Quick Facts About Luxi Spa
Luxi Spa is a nail salon that has received mixed reviews from customers. While some customers appreciate the clean and efficient service provided by the staff, others have had negative experiences. In order to provide a comprehensive analysis of the strengths and weaknesses of Luxi Spa, we will examine the comments provided.
One of the main strengths of Luxi Spa, as indicated by multiple customers, is the cleanliness of the establishment. Customers have noted that the salon is clean and well-maintained, creating a pleasant atmosphere for nail treatments. This is an important strength as cleanliness is a key factor in creating a positive experience for customers.
Another strength mentioned by customers is the speed and efficiency of the staff. Several customers have mentioned that they were taken in quickly and that the service was done in a timely manner. This is important as customers appreciate efficient service and do not want to spend excessive time waiting for their treatments.
In addition, some customers have praised specific staff members for their professionalism and skill. Kelly, in particular, was mentioned as being friendly, listening to what the customer wanted, and doing a great job. Having skilled and friendly staff members is crucial for a successful salon, as they contribute to customer satisfaction and loyalty.
However, there are several weaknesses that have been highlighted by customers in their comments. One significant issue is the alleged racism experienced by a black customer. According to the comment, the customer was told that she couldn't have the color she wanted due to her skin tone and was forced to choose a different color. This is completely unacceptable and shows a lack of inclusivity and sensitivity on the part of the salon. Racist behavior can have a detrimental effect on the reputation of the business and lead to the loss of customers.
Another weakness mentioned by customers is the pricing confusion. One customer stated that they were given a different price at the end of the service compared to what they were initially told. This lack of transparency can lead to customer dissatisfaction and erode trust. Additionally, another customer complained about the quality of the clear coat polish, stating that it started to flake off shortly after the appointment. Inconsistent pricing and poor quality products can negatively impact the reputation of the salon and lead to customer dissatisfaction.
Furthermore, one customer mentioned that they were not provided with a brochure or pamphlet detailing the services and prices offered by the salon. This lack of informative material can make it difficult for customers to make informed decisions about which services they would like to choose.
Lastly, there were multiple comments highlighting rude and unhelpful behavior from some staff members. One customer mentioned that they were told they were better off not getting a treatment because there wasn't enough paraffin available. Rude behavior towards customers is highly undesirable and can result in a loss of business.
In conclusion, while Luxi Spa has some strengths such as a clean environment, efficient service, and some skilled staff members, there are several weaknesses that need to be addressed. The alleged racist behavior, pricing confusion, lack of transparency, poor quality products, and rude staff members are significant issues that need to be resolved in order for the salon to provide a positive and satisfactory experience for all customers.
Best TL Reviews
First of all, they're racist. They kept telling the black girl sitting next to me she couldn't have the color she wanted because of her skin tone and practically forced her to do the color they chose for her. That's absolutely unacceptable and cruel.
Second, I asked them the price of the service before I started and they told me for gel its 35 and 30 for a mani pedi. Which is cheap I know but thats what they told me. When I was done it was almost double. I asked why the price was so different and all they did was run me in circles, making no sense. They could have just told me the price up front. They said regular polish for a mani/pedi was 20 and 25, and a gel was 30 and 35 but at the end apparently gel is an additional 15 and 18. I kept asking why add on when you already changed the price but they just ignored that question.
Horrible establishment,
Im so glad you brought this up,
"she have a black mark on her toe , we would want her to get a color that can cover her toe nails"-Luxi Spa(Owner)
I came with both of my big toe nails extremely bruised. The color I picked was the exact color she wanted, her and I talked about it. The color covered my black and blue toe nails perfectly fine. So no, you are racist. There were several remarks made to her that no one said to me. You were completely discriminating againt her because of the color of her skin.
Also, I understand that certain things cost extra. I dont understand liars. Its that simple. You told me the price over the phone and when I got there. You changed it at the end. You know you're being deceitful. You shouldn't have to con people into coming to your establishment. No wonder you guys were the only empty nail salon in the area. Yeiks.
I got my acrylic nails soaked off and just a clear coat of polish and it was $35. Also when I got home the clear polish is already starting to flake off. Also when I asked for a brochure/pamphlet to see what they offered and what prices were, they didn't give me one. I miss my nail salon in Tennessee.
Definitely Kelly did a great job with my Nails . I loved it ! She took her time and effort to be able to make my nails look natural and awesome. I did the gel nails . Thank You so Much .
Luxi Spa is clean and busy, they took me in quickly though. Kelly is friendly and listened to what I wanted done. She's fast and did a great job!
Luxi spa is a great experience to lounge and get your nails done in a good amount of time the nails are high quality but not taxed and very affordable and steve is very funny will make you laugh several times during your manicure anything you need they will do you must check this place out ASAP!
The man at first table is an A**
3 of us went, 1 gel mani/pedi, 2 pedi. Total was 145.00 b4 $21.00 tip..$166.00. RIP OFF
They were so cheap with the paraffin there wasn't enough to cover my foot. Told them they needed more and told me I was better off not getting it. Rude as F. Don't waste your money or time with a business that doesn't appreciate new customers.
I went for the first time about a week ago. The service was spectacular! Yes, other people were waiting but the wait wasn't long for me. Maybe 10 Minutes. I went to the seat where a very kind and professional lady did my mani-pedi which was very quick and well-done! I love how she asked me how my day was going and escorted me to the drying area along with being polite and friendly. Love my nails and toes, they look AMAZING! Best place to do your nails! Flawless within no time! Stop by at Luxi Spa!
Sincerely,
Elissa M.
Place Pictures
Luxi Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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Checks
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NFC mobile payments
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 04:30 PM |
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Location
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