Eliana Beauty Supply

+1 813-991-7600

19651 Bruce B Downs Blvd, Tampa, FL 33647 United States of America

Open Today: -

Quick Facts About Eliana Beauty Supply

Strengths:

1. High-quality products: Customers appreciate the high quality of the products at Eliana Beauty Supply, such as the drawstring ponytails and wigs. The items are described as soft, beautiful, and long-lasting. This indicates that the store offers products that meet customer expectations and provide value for their money.

2. Knowledgeable and professional staff: Several comments mention the helpfulness and professionalism of the staff, with specific mentions of Eli and another male employee. Customers appreciate the assistance they received in choosing the right wigs or hair products. The staff's knowledge of the products and their ability to cater to various customer needs is seen as a strength of the store.

3. Wide selection of products: Customers appreciate the store's large inventory and wide range of options. They mention the variety of hair color and length options, which makes them feel like they are in a candy store. Having a diverse selection allows customers to find products that best suit their preferences and needs.

4. Friendly customer service: The workers at Eliana Beauty Supply are described as friendly and helpful, creating a positive and welcoming atmosphere for customers. Customers feel comfortable shopping in the store and appreciate the balance between assistance and giving space to browse.

5. Affordable prices: The store is praised for its affordable prices, making it an attractive option for customers who are conscious of their budgets. This affordability factor encourages customers to choose Eliana Beauty Supply over competitors or online shopping platforms.

6. Local business support: Customers appreciate the fact that Eliana Beauty Supply is a local business. This sentiment indicates support for small businesses, which can help build a sense of community among customers and foster loyalty.

Weaknesses:

1. Lack of knowledge about product installation: One customer mentioned that the staff did not know how to install a certain type of hair product and could not offer assistance. This indicates a potential weakness in the store's staff training or knowledge about some of the products they sell.

2. Lack of return policy: A customer expressed dissatisfaction with the lack of a return policy for unusable hair products. They expected some form of compensation or discount when returning a product that was not as described. A clearly defined return policy could help address customer concerns and improve customer satisfaction.

3. Inconsistent product recommendations: One customer mentioned receiving inaccurate advice about the number of hair packs needed for installation. This inconsistency in product recommendations can lead to customer disappointment and suggests a need for better training or communication among staff members.

Overall, Eliana Beauty Supply has several strengths that contribute to positive customer experiences, including high-quality products, knowledgeable staff, a wide selection of products, friendly customer service, affordable prices, and support for local businesses. However, there are areas for improvement, such as enhancing staff knowledge about product installation and implementing a clear and customer-friendly return policy. By addressing these weaknesses, the store can further enhance its reputation and customer satisfaction.

Best TL Reviews

I went in for a few drawstring pony tails and the quality was so nice and soft. I love the adjustable strings it was easy to customize and im glad it came with instructions (like wash and condition drawstring ponytails in cold water for 10 minutes, never brush them and let them hang dry).

Thank you for great quality hair products and I appreciate you for helping me and being kind. First time here, i will return every 3 months for my pony tails.

This is THE BEST hair store in Tampa hands down!! Top quality wigs! I purchased a wig last year in December & it’s still soft & beautiful like I just bought it, a whole year later! I promise you get your money’s worth here. Everyone is always so pleasant and they give you the best deals. I’ve been shopping with them over 4 years now & I’m never disappointed ????

I would like to share my wonderful experience with this hair supply store. Eli was very professional, knowledgeable and helpful while taking out the time to help me choose the best wig for my daughter. Not once but twice, they have a lot of beautiful wigs and bundles to choose from. Don’t even think about the distance of their location bc it’s well worth the drive. I promise you will be satisfied. The other guy that works there is very nice and professional as well. If you’re looking for good quality hair at a great price along with phenomenal customer service then this is your place❤️

12/26/2022. First time ever at this beauty supply store. Great customer service!! Huge inventory. Lots of hair color and length options available. I felt like a kid in the candy store. The Staff, although all men, knew about that hair!! Love it. I'll definitely be going back!!

I absolutely love this store! The workers are very friendly and are there to help, but give you the space to shop on your own. They have a ton of products and the prices are very affordable. And It’s great supporting a local business, too! This will definitely be my new go to beauty supply store ????

Absolutely amazing service!! I always feel very nervous around sellers but they was extremely helpful and informative. For men to know how to atone to the needs of the female customers and know about their products are extremely rare. I would recommend this place for people across the world who want to come to America and have a go to hair shop! (For I am a streamer on multiple platforms)

I moved into this area a year ago and was so glad to find this store so I could stop buying from Amazon. This store has everything you need. It’s well laid out and the salesmen are friendly. I have spent a lot of money in this beauty supply for the past year and for the most part, I was a satisfied customer. However, a couple days ago, a salesman helped me pick out some twists that matched my natural hair and told me I needed 4 packs. I spent $30. I opened the hair and it was straight twists, no loop. I figured I could just crochet it in. I laid the hair out and started installation but could not find a method that worked. The hair would just ravel and fall apart. I went to the store today and asked them how to install. They didn’t know and suggested I buy different hair. I feel they should stand behind the products they sale. I understand I opened up the packages, but they could have offered a discount on the new hair, or offered some type of compensation. This store should have a policy for products that are absolutely unusable. At least you can return bad hair back to Amazon.

Came down recently for a funeral

service, from Jersey and I must say this beauty suply store has been one of the best experiences we had in Tampa thus far. The customer service was magnificent, as well as the hair selection and knowledge the employees had to give . We will definitely be visiting again A.S.A.P before we leave back for home. It's the small things in life that brighten our days and Eliana Beauty Supply definitely succeeded. Thank You Eliana Beauty Supply so very much. We would recommend to everyone visiting the Tampa area. ????????❤️