The Shop

+1 918-649-0776

802 S McKenna St, Poteau, OK 74953 United States of America

Open Today: -

Quick Facts About The Shop

The Shop place has a number of strengths and weaknesses based on the comments provided.

One of the strengths mentioned is their affordability. Multiple comments mention that The Shop provides affordable and cheap services. This is highly valued by customers as it allows them to save money on their auto repairs. Additionally, the shop is praised for its fast service. The turnaround time for repairs is quick, with some customers mentioning that they received their vehicles back the same day or within a couple of days. This efficient service is highly appreciated by customers who need their vehicles back as soon as possible. The comment about the mechanic correctly diagnosing and repairing a car in just two hours demonstrates this strength.

Another strength mentioned is the professionalism and pleasantness of the staff. Comments mention that both Kevin and Cody were great to deal with. This indicates that the staff is friendly and provides good customer service. Customers appreciate a positive and pleasant experience when dealing with auto repairs, which The Shop seems to provide.

Another mentioned strength is the honesty of the mechanics. One comment specifically mentions that The Shop did not charge for checking the car and found nothing wrong with it. This demonstrates that the shop values honesty and does not try to overcharge customers for unnecessary repairs.

However, there are also a number of weaknesses mentioned in the comments. One recurring issue is that of poor communication and ineffective repairs. One customer mentions that they had to take their vehicle back multiple times for the same issue and the problem was not resolved. Additionally, there is a specific incident where the customer was charged for a repair that was not necessary. This raises concerns about the shop's communication and honesty.

Another weakness mentioned is the poor quality of work. One customer mentions that they paid $1400 to fix their heater, but it came back not working and with the controls reversed. This suggests a lack of attention to detail and quality control, which can be frustrating for customers who have paid for repairs.

Overall, The Shop place has strengths such as affordability, fast service, professionalism, and honesty. However, they also have weaknesses in terms of poor communication, ineffective repairs, and poor quality control. These weaknesses can be concerning for potential customers and may indicate the need for improvement in these areas.

Best TL Reviews

If I could give this place, zero stars I would. Kevin agreed to rebuild my transmission, and I paid him into payments. They offered a year warranty. The very same week I got it out of the shop. I went to Fort Smith and the transmission was stalling in the middle of a turning lane with my children in the car. I took it back for the warranty work. They said it was ready. It was still doing the same thing as the first time I picked it up so I took it back for the third time when I went in to pick up my vehicle and get my keys from the front desk. There was a receipt there for $989 for them, replacing the timing chain kit, I was never informed about a problem with the timing chain or asked if I wanted them to replace that and charge me the $989, so I told him it was supposed to only be warranty work Kevin says “ Oh, don’t worry about it. I’ll take care of it. It must’ve been miscommunication. (when in reality, I believe he was just trying to charge me another $989.) just a few months later I was having an issue and I went to a different shop. They informed me that it was my timing chain! (so they tried to charge me for fixing the timing chain kit and never even did that work!)

I’m just glad I didn’t pay them that $989 they tried to charge me. I wouldn’t take a lawnmower in there for them to fix.!

I paid $1400 for them to fix the heater in my dodge truck and it came back not working and the controls are backwards- hit is cold and cold is hot.

Ama men there. Very professional. Great deal!!!

Kevin and Cody were both pleasant to deal with. Affordable and fast service. Will definitely use them for future auto repairs

They are good depending on problem I guess my car keeps running hot. I have had to take it back 3 times already cause it keeps running hot with everything else they been great

Highest quality work for the cheapest price I've found. Time from dropping the vehicle off to picking it back up has never been more than a couple of days, if not the same day. They are honest and will not give you the run-around. Even now living an hour away they're still the only people I trust to work on my truck. A good mechanic is worth their weight in gold

This place is awesome! They correctly diagnosed my EGR Valve replacement accurately. Repaired my car. And had me on my way in 2 hours time and at a good price.

I took it to the shop they checked it out for no charge and found nothing wrong. Apparently my hybrid engines are known for making sounds like I described. An honest mechanic who'd have thought?