Quick Facts About Kim Nail Spa
Kim Nail Spa has both strengths and weaknesses, as indicated by the comments. In order to analyze the strengths and weaknesses, we will divide this analysis into three main categories: customer service, quality of work, and overall experience.
In terms of customer service, there are mixed reviews. Some customers praise the staff, such as Kim and Vivian, for being professional, friendly, and funny. They appreciate the welcoming atmosphere and the way the staff makes them feel comfortable. Additionally, some customers mention the special treatment given to elderly customers, showcasing their patience and respect. These positive comments suggest that the salon excels in customer service and creates a pleasant environment for customers.
However, other customers express dissatisfaction with the customer service at Kim Nail Spa. One customer mentions feeling rushed and pushed out as soon as another customer arrives, which prevents them from voicing complaints or concerns. Another customer experienced a mishap during a waxing session, but instead of receiving an apology, they were met with jokes and no offer of compensation. These negative comments indicate that there may be a lack of attention to customer needs and a dismissive attitude towards customer complaints.
Moving on to the quality of work, there are mixed opinions as well. Some customers praise the nail technicians, specifically Kim herself, for doing great nails. They appreciate the variety of colors available and recommend the salon for their beauty needs. Additionally, some customers mention enjoying their experience getting acrylics with gel polish and designs, finding it to be worth the price.
However, other customers express disappointment in the quality of work. One customer shares their dissatisfaction with the rushed and poorly done nails, which did not meet their expectations or the inspiration they provided. Another customer mentions consistently receiving lumpy and improperly prepped acrylic nails from one specific employee. Furthermore, one customer found fungus under their nail, which had been supposedly fixed by a technician at the salon. These negative comments suggest that there may be inconsistencies in the quality of work, with some employees performing better than others.
In terms of the overall experience at Kim Nail Spa, there are both positive and negative reviews. Some customers enjoy their time at the salon, considering it their favorite nail salon. They appreciate the professional and friendly staff, as well as the clean and zen-like ambiance. Additionally, some customers value the convenience and variety of services offered at the salon.
However, other customers have had negative experiences at Kim Nail Spa. One customer describes it as the worst nail salon known to man, emphasizing the rude behavior and poor execution of their nails. Another customer expresses frustration with the lack of appointments, leading to rushed service and inadequate time for complaints. These negative comments highlight the potential for a poor overall experience at the salon.
In conclusion, Kim Nail Spa has both strengths and weaknesses based on the comments provided. The salon receives praise for its customer service, professionalism, and variety of services. However, there are also complaints about rushed service, dismissive attitudes towards customer concerns, and inconsistencies in the quality of work. It is important for potential customers to consider these factors when deciding whether to visit Kim Nail Spa.
Best TL Reviews
If I could give this place no stars I would. Let me start off by saying I've been living in Virginia for 6 years and have been going here occasionally I like the owners work when doing ombré nails. But everything is rushed and it is all about a dollar. I came in to get my normal waxing done Kim was with a customer but had me sit in the seat anyway. She stops working on the gentleman and begins my waxing but she was rushing slinging wax everywhere! She slings the wax on my lip then proceeded to wax it needless to say my lip began bleeding profusely instead of owning up she asked what happened to my lip like she had no idea and I just came in like that. Not once did she apologize instead she made jokes about the matter saying she did it so I would shut up for the rest of the day nor did she offer for the waxing to be compensated. Needless to say I will not be spending my hard earned money at this establishment anymore. Picture attached is a few hours later after I got the bleeding to subside.
Kim, Vivian , Lee, and Henry are amazing, from the pedicures, eyelashes, nails, and waxing, are great. I recommend this spot for all your beauty needs.
This by fair is the worst nail salon known to man. Not only was the man who did my nails rude, rushed through my nails and I walked out like this, without paying of course these nails are so ugly and not even close to the inspo I showed him I would really not recommend coming here
This is my wife’s and I favorite nail salon…The staff is very professional and Kim is extremely funny and friendly..We love this place…
Kim herself does great nails. Her employee, specifically the man, always rushes. Every time he's done my nails, the acrylic is lumpy and he doesn't even prep the nail correctly. I've been getting my nails done for 7 years and going here doesn't make it fun anymore. I get cut and I leave with horrible nails. Yes, I could've said something. But the way you get pushed out as soon as someone walks in, is insane. They don't give you time to complain. I was missing one nail and he charged me for a full set. Out of all the salons I've been too, I've never been charged for a full set when I was missing one. I was so upset with my nails this time that I just soaked them off 3 days later at home. Come to find out, there was fungus under the nail that HE FIXED. I only come to this salon for convenience but after this past time, I won't be returning and I won't be recommending this place to anyone. I think its pretty messed up that you can't make an appointment, because that means you get rushed out for the next customer. Quality over quantity ???? any pictures you see are nails that the owner did.
Really enjoyed some much needed girl time with a friend at Kim’s salon. We both got full sets of acrylics with gel polish and designs for $120. Well worth the price for the friendly and quality job our nail techs did.
Ive been going to Kim's nail and Salon for years. Kim and her employees are helpful and professional. The salon is very clean and zen like, she makes you feel comfortable. What I was most impressed with is how they treat their elderly customers, they show patients and much respect. I highly recommend this to anyone who needs nails done. Lastly, she has a wide variety of colors to chose from. :)
One of the best nail salon in norfolk va there sweet and really keep me smile.. p
Kim Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 06:30 PM |
|---|---|
| Tuesday | Closed |
| Wednesday | 09:30 AM - 06:30 PM |
| Thursday | 09:30 AM - 06:30 PM |
| Friday | 09:30 AM - 06:30 PM |
| Saturday | 09:30 AM - 06:30 PM |
| Sunday | 11:00 AM - 04:00 PM |
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Location
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