Quick Facts About Nails Palace
Nails Palace Place is a nail salon that has received a mix of positive and negative comments. In analyzing these comments, it is possible to identify the strengths and weaknesses of the salon.
One of the main strengths of Nails Palace Place is the quality of their work. A customer mentioned that they trust this salon and that everyone does an amazing job, so there is no need to worry about getting a specific person to do their nails. This indicates that the salon has a skilled and consistent team of employees who can deliver satisfactory results. Another customer mentioned that their natural nails looked amazing after a polish, which further supports the notion that the salon can provide excellent service regardless of the type of treatment.
Additionally, the salon's ability to handle both appointments and walk-ins is seen as a positive aspect. While it is recommended to make an appointment due to the salon's popularity, the fact that they still accept walk-ins demonstrates flexibility and convenience for potential customers.
The salon also receives praise for their work on toes. A comment mentioned that the staff always does toes perfectly and that the results last a long time. This indicates that the salon has expertise in pedicures and can provide long-lasting results, which is appealing to customers seeking this service.
Another strength mentioned in the comments is the friendly and entertaining staff. One customer specifically mentioned Jimmy, who they consider their go-to nail technician. The fact that a customer has found a reliable technician at the salon speaks to the consistency and quality of the staff. Additionally, another comment mentioned that the staff was friendly and that there were never any complaints. This suggests that the salon fosters a positive and welcoming environment for customers.
On the other hand, there are several weaknesses that have been pointed out about Nails Palace Place. One negative comment mentioned that the salon was unprofessional. The customer had an issue with their nails lifting three days after the treatment and contacted the salon for a fix. However, the technician not only did not follow the original design but also acted disrespectfully and rudely towards the customer, particularly when the customer was a minor. This indicates a lack of professionalism and customer service on the part of the salon.
In a similar vein, another comment mentioned a negative experience with the fill service at the salon. The customer initially had a satisfactory experience with Brian but was disappointed when they were sent to a newly certified nail esthetician for a fill. The fill ended up being poorly done, and when the customer complained, they were shunned from the salon. This suggests that the salon does not prioritize customer service and does not handle complaints or issues in a satisfactory manner.
Another weakness mentioned in a comment was the lack of conformity and acceptance. The customer received a bumpy and thick acrylic fill, and when they complained, they were not offered a solution. This indicates that the salon does not prioritize meeting customer expectations or ensuring satisfaction.
Additionally, there was a comment from a longstanding customer who expressed disappointment with their recent experience. Despite being a loyal customer for nine years, they were told that their nail appointment took too long, and they were refused service. This indicates a lack of customer loyalty and appreciation on the part of the salon, which can be perceived as a weakness.
Overall, Nails Palace Place has strengths in terms of quality work, flexibility in appointments, expertise in pedicures, and friendly staff. However, they also have weaknesses concerning professionalism, customer service, handling complaints, and customer loyalty. These weaknesses could potentially hinder their reputation and future success if not addressed.
Best TL Reviews
This is the only nails place in this area that I trust! One of the best things about them is that everyone does an amazing job so you don’t have to worry about getting a specific person. I do recommend making an appointment because they can get busy but they do accept walk-ins as well. Usually I get acrylics but I decided to just polish my natural nails and they look amazing! Oh and they always do my toes perfect and they last a long time
I would just like you all to know that this shop in general is very unprofessional and let me tell u why. I got my nails done and 3 days after all my nails where lifting. I contacted them they’d said they’ll fix it for free . While fixing he took it upon him self to do it the way he wanted to do it instead of following the original design. And told me that I was complaining about it and to be quite mind you he is talking to a minor then continued to be disrespectful and rude so I do not recommend this place what’s so ever worst experience
Jimmy has always been my go to! I moved up here from LA so it took a couple misses from other nails salons until I found Nails Palace. Jimmy did OUTSTANDING, I've been his customer ever since. Not only do my nails look fab but I also go for his entertaining stories.
Let me tell you, these people are artist! Worth the wait (schedule an appointment). My daughter and I will be regulars.
My first encounter was with the man himself Brian and was satisfied with my nails.. when I went back for a fill was sent to a newly certified nail esthetician not much fill experience… my fill was so ridiculous bumpy thick acrylic I complained only to be shunned from the salon… went back 3 weeks later and was told there was no one that could do my fill … customer service is NOT a priority.. conformity and acceptance what they expect…
Clean, comfortable. Friendly staff. Never a complaint!
I was very sad I've been going to the nail palace for 9 years it was my happy time but this time was different I went to my same person at the end of my appointment he told me that he would not do my nails any more because it took to long I was so devastated and how rude when I've had support when he first started when he just did pedicure I didn't even finish 2nd part of my appointment all this happen on New Year Eve 2021 I was a good loyal customer came back when they change new business owners now they did do a very good job on my nails. but I will not go back not for the way I was treat . Ms. Robin
The employees were very nice and had everyone laughing. They did an amazing job on my toes great prices. I will for sure go back again
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Nails Palace Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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