experience and create a positive first impression.

However, there are also a few weaknesses or areas for improvement that can be identified from the comments:

1. Uncomfortable environment: One customer mentions feeling uncomfortable due to unsaid tension between barbers. This suggests that there may be a need for improved communication and teamwork among the barbers to create a more harmonious environment for customers.

2. Conflicting appointment policy: A customer mentions feeling frustrated by the "Appointment Only" policy and mentions that the door states "Walk-ins welcomed." This indicates a need for clearer communication and consistency in the shop's policies to avoid confusion and ensure customer satisfaction.

3. Limited availability for walk-ins: Another customer expresses frustration at not being able to get a haircut as a walk-in when there are no customers waiting. This suggests that there may be an opportunity to improve the shop's flexibility in accommodating walk-in customers, especially during quieter times.

To address these weaknesses and further strengthen their business, Good Fella Barber Shop can consider taking the following actions:

- Improve communication and teamwork among barbers to create a more comfortable and harmonious environment for customers. This can be achieved through team-building exercises, regular meetings, and open and honest communication channels.

- Clarify and communicate the shop's appointment policy accurately to avoid confusion. This could include updating signage and ensuring that all staff members are aware of the policy and consistently communicate it to customers.

- Assess the demand for walk-in customers and consider adjusting policies to better accommodate their needs, especially during quieter periods. This could involve allowing walk-ins to be served if there are no current appointments, within reasonable waiting times.

- Maintain a high standard of cleanliness and hygiene in the shop. Regularly clean and disinfect tools, workstations, and common areas to ensure a clean and inviting environment for customers.

By addressing these weaknesses and building on their strengths, Good Fella Barber Shop can continue to provide a great experience for their customers and strengthen their reputation in the community.

Best TL Reviews

Always friendly professional and overall Great Experience been going there since Day 1 I Highly Recommend All Barbers Are Great can't Go Wrong!!!

Hey The Brother Is Just Good At His Profession Bottom Line Plane And Simple That's Why He Is A Business Man Peace ✌️ And Love My Brother Forever And Ever AMEN

I won’t be back. Uncomfortable environment. Feels like unsaid tension between barbers. Also, all I hear is “Appointment Only” whenever I come in. Clearly the door states “Walk-ins welcomed”. If I see no customers waiting inside the business or in the parking lot, one of you can cut my hair. Your upcoming appointment can wait 5-10 mins. I’m sure they’ll understand. Do you want to make money or not? I don’t have time to play games. It shouldn’t be this hard to support my people.

This was my 1st time utilizing their services. The barber who assisted me was pleasant and friendly. The price was fair and they did a great job on my two sons hair cuts. I’ll definitely be back as a regular customer.

Awesome shop, clean, friendly & a talented squad. Daniel absolutely hooked me up, I was a walk-in, no appt & he got me right as soon as he finished his cut. Super talented barber definitely recommend

I haven’t found a consistent barber in years. Waverly not only cleans his clippers after every cut, but he cuts great every time and gets you done in good timing too. Great barber highly recommend to anybody

Great place to go to get your haircut affordable prices Wave will get your haircut right

The owner Waverly been cutting my hair since I was a little boy. I goto him once a week. Very relaxing, warm welcoming environment. Every barber does a great job and every one walks out with a sharp cut! ✂