Nail Haven

+1 630-520-0862

1999 Franciscan Way, West Chicago, IL 60185 United States of America

Open Today: -

Quick Facts About Nail Haven

Nail Haven is a nail salon that has received a mix of positive and negative reviews. In order to assess its strengths and weaknesses, let's break down the comments provided.

Starting with the positive comments, it is clear that Nail Haven has some dedicated and talented employees. One customer, who is not even from the area, praises the place for its awesome service and specifically mentions "TOMMY" doing a fantastic job on their nails. This indicates that the salon has skilled technicians who are capable of delivering high-quality nail services. Another comment mentions Vivian, who is described as a true professional who listens to the customer's preferences and strives for perfection. This suggests that the salon values customer satisfaction and strives to meet their specific requirements. It is important for a nail salon to have employees who are skilled and attentive to customer needs, and Nail Haven seems to have achieved that.

Furthermore, positive comments also highlight the friendly and welcoming atmosphere at Nail Haven. One customer expresses their love for Vivian and the rest of the staff, indicating that the employees create a positive and friendly environment. Another customer mentions feeling welcomed by Vivian and Andy during their visit. These comments show that Nail Haven succeeds in providing a comfortable and enjoyable experience for customers.

Additionally, the comment about the salon's little pup, Pancake, adds a unique touch to the experience. This suggests that Nail Haven has created a pleasant and welcoming ambiance, making customers feel at ease and enhancing their overall satisfaction.

Now moving on to the negative comments, one customer expresses disappointment with their fill service. They state that their nails were messed up and that they didn't bother going back to get them fixed. This highlights a potential weakness in the salon's service quality and follow-up. For a customer to be dissatisfied to the point of not returning indicates a significant failure on the salon's part.

Another negative comment raises a concern regarding the salon's operating hours. The customer mentions that despite advertised hours stating that they closed at 7 pm, they were turned away at 6:19 pm. This suggests a lack of consistency and professionalism in adhering to their advertised schedules. This can be frustrating for customers who rely on these schedules to plan their visits, potentially leading to inconvenience and a negative impression of the salon.

The negative comment about a no-chip manicure chipping quickly also raises concerns about the quality and durability of the salon's nail services. The customer states that their manicures usually last at least 2 weeks, but their experience at Nail Haven was disappointing as chipping occurred within hours and after 24 hours. This indicates a potential weakness in the salon's application technique or the products they use. A salon that offers long-lasting manicures is often preferred by customers, so this may be an area that Nail Haven needs to improve upon.

In conclusion, Nail Haven has strengths that lie in its skilled and attentive technicians, friendly atmosphere, and unique touches like their little pup, Pancake. However, weaknesses in service quality, adherence to advertised hours, and the durability of manicures have also been highlighted. Addressing and improving upon these weaknesses will be crucial for Nail Haven to enhance overall customer satisfaction and establish a stronger reputation in the industry.

Best TL Reviews

WELL, for one, I'm not from here I'm here from NC, spending time w/ fiancee. I just cannot believe how awesome this place is! Very nice people & 'TOMMY" did a FANTASTIC job on my nails! They look fantastic & can't wait to show everyone in Gastonia, thanks again for the good time I had just being with therr too!

Vivian is a true professional and strives for perfection. Best of all, she listens to how I like nails done, the length and shape. I'm always 100% satisfied with my nails when I leave. I won't be going to any other shops again.

Love Vivian she's the best ❤ always love my nails and they stay on forever ???? Everyone is great here ????

Had nails first time done they were nice. Came back 2 weeks later for a fill and they are completely messed up. Didn’t even bother to come back to get them fixed.

I stopped in recently to get my nails done while on vacation. Vivian and Andy were the sweetest! They made me feel so welcomed. My nails were the best I've ever had! I will be telling all of my family and friends in town to come here. It was so sweet to see their little pup, Pancake. I had a very great, wholesome experience and would definitely come here again!

SEE WHO COMES FIRST!

Sign on the door says 7pm.

Hours on the the website say 7pm.

Yet six minutes ago at 619 pm, as a customer was paying at the register I told they were closed as I walked in there door for a pedicure. He could have stayed open, until their advertised hours...

INSTEAD, the dude with the dog sent me packing, so he could go home early. Now I have to scramble to find a place tomorrow over lunch so I can wear business casual to a medical conference on Saturday morning.

One more business we cannot count on to stand by what they simply advertise.

Thanks dude, hope YOU had a good night.

Kim RN

I got a no-chip manicure. First nail chipped about 4 hours after appointment. Second nail chipped 24 hours after appointment. I thought about going in to have them fixed but I’m sure I would be in every other day fixing different chipped nails. Usually my manicures last at least 2 weeks. Very disappointing.

Nail Haven is my favorite salon and I have been coming here for several years. I love that no matter what technician does the work I have always been pleased. Thru the years when I went to other salons I was always trying to get a specific employee which was awkward. At Nail Haven all employees have done a great job. Little Pancake the puppy is an added bonus and if you’re not a dog person she will not bother you and is polite.