Real Nails

+1 260-824-2330

2205 N Main St B, Bluffton, IN 46714 United States of America

Open Today: -

Quick Facts About Real Nails

Real Nails Place is a nail salon that seems to have mixed reviews from customers. Let's break down the strengths and weaknesses based on the comments provided.

Strengths:

1. Good quality work: One customer mentioned that they loved the outcome of their nails, stating that the technician did a good job. This indicates that Real Nails Place has the capability to deliver satisfactory results.

2. Relaxing and quiet atmosphere: Another customer commented on the salon being relaxing and quiet. This suggests that the environment of Real Nails Place is pleasant, creating a calming experience for customers.

3. Friendly staff: A customer mentioned that the staff at Real Nails Place was friendly. Having friendly staff is beneficial as it contributes to a positive customer experience.

4. Prompt service: A customer mentioned not having to wait long as they went in without an appointment, even on a busy day. This indicates that Real Nails Place values efficiency and prompt service.

Weaknesses:

1. Rude and disrespectful owner: Multiple customers expressed their dissatisfaction with the owner, Susan, stating that she was rude and disrespectful. This is a significant weakness as it can greatly impact the overall customer experience and deter potential customers.

2. Poor customer service: Some customers mentioned that the owner did not greet them warmly or take the time to provide the services they requested, indicating poor customer service. This is another weakness that needs to be addressed, as good customer service is crucial for any business.

3. Lack of cleanliness: One customer mentioned that the salon was not clean. This is a significant weakness as cleanliness is vital in any salon, especially when dealing with personal hygiene and beauty services.

4. Inconsistent pricing: A customer mentioned that the pricing at Real Nails Place was not consistent. Inconsistencies in pricing can create confusion and discontent among customers. This weakness should be addressed to maintain transparency and customer satisfaction.

5. Rushed service: Some customers commented on their nails being rushed, resulting in a poor outcome. This indicates that the technicians at Real Nails Place may not take enough time to properly and meticulously complete their work. Rushed service can lead to mistakes and dissatisfaction among customers.

6. Lack of attention to detail: A customer mentioned that the salon did not apply enough coats of polish, resulting in seeing the nail underneath. Additionally, they mentioned that the technician did not shake the bottle of polish, resulting in a different color than requested. Attention to detail is important in nail services to ensure a polished and professional result.

7. Lack of skill: One customer mentioned that their nails fell off within two weeks and they received a poor job during their visit. This indicates a lack of skill or expertise from the technician. Inconsistent or subpar work can greatly compromise the reputation of Real Nails Place.

Based on the comments, it is evident that Real Nails Place has both strengths and weaknesses. While they seem to offer good quality work, a relaxing atmosphere, and friendly staff, the negative reviews regarding the owner's behavior, cleanliness, inconsistent pricing, rushed service, lack of attention to detail, and lack of skill pose significant challenges for the business. Addressing these weaknesses is crucial for Real Nails Place to improve its overall reputation and attract and retain customers.

Best TL Reviews

first time getting my nails done and i love them! she was kind of blunt but she did good. i got black french tip and it was $47

I have been to this salon 3 times. Every time the owner, I believe her name is Susan, is very, very rude and disrespectful. No kindness shown to her customers. The last two times I went in I was greeted with “What do you need?” Both times I responded with “A pedicure please!” The owner doesn’t even look at me and just says “No time.” So incredibly rude, and not clean either. By the way, the door says “Walk-Ins Welcome”. This place is a joke and I will never go back again.

It was relaxing and quiet. They did an amazing job with my French manicure on my hands and toes! Real patient was not rushed through and staff was friendly. All around amazing job I will be a repeat customer! Thank you for job well done! Great experience!

very disappointed. the owner RUSHES the whole time and your nails turn out horrible. they don’t do enough coats and you can see the nail underneath. they didn’t shake the bottle so the color i asked for was not the color i got. the price is never consistent. when i leave i hate the turn out. i won’t be going there again and i advice you to do the same.

I have been here in the past, they was decent but 3 weeks ago I went for my nails & toes she did a poor job because she was in such a rush for no reason.. my nails fell off within two weeks, I went back again recently to see maybe it was just her having a day & she cut my finger 3 times, she was very rude! I would never recommend for someone to go here, & they will not get my business again.

We go every two weeks I'm pleased with the work that they do an they also do pedicures

Absolutely Amazing they are ALWAYS my go too!!!!!!!! Never disappoint...... I appreciate Tom and Susan very much I always feel pretty when I leave the salon..

Went in without an appointment and kind of figured with this being the day before Thanksgiving I would have a long wait. I think I had a 2-minute wait long enough to pick up my nail color!