Nu Nails

+1 716-873-0360

731 Delaware Rd, Buffalo, NY 14223 United States of America

Open Today: -

Quick Facts About Nu Nails

Nu Nails place has received mostly positive feedback from customers, indicating several strengths. One strength is their ability to consistently provide high-quality nail services. Customers express satisfaction and praise for the fantastic job done by the nail technicians, regardless of which staff member they see. The positive feedback suggests that the salon maintains a high standard of quality.

Another strength is the range of services offered by Nu Nails. Customers mention that they provide acrylic sets, pedicures, manicures, and various designs. This versatility allows customers to have all their nail care needs met in one place, making it convenient for them.

Affordability is highlighted as an advantage of Nu Nails in the comments. Customers mention that the salon offers competitive prices compared to other nail salons in the area. This affordability factor can attract budget-conscious customers and build a loyal customer base.

The friendliness and customer service at Nu Nails are also praised by customers. Several comments mention the staff being nice, friendly, and making customers feel comfortable. This positive interaction can contribute to a welcoming and pleasant atmosphere in the salon.

Additionally, the availability of a wide range of colors for nail polish and the ability to choose different shapes for nails are mentioned as strengths. This variety allows customers to personalize their nail services and have a unique experience.

However, along with the positive feedback, there is one customer comment that mentions a negative experience with a specific nail technician named Michael. The customer claims that Michael was rude, made them wait, cut them while filing their nails, and answered personal phone calls during the appointment. This negative experience highlights a potential weakness in the professionalism and customer service provided by this particular staff member.

In terms of weaknesses overall, the comments do not provide many other negative experiences or criticisms. The fact that this negative experience stands out suggests that it might be an isolated incident rather than a recurring issue. However, it is essential for the salon to address and rectify any instances of poor customer service to maintain their positive reputation.

To mitigate the impact of this negative experience, Nu Nails should review their training and customer service standards to ensure that all staff members consistently deliver a high level of professionalism and attentiveness to their customers. Open communication channels between the salon management and the staff can help address any issues or concerns promptly.

Overall, the strengths of Nu Nails include their consistent delivery of high-quality services, the range of services offered, affordability, friendly customer service, and variety in colors and nail shapes. Despite a negative customer experience mentioned in one comment, it is crucial for the salon to address and improve any shortcomings in customer service to maintain their positive reputation and continue providing exceptional nail services to their customers.

Best TL Reviews

Fantastic as always. No matter who I gets they always do a great job. I had Tony today we tried out the new Chrome nail polish for the first time it's pretty cool! Depending on which way I turn my hands or which lights it goes into depends on the color of the shows. They always do a fantastic job with my real nails!

Michael is super nice, he’s the owner, my nail tech Lisa is very nice, friendly. They do what you want they do designs. Usually you’re supposed to go over two weeks for your nails. They do such a good job I can usually get three weeks maybe four out of them top quality and sound favorite place to go make an appointment and stick to it though walk-ins are taken. If they’re busy, you would have to wait a bit. I always try to make an appointment.

I’ve been going to Nu nails for over a year now. They do my acrylic sets, pedicures, manicures etc. I go to a different person each time. They consistently do a good job. The acrylic nails last a long time and always look very nice! I would especially recommend Tony or Lisa. Very affordable compared to other nail salons in Buffalo.

I love my 'NEW" Nail Salon, NU Nails! I love how friendly they all are, they speak pretty good English too!!! They make you feel comfortable and take very good care of your nails and hands! I'm so glad I asked for recommendations on FB, for Nail Salons!! Give them a try, you won't be disappointed!! .❤️❤️

I absolutely love the work Michael does on my nails. He is so gentle and kind. I will never go to anyone else.

I had Gel nails done, w cat eye. The lady that did them, did a great job. They still look good now 11 days later. I do not know her name, she works at table #1 ????

I love the different beautiful colors you can choose from and the shape that they did on my nails just an amazing job

I’ve been here multiple times before and they’ve always done a good job but today I got Michael for the first time and he was very rude. When I first got there he told me he could start doing my nails and then about five to ten minutes in he tells me I need to go sit and wait because his appointment is here and he made me wait a half hour while he did someone else’s nails after already starting mine. He also cut me while filing my nails and painted right over it. Since I got French tips you can see the blood under my nail polish and I can’t remove it unless I take my nail off. I also asked for long nails and after telling him they were a good length he cut them so they are much shorter than what I wanted. He also stopped to answer the phone multiple times throughout doing my nails which made it take much longer than necessary. He even answered a personal call and didn’t say a word to me just stopped what he was doing and started talking on his cell phone. Safe to say I will not be going back to him.