Quick Facts About Michelle Nails
Michelle Nails has several strengths and weaknesses based on the comments provided.
Strengths:
1. Excellent nail technicians: Many customers praised the nail technicians at Michelle Nails for their skill and expertise. They specifically mentioned Richa and Danny as providing excellent service and doing a great job on their nails. This indicates that the salon has talented and experienced staff who can deliver high-quality nail services.
2. Clean and welcoming environment: Multiple customers mentioned that the salon was clean and welcoming. This is an important strength as cleanliness is a crucial factor for customers when choosing a nail salon. A pleasant environment can contribute to a positive experience and make customers feel comfortable during their visit.
3. Appointment availability: Some customers mentioned that the salon is always booked, which they interpreted as a sign of a great business. This indicates that Michelle Nails is popular and in-demand, which can be seen as a strength. It suggests that the salon has a loyal customer base and is able to attract new customers consistently.
4. Spacious and sanitary pedicure stations: One customer mentioned that the pedicure stations were comfortably spaced and sanitary. This demonstrates that the salon prioritizes the cleanliness and comfort of their customers. Having well-maintained pedicure stations can enhance the overall experience and ensure the safety and satisfaction of customers.
5. Reasonable prices: Although not explicitly mentioned in the comments, the fact that multiple customers recommend Michelle Nails indicates that the salon likely offers reasonable prices for their services. This can be a strength, as customers appreciate good value for their money.
Weaknesses:
1. Inconsistent service quality: One customer mentioned that the service quality has declined in the past year. They mentioned longer wait times, rushed service, and rudeness from one specific nail technician. This suggests that the salon may not consistently deliver high-quality service and may have some issues with customer service and professionalism.
2. Poor nail preparation and design skills: Another customer complained about the lack of proper nail preparation, poor design skills, and uneven shaping of the nails. They also mentioned that their nails were a different length and had to be fixed independently. This indicates a lack of attention to detail and skill in nail preparation and design, which can lead to unsatisfactory results for customers.
3. Tool cleanliness and risk of infection: One customer, who claimed to be a former nail technician, stated that the tools were not clean and could potentially cause infections. They also suggested that the salon intentionally did not fully apply prep solution and gel polish to force customers to spend more money. This is a serious weakness as it raises concerns about the salon's hygiene practices and the safety of their customers.
4. Staff availability and scheduling issues: Some customers mentioned long wait times even with appointments and one incident where the salon could not accommodate a group of three. This indicates potential staffing and scheduling issues, which can lead to dissatisfaction among customers who have to wait excessively or are unable to secure an appointment when they need it.
In conclusion, Michelle Nails has strengths in terms of skilled nail technicians, a clean and welcoming environment, appointment availability, spacious pedicure stations, and potentially reasonable prices. However, the salon also has weaknesses related to inconsistent service quality, poor nail preparation and design skills, tool cleanliness concerns, and staff availability and scheduling issues. Addressing these weaknesses and focusing on maintaining and enhancing the strengths can help Michelle Nails improve its overall performance and customer satisfaction.
Best TL Reviews
My new nail salon! I was a faithful client of another place closer to my home but after the 3rd time of my nail tech making me wait for over 30 minutes to show up, not get started but just show up without any notice, I was done. A friend suggested I try Michelle nails and I have been happy every since. Richa does an AMAZING job on my pedi and Danny sets my nails off! So happy with this place. Call ahead and make an appointment, they are always booked which to me is a sign of a great business
I had an amazing experience today! Environment was clean and welcoming. My nail tech did a great job! Very gentle with their drills which is so nice. I’ve been to places in the past where I leave with my nails sore for days due to the drill. 10/10 recommend!
Got a full set and my nails were lifting within the first week. The nail tech kept trying to persuade me to get things that I didn’t want. I was totally unsatisfied with the service I received
PLEASE THUMBS UP IF HELPFUL
This place was recommended because it was nice and sanitary. Made mani/pedi appointments for me and my husband. The pedicure stations were very comfortably spaced and sanitary. It seems most people make appointments so there aren't too many people standing in the building unnecessarily. I wish they had a mani/pedi combination price and maybe paraffin wax as an option. Long story short I will definitely be going back.
Tools weren’t clean, Nails weren’t prepped properly, didn’t know how to do the design, terrible shaping job, every nail was a different length so i had to fix them myself. on top of that they were my birthday set which i told her. but she continued to rush through and did a terrible job. my nails are currently getting stuck in my hair!! hasn’t even been a week and a half. she only but the prep solution for the acrylic on the bottom part of my nail. same with with gel
polish. they do this so you have to spend more money getting them fixed. please don’t spend money here. they can and will give you an infection from their contaminated tools. I was a nail tech and went to school for it. I know sloppy work.
Been going for Years. Unfortunately, the last year, service has gone down hill. Wait times even WITH appointment ridiculous. Yet they always rush you! One girl is always rude, won't mention her named. Love Risha! She has real talent. Sad to say looking for new place.
3 of us went for service because someone recommended them and against the reviews. We walk in and sit and they ask how many, we say 3. We sit some more then they say that we can only take 2.
I would DEFINITELY recommend this salon! I have only had my nails done with this quality of work at 1 other place, but now I have 2 places that I would go, and recommend for a mani and pedi! I got a full set of acrylics and both nails and toes were painted with gel polish. I'm AMAZED at how good they look! I'm more than tickled pink with the quality of the work and the customer service that I received! If you need to have a girl's day, or just want to pamper yourself with a mani and/or pedi, I DEFINITELY recommend Michelle Nails!!
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Michelle Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 05:30 PM |
| Sunday | Closed |
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