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Mid City Nails

+1 502-473-0704
1250 Bardstown Rd #5, Louisville, KY 40204 United States of America
Open Today: 10:00 AM - 08:00 PM

Quick Facts About Mid City Nails

Mid City Nails Place has a number of strengths and weaknesses based on the comments provided.
Starting with the strengths, one customer mentioned that the salon hires quality staff who consistently provide superb manicures and pedicures. This indicates that they have a skilled and experienced team who can deliver good results. Additionally, another customer praised the attention and care they received during their pedicure, stating that the technician paid them a lot of attention and provided a relaxing experience. This suggests that the salon values customer satisfaction and strives to create a positive and comfortable environment for their clients.
Another strength is the positive feedback regarding the acrylic nails service. A customer mentioned that they loved their acrylic nails done by Judy and expressed their intention to come back. This indicates that the salon has the capability to deliver high-quality acrylic nail services that meet the satisfaction of customers.
Furthermore, the salon has received praise for its cleanliness and upgraded facilities. One customer mentioned that there have been noticeable upgrades to the facility after a change in ownership. This suggests that the salon is committed to providing a clean and aesthetically pleasing environment for its customers.
On the other hand, there are some weaknesses that can be identified. One customer mentioned experiencing poor treatment by the greeter, who seemed to have a bad attitude and did not greet or smile during the customer's visit. This indicates a lack of customer service skills and may lead to a negative impression of the salon, potentially discouraging customers from returning.
Another weakness mentioned by a different customer is that the salon seemed to rush and laugh when making mistakes instead of apologizing. This indicates a lack of professionalism and accountability, which can lead to customer dissatisfaction and deter repeat business.
Additionally, the comment about the greeter's differential treatment based on the color of a customer's skin raises concerns about potential racial discrimination and bias within the salon. This can create a hostile and unwelcoming environment for certain customers, leading to a negative reputation for the salon and potential loss of business.
One customer also mentioned that the salon appears to prioritize regular customers over new ones, which can make new customers feel unwelcome or neglected. This suggests a lack of equal treatment and customer appreciation, potentially affecting the overall customer experience.
In terms of pricing, one customer expressed disappointment with the increase in prices over time, stating that they missed the days when pedicures could be done at a lower cost. This may deter price-sensitive customers from choosing the salon if they can find similar services at a lower price elsewhere.
In conclusion, Mid City Nails Place has strengths in terms of the quality of their staff, attention to customer satisfaction, and positive feedback regarding their acrylic nails services. However, they also have weaknesses related to poor customer service, potential racial discrimination, prioritization of regular customers, and pricing concerns. Addressing these weaknesses will be crucial for the salon to maintain and improve its reputation and attract a wide range of customers.


Best TL Reviews

I was out and about and stopped at a nail place where they just were too busy to greet me I guess, so I left that one and ended up here. Weird location that I have never been to inside a “mall”. Next door is a grocery store that is ????. The pedicures here are $30 and $40 as posted on the list. For regular and spa. The guy that did my pedi was sweet and quiet and paid me a lot of attention. I watched all the other customers and didn’t see any sign of anyone being treated any kinda way in here. There isn’t much talk going on this Sunday afternoon, so I’m ready for a nap after the relaxing pedicure I got. I do miss the days when I could get my toes done for $20-$25, inflation. Overall I would recommend. I haven’t paid yet, so some reviews had charge discrepancies and I’ll update if I do.
First time with acrylics. They worked as a team, but Judy did my nails and I really love them. One nail is little wonky but I couldn't tell until I got home, it doesnt bother me though. Thanks, I will definitely come again!
Update 6/19
Came back to get them removed, still loved them but acrylics are not for me. Got just gold gel this time and a Mani. They did a great job!
I don't really leave reviews but this place was amazing. I just left this place and it was honestly one of the best pedicures I have ever had! Really recommend this place.
Everyone who's given me a manicure or pedicure has done a superb job, so I can say with confidence that they hire quality staff. I always get compliments after I go to this salon.
This is actually myy third time coming here and overall I like it. Reading the reviews about being treated poorly because of the color of your skin....I was skeptical. The first and second time was wonderful, but today I came in on a Saturday. The lady that is the greeter had a very poor attitude today. She did not greet me, did not smile. She actually had a mug on her face while telling me to pick out myy colors and while she was applying the cotton to soak myy dip off. She still had a mug when she set me up for myy pedi. I just thought she was having a bad day until a group of opposite color from me came in, and her whole attitude changed. I watch in shock. She greeted them kindle helped them pick out their colors and held a conversation with them while getting them set up. Another group came in after that and she was still very nice. It really disappointed me. But I knew she wouldn't be doing myy nails. A very young girl did, and she was great. Then myy same guy who does the dip was so very nice as always. He is amazing!!! So that's why I rated 3 stars because of her..but as you can see the guy who does the dip does a great job. But that skinny lady who gets you set up when you first come in...she is everything that the reviews say about her...smh
I usually come here but for some reason they haven’t been too nice the last two times I’ve been here. They seem to rush and laugh when they make a mistake instead of saying sorry. Not sure if I’ll come back which sucks because I was coming in very often. Seems like they really only care about their regulars which I thought I was. They usually get 5 stars but not today. I’ll give them one more chance before I find somewhere else to go.
Absolutely love this place! In the last couple of years it has had a change of ownership, and the upgrades to the facility are noticeable. Staff are very friendly as well as tenured in their experience. Quality nail work while ensuring the health of your nails.
Love how Steven spent time on my nails and didn't rush me out. Showed him the colors I liked and he put them together and made it beautiful. Thanks ???? I'll be coming back.. for sure

Place Pictures

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Mid City Nails Info

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Today

Opening Hours

Monday 10:00 AM - 08:00 PM
Tuesday 10:00 AM - 08:00 PM
Wednesday 10:00 AM - 08:00 PM
Thursday 10:00 AM - 08:00 PM
Friday 10:00 AM - 08:00 PM
Saturday 10:00 AM - 08:00 PM
Sunday 02:00 AM - 06:00 PM

How to go there

Location