Quick Facts About City Cuts
City Cuts in the Publix shopping center off Gornto Rd has received mostly positive comments, highlighting their excellent job in hair styling, cuts, color, and more. Some customers have been going there for years and praise the reasonable prices, professional staff, and excellent stylists. However, there are a few negative comments about customer service and wait times.
One of the main strengths of City Cuts is their expertise and skill in hair styling. Customers consistently mention that the stylists, particularly Leslie and Latoya, know what they are doing and provide excellent results. Leslie is specifically praised for her ability to cut short hair well, without solely relying on clippers. This shows that the staff at City Cuts have the knowledge and experience to cater to a variety of hair types and styles.
Another strength of City Cuts is the cleanliness of the salon. Customers mention that the place is very clean, which is an essential factor for people when choosing a salon. A clean environment demonstrates professionalism and attention to detail, giving customers confidence in the salon's hygiene practices.
City Cuts is also commended for their reasonable pricing. Several customers mention that they have never had a haircut for such a low price before. Affordable prices are a significant advantage for City Cuts as it attracts customers who are looking for quality services at a budget-friendly rate.
The efficiency and quick service provided by City Cuts are also mentioned as strengths. Multiple customers state that they did not have to wait long to get their haircuts, with some even saying they were in and out of the salon in no time. This indicates that City Cuts manages its appointments effectively and values customer's time by keeping wait times to a minimum.
Additionally, City Cuts receives praise for their friendly and welcoming staff. Customers mention feeling comfortable and valued during their visits. This positive atmosphere contributes to an enjoyable salon experience and encourages customers to return.
However, City Cuts does have some weaknesses that have been indicated in a few negative comments. One customer was disappointed when they went to the salon 13 minutes before closing time and were told that they were not taking any more customers for the day. While closing on time is understandable, the customer expected the staff to complete their job, even when closing. This could indicate a lack of flexibility or unwillingness to accommodate customers' needs, affecting the overall customer experience.
Another weakness mentioned by a customer is a wait time. Although most customers praise the quick service, there are a few instances where customers had to wait longer than expected. In one comment, a customer mentions waiting for 30 minutes and being ignored while another customer was taken ahead of them. In a service industry, long wait times can detract from the overall experience and lead to customer dissatisfaction.
Lastly, one negative comment suggests that the salon did not treat a customer well because they were the only one wearing a mask. While this is only one comment, it raises concerns about potential biases or discriminatory practices. Customer service should be consistent and respectful towards all customers, regardless of personal choices or beliefs.
In summary, City Cuts in the Publix shopping center off Gornto Rd has several strengths, which include their expertise in hair styling, cleanliness of the salon, reasonable pricing, quick service, and friendly staff. However, there are some weaknesses, such as potential inflexibility in accommodating customers near closing time, occasional long wait times, and concerns about inconsistent treatment. Overall, City Cuts appears to have many positive qualities but should address and improve upon their weaknesses to ensure a consistently excellent customer experience.
Best TL Reviews
Leslie, Caitlin and the entire staff at City Cuts in the Publix shopping center off Gornto Rd does an EXCELLENT job in hair styling, cuts, color and more. Please go there for your next hair appointment. I’ve been going there for years and their prices are so reasonable, professional staff and most excellent stylists. Call today!
Leslie knows her stuff????. Recently moved to the area and was concerned about finding a hairdresser who knows how to cut short hair besides using the clipper. The place is very clean, the staff is friendly and welcoming. They offer first come first service but we never had to wait long. Their pricing is absolutely reasonable...actually I never had a haircut for such a low price before, which we were compensating Leslie for in return. Thank you, Leslie, for running a nice business!
City Cuts was great! I got my hair cut just the way I like it. Waited about 10 minutes and then I was in and out in no time. Loved it!
Came in 13 min before posted time of closing and was told by both employees, only cleaning, that they were not taking any more today. I have had my hair cut here many times but it looks like it is time to go somewhere else. In my customer service business my team is trained to do their job even at closing.
The girl that cut my hair was super sweet super nice super kind I was really really nervous about cutting all of my hair off but I showed her pictures that I wanted and pictures that I didn't want and my best friend recorded it the whole thing and I also had my other best friend on video chat watching the whole thing go down because she was in another state at the time but all-in-all she was great she did a great job on my hair I would definitely go back
Love them. They do a great job cutting hair.
My son goes there to get his hair cut and they trim his beard up. They do a good job every time.
I will never enter this place again. After waiting 30 minutes I was ignored and another customer was taken ahead of me. I have been going here for years and never had a problem before. It's probably because I was the only one in the building with a mask on. Not. Doesn't deserve any ratings.
Latoya she did a great job! She did my hair today but there are several other ladies there also ????they are all great hairdressers. I got a wash blowout n flatiron. Turned out great! Wait was not long and it was affordable.
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City Cuts Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 04:00 PM |
| Wednesday | 09:00 AM - 04:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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