Sequoyah Nail spa

+1 865-602-7799

4624 Kingston Pike, Knoxville, TN 37919 United States of America

Open Today: -

Quick Facts About Sequoyah Nail spa

Sequoyah Nail spa has received a mix of positive and negative comments from customers. In order to provide an analysis of their strengths and weaknesses, I will examine each comment and identify the recurring themes and patterns.

Starting with the strengths, multiple customers mentioned the friendliness of the employees. They highlighted that the workers were sweet, accommodating, and went above and beyond to ensure a good experience. This indicates that Sequoyah Nail spa has a strong customer service culture and values creating a friendly and welcoming atmosphere for their clients. The fact that the owner, Ky, was personally mentioned and praised for their kindness also speaks to their involvement and commitment to the business.

Another strength mentioned by customers is the quality of the service provided. Several customers mentioned that they had a great experience and were satisfied with the job done on their nails. One customer specifically mentioned that the employee did an "amazing job" on their custom design nails. This suggests that Sequoyah Nail spa has capable and skilled technicians who can deliver quality work.

Additionally, affordability and efficiency were mentioned positively. One customer mentioned that the prices were affordable and another appreciated the quick service, leaving in under an hour. These factors contribute to a positive customer experience, as customers value both reasonable prices and efficient service.

Moving on to the weaknesses, the primary issue raised by customers is the issue of overbooking and wait times. Multiple customers mentioned that they had to wait past their appointment time and that there was a delay in receiving service. One customer even mentioned waiting a total of 45 minutes before receiving any service. These comments indicate that Sequoyah Nail spa may struggle with managing their appointments and providing timely service to their customers.

Another weakness mentioned by a customer was the rushed nature of the service. This customer felt that the technician rushed and made mistakes, resulting in small cuts on their fingers. This indicates a potential lack of attention to detail and thoroughness in the service provided. Additionally, another customer mentioned that their nails looked rushed and that the technician frequently left them to assist others. This implies a lack of focus on individual customers and a need for more staff to provide better service.

Overall, the strengths of Sequoyah Nail spa include their friendly and accommodating employees, the quality of their service, and the affordability and efficiency of their offerings. However, the weaknesses include issues with overbooking and wait times, rushed service resulting in mistakes and cuts, and the need for additional staff to provide better attention to individual customers.

For Sequoyah Nail spa to improve, they should focus on addressing these weaknesses. Implementing better appointment management and ensuring that wait times are minimized will help in providing a smoother and more efficient customer experience. Additionally, emphasizing attention to detail and thoroughness in the service provided will prevent mistakes and ensure customer satisfaction. Lastly, hiring more staff or redistributing responsibilities to prevent technicians from constantly leaving their clients unattended will improve individual customer experiences. By addressing these weaknesses, Sequoyah Nail spa can further enhance their strengths and create an even better customer experience.

Best TL Reviews

The employees were nice, but they overbooked. My friend and I had to wait 30 minutes past our appointment time just to get seated and then we waited another 15 minutes to get service. Then, I picked out my color and the lady put this on my nails. She only did 2 coats and she rushed so she made a few small cuts on my fingers with her tool. I paid $50 and I even left a tip, but after leaving, I realized what a horrible job they did. It doesn't even look like my nails were done at all. I will never recommend it or go back.

Had the best experience ever here today. They went above and beyond to make sure I had the most relaxing good time and did an amazing job on my custom design nail. Thanks everyone I love my experience

I'm disappointed with how my nails turned out. The workers are very sweet but my nails are a flop. The gentleman that did my nails got up every few minutes to help everyone else but left me sitting there for a while. I did not mind due to him being so kind but the work on my nails looks very rushed. They just need more help.

Best experience I’ve had. Everyone’s so friendly and kind. BB did an amazing job with my nails and my eyebrows. I definitely will be coming to her and this nail salon again!!

I absolutely love this salon. I am a regular customer but I have also held team building events here. Ky and Bebe are always accommodating and always make sure I am satisfied with my service. They happily fix any imperfection. I will continue to support this business!

I am a UTK student and was needing a good nail place and I came here and loved it!! They immediately started on my nails when I got there and I left right under an hour. The prices are affordable and they always do a great job and make sure I'm happy. 10/10 recommend!!

Highly recommend this place. The workers are soooo sweet and the service is even better. We were greeted at the door with drinks and our nail techs key and Bebe were adorable. They gave us free hair samples because we were interested in it. 12/10

This was my first visit and I was able to relax and enjoy being pampered. I was greeted by my first name and asked if I wanted a mimosa. Ky, the owner was so kind and David did a great job on my toes and nails. I will be returning!