Quick Facts About Nails & Spa
Nails & Spa Place is a nail salon that has received both positive and negative feedback from customers. In order to assess the strengths and weaknesses of the salon, we will analyze the comments provided by customers.
Starting with the strengths, several customers have highlighted the cleanliness of the salon. One customer specifically mentioned that the salon is clean, which is an important factor for many people when choosing a nail salon. Cleanliness is essential in providing a hygienic and comfortable environment for customers.
Customers also praised the competence of the staff at Nails & Spa Place. One customer mentioned that they received exactly what they asked for during their manicure, indicating that the staff is able to fulfill customer requests accurately. Another customer mentioned that the staff does their best to create difficult designs, suggesting that they have a high level of skill and expertise.
The online scheduling system was also mentioned as a positive aspect of the salon. One customer found it super easy to book an appointment online, which can save time and make the process more convenient for customers. This indicates that the salon is utilizing technology to provide a seamless booking experience.
Furthermore, customers appreciated the welcoming and professional environment of the salon. One customer mentioned that they had a wonderful time at the salon and felt comfortable during their visit. A welcoming and professional atmosphere can create a positive experience for customers and encourage them to return.
Despite these strengths, there are also some weaknesses that have been pointed out. The main issue seems to be the behavior of the male owner. One customer described him as rude, rushing customers to pick colors and over talking when they ask questions. The customer suggested that the wife should take over to maintain a friendly environment. This indicates a lack of professionalism on the part of the male owner, which can negatively impact customer experience.
Another customer mentioned a negative experience with a male nail technician who was also described as rude. This technician refused the customer's request for a fall set with glitter and limited them to only one color. The technician then proceeded to clip the customer's nails down to their natural nail line, not following the requested medium length. Additionally, they did not properly file or rinse the nails before applying polish, resulting in a poor quality finish. This customer expressed their dissatisfaction and stated that they would not be returning to the salon.
Although these negative experiences with the male staff members are concerning, it is important to note that the majority of customers have had positive experiences with the salon. They have been coming to Nails & Spa Place for several years, praising the friendly service and the ability of the staff to fulfill their requests. These loyal customers are a testament to the salon's strengths and their ability to provide a satisfying experience.
In conclusion, Nails & Spa Place has several strengths, including cleanliness, competent staff, easy online scheduling, and a welcoming atmosphere. However, there are also weaknesses, particularly in regard to the behavior of the male owner and some of the male staff members. Addressing these weaknesses and ensuring consistent professionalism throughout the salon can improve the overall customer experience and reputation of Nails & Spa Place.
Best TL Reviews
I love, love, love my manicure! This salon is clean, the staff is competent, and I received EXACTLY what I asked for. Online scheduling is super easy, too! I highly recommend.
I had a wonderful time at this salon! This was my first experience with acrylic, normally I just get gel on my natural nail. I asked him for short length and rounded edges so I don't accidentally scratch our baby. I love the result! The environment was clean, welcoming, and professional.
Male “owner” is very rude. He rushes you to pick color and likes to over talk you when your asking questions. Very unprofessional. Ditch him and allow the wife to continue to provide a friendly place .
Came in asking for a fall set with glitter and the male nail tech was extremely rude and told me I can’t have that and I can only have ONE color . I didn’t make a fuss and sat in silence (trusting the process) and on the edge of tears just wanting to get it over with and leave . I get my nails done regularly and trying to find a solid nail salon as well as taking a break since I’m a mother of two and some days are harder than others . He then asked me about length and I said medium and he clipped my nails DOWN TO MY NATURAL NAIL LINE . I was over it at this point . He never had me rinse my nails after filing and just laid the polish on top which resulted in grainy and lumpy/streaky polish. Each of my nails are different shapes as well. I will not be back . I’m devastated and upset to say the least .
I have been coming to this nail salon for 4 years and they've always been fantastic. It's very clean inside which I greatly appreciate and the atmosphere is very calm and relaxing. I always leave there very happy with my nails, and I've asked for some pretty difficult designs and they always do their best and make them look wonderful!
I have been going to this salon for over 3 years and simply love it. Kevin and Helen are very friendly and do what I ask for each time. I get the gel manicure and the VIP pedicure. They never disappoint me.
Best nail place I have ever found! I have been going here for 3 years. Helen and Kevin are wonderful. Very clean and amazing customer service. Highly recommend! ????
first time having nails done. took my mom for her birthday gift. she was so happy with how nice everyone was, and loved her nails.
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Nails & Spa Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible parking lot
Payments
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Debit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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Location
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