Quick Facts About Diamond Nails
Diamond Nails place, as described by the comments above, exhibits both strengths and weaknesses. In order to provide a comprehensive analysis, we will delve into the different aspects mentioned by the commenters and evaluate their impact on the overall customer experience.
One of the most prominent strengths highlighted by the comments is the friendliness of the staff. Multiple comments mention that the employees at Diamond Nails place are super nice, creating a positive and welcoming atmosphere. Furthermore, one commenter mentions that the staff is friendly on the phone, which enhances the overall customer experience and makes the salon more approachable. Another commenter specifically mentions a friendly nail technician who listened to their requests, demonstrating a level of professionalism and attentiveness that customers appreciate.
Another strength highlighted in the comments is the affordability of the salon. Multiple commenters mention that Diamond Nails place offers great prices, creating an incentive for customers to choose this establishment. Combined with the positive attitudes of the staff, the affordability of the salon may attract new customers and promote customer loyalty.
Additionally, the relaxing environment is mentioned as a strength by one of the commenters. The presence of massage chairs and a calming atmosphere can enhance the overall experience and provide a sense of relaxation and comfort to customers. This feature can differentiate Diamond Nails place from competitors, as not all salons may have the same level of focus on customer relaxation.
However, the comments also reveal notable weaknesses that may negatively impact the reputation and customer perception of Diamond Nails place. One of the most concerning weaknesses is the cleanliness issue mentioned by a commenter. They observed nail dust everywhere and that the salon was not cleaning their tools. This lack of cleanliness is likely to deter potential customers who prioritize hygiene and cleanliness in their choice of nail salons. Maintaining a clean and sanitary environment is crucial in ensuring customer trust and satisfaction.
Another weakness mentioned in the comments is the lack of communication and professionalism from the staff. Multiple commenters mention that the employees speak Vietnamese extensively, which can be perceived as exclusionary and irritating to some customers. Additionally, there are comments indicating that the staff did not communicate well with the customers or pay proper attention to their requests. For instance, one commenter mentioned that their nails were not done correctly, and another mentioned that the staff did not provide the level of attention they expected during their pedicure.
Furthermore, the quality of the services provided by Diamond Nails place is called into question by multiple commenters. There are complaints about the acrylic nails not lasting long or breaking easily. One commenter expressed disappointment in the durability of their acrylic nails, as they broke within days of getting them done. These complaints raise concerns about the skill and expertise of the nail technicians, which can significantly impact customer satisfaction and repeat business.
In summary, Diamond Nails place has several strengths, such as friendly staff, affordable prices, and a relaxing atmosphere. These factors can play a significant role in attracting new customers and establishing customer loyalty. However, the salon also exhibits notable weaknesses, including cleanliness issues, a lack of professionalism, and concerns about the quality of services provided. Addressing these weaknesses and focusing on improving customer satisfaction and service quality would be crucial for Diamond Nails place to enhance its reputation and compete effectively in the nail salon industry.
Best TL Reviews
The ladies are super nice, a little bit of a wait but they get to you as fast as they can. Always do nice work and great prices!
No more. Im not sure why this establishment has just given up. I went at 1015am they opened at 10, didn’t get to me until 1035am. There was only one other person in there waiting too. Horribly dirty. Nail dust everywhere and they’re not cleaning their tools anymore…. I should have walked out but I needed my nails done for a wedding. Lesson learned! Never again, I definitely will drive to Ashtabula, Ohio or Erie Pa. These girls used to do quality work but no more. They hardly speak when spoken to and you will sit and listen to them speaking Vietnamese the entire time. Irritating. Took my polish off and this…. Nails are not done correctly.
Me and my friend both went in there to get an acrylic set. We called him before and asked them how much it was and they told us less than what it actually was. They were practically yelling to each other the whole time, and we both showed them reference designs and they said they could do it but neither of them looked good or like the pics at all. They were also aggressive with our hands
Soooo relaxing!
I loved the massage chair but even better were there's Ulta of my pedicure! PERFECTION!!! ????????????????
Very meticulous nail tech who listened to my requests.
Nice laid back atmosphere, friendly on the phone too when I called ahead to see if they had time for my fill.
Really disappointed. I spent 70 dollars to get acrylics done and they didn't even last a week. In the first 2 days, one of them broke off for no reason. I wasn't being rough or anything, they were just that thin. Then today, another one snapped off when I was unwrapping a Christmas present. I have never been this disappointed or had this happen before with nails. Won't be going there again unfortunately.
The staff is actually very friendly if you leave a good tip. And their "Spa Pedicures" are AMAZING!!! Ask for “Snow”. She will give you her undivided attention.
Not a fan went and got my toes done asked for a gel pedicure and was charged for a deluxe pedicure which my feet were maybe in the spa for 10 mins if that and I did not have the ladies undivided attention so it took a while I was the second guest in the building. Just not a fan of the service
Diamond Nails Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places
Other Places
11. Nails Quest
12. Novi Nails
15. Modern Nails