Quick Facts About Top 10 Nails & Spa
Strengths:
1. Long-standing loyal customers: The first comment mentions that they have been going to Top 10 Nails & Spa for four years. This indicates that the salon has a loyal customer base who have had positive experiences and continue to patronize the business.
2. Accommodating and fitting customers in: The first comment also mentions that even though the salon is usually busy, they still manage to fit customers in. This shows that Top 10 Nails & Spa prioritizes customer satisfaction and makes an effort to accommodate their needs.
3. Skillful nail technicians: Multiple comments mention specific nail technicians who are highly skilled and provide excellent service. Mindy is specifically praised for her precision and attentiveness to customer preferences.
4. Affordable prices: The second comment commends the salon for having good prices. This can be a significant strength, as it makes their services accessible to a wider range of customers.
5. Child-friendly services: One comment mentions that the salon provides a great experience for children, treating a 7-year-old girl like a princess during her pedicure. This showcases their ability to cater to a diverse clientele and create a welcoming environment for all ages.
6. Attention to detail: The sixth comment highlights the clean and detailed work done during a pedicure. This demonstrates that the salon values precision and takes pride in the quality of their services.
Weaknesses:
1. Inconsistent quality: Several comments express dissatisfaction with the quality of service received. One individual experienced rough and rushed service that resulted in ruined nail shapes. Another person had nails that broke within days after their visit. These comments suggest that there may be inconsistencies in the quality of services provided by different nail technicians or during different visits.
2. Carelessness and poor customer experience: The same individual who experienced the rough service also mentioned that they were cut with a nail file and had a poor experience overall. The comment indicates that the technician was careless, quick, and did not provide a thorough service. Additionally, the customer reported receiving rude customer service when they went to get their nails fixed.
3. Lack of appointment availability and flexibility: One negative comment mentions that the salon tried to change the appointment time requested by the customer. This implies that there may be difficulties in securing desired appointment times or in accommodating customer scheduling preferences.
4. Nail breakage and poor quality: Another comment expresses disappointment with the poor quality of the nails, as they experienced multiple nail breakages within a short span of time. The individual also highlights that the salon charged them for fixing a broken nail, despite the fact that it should have been addressed during their fill appointment.
5. Language barrier: One negative comment in Spanish expresses a bad experience with a Chinese nail technician. The language barrier may have contributed to miscommunication and a negative overall experience for this customer.
6. Old school atmosphere: The second comment mentions that the salon has an "old school feel." While this may be appealing to some customers, it could also indicate a lack of modern amenities or a less trendy aesthetic.
In conclusion, Top 10 Nails & Spa has strengths in terms of customer loyalty, accommodating customers, skilled nail technicians, affordable prices, child-friendly services, and attention to detail. However, the salon also faces weaknesses such as inconsistent quality, carelessness, poor customer experiences, lack of appointment availability, nail breakage, a language barrier, and an "old school feel" atmosphere.
Best TL Reviews
Love this place been going here for about 4 years now, love ❤️ totally recommend they are usually busy but they fit you in. Always get acrylics, love how they always come out, super nice love how they ask you questions so you won’t get bored :) Cindy & helen are the best.
Love this place! Down to earth, good prices. I'll keep going back. They got that old school feel though.
Muy mala experiencia me i se mis uñas aquí por primera ves el día 28 de octubre 22 y la china que me las iso me corto muy feo mi dedo pequeño con la lima y a la semana de ponérmelas se me cayeron 2 uñas no la recomiendo ????????
I used to really like coming here, I don’t get my nails done very often but the last two times that I have been here it has been very rushed and they are very rough. I grow my natural nails and keep them with almond shape. I wanted the tech to clean up my almond shape and do a pink tip. She never compared any of my nails with the other hand and ruined the shape on almost all of my nails. Very careless. I was cut with a nail file that’s how rough, careless and quick she was being. Unfortunately this will be the last time I will come back. I really wanted to stand up and walk out while she was working on my hands. She did okay on my pedi but I think a 12 year old could have painted my toes much cleaner. I paid $60 to walk out unhappy…
UPDATE: it’s been 6 days since my manicure and two of my nails have now broke.
I love this salon! I always get my nails done by Mindy. She is so precise and makes sure I’m happy with my nails every time. If you want a nail tech that listens to what you want, I highly recommend her
Will NEVER be coming back here again. I broke THREE nails in under one week due to poor quality of the nails. One of the same nails broke a SECOND time after being fixed and started from scratch because the lady was rushing and not being thorough. Nail techs should know how to make nails that don’t break so quick and easily. I went to get the first one fixed which should have never broke in the first place because I went in with it cracked already so they should have fixed it during my fill. I didn’t pay for the first one because I told them about this, but they charged me for the second nail and i’m sure they would have charged for the third. I went in to get the third broken nail fixed despite being upset with them, and they told me to “come back we’re busy” even though I just needed ONE nail fixed and it was my third time being there that week. Every time I try to make an appointment and give them a time, they try to make me change the time I ask for. Poor quality and rude customer service. If you’re going to provide poor quality nails the least you could do is try to make up for it instead of demanding to pay for nails that should have never broke in the first place and being rude about it. Extremely disappointed.
We our 1st time getting pedicure here and we'll definitely be back. They treated my 7yr old daughter like a princess. And my feet look n feel fabulous. Kind and caring, clean with perfect attention to detail on my toes. I would give them 10 stars if I could ????????
I've been coming to Mindy for years for full set and she does and amazing job also Denise is get awesome on pedicure she make my foot look songood and smooth.
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Top 10 Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 10:00 AM - 05:00 PM |
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