Quick Facts About Goshen Nail & Spa
Goshen Nail & Spa has received both positive and negative comments from customers. To analyze the strengths and weaknesses of the salon, let's break down the comments and look at different aspects of the business.
Strengths:
1. Great service: Multiple customers mentioned that they received great service at Goshen Nail & Spa. This indicates that the salon has knowledgeable and skilled technicians who provide satisfactory services to their clients.
2. Accommodating and friendly staff: The comment about Rose being accommodating and friendly indicates that the staff at Goshen Nail & Spa are welcoming and make an effort to create a positive customer experience. Friendly staff can contribute to a relaxed and enjoyable atmosphere for customers.
3. Fast service: A customer mentioned that they were able to get their nails done quickly despite being a walk-in customer. This suggests that the salon has efficient processes in place to handle a high volume of customers and minimize waiting times.
4. Family organization: One customer mentioned that they appreciate that Goshen Nail & Spa is a family organization. Family-run businesses often prioritize building relationships with customers and providing personalized service, which can contribute to a positive experience.
5. Competitive pricing: A customer mentioned that they received excellent nail services at an unbeatable price. Offering competitive pricing can attract customers and encourage them to return in the future.
Weaknesses:
1. Long wait times: Several customers mentioned long wait times, even with appointments. This indicates that the salon may struggle with managing their schedule and ensuring that customers are seen on time. Long wait times can lead to customer dissatisfaction and a negative overall experience.
2. Lack of communication: A customer mentioned that they were not informed about the wait time and were given no notice that they would have to wait almost an hour for their appointment. This suggests a lack of communication between staff and customers, which can create frustration and disappointment.
3. Overbooking: One customer mentioned that their appointment was double-booked, leading to a longer wait time. Overbooking can negatively impact customer satisfaction and result in longer wait times for all customers.
4. Inconsistent quality: A customer mentioned that they had to ask for their nails to be fixed multiple times before being satisfied. This suggests that there may be a lack of consistency in the quality of services provided by different technicians at the salon.
5. Understaffing: A customer mentioned that the salon was not fully staffed, causing longer wait times. Understaffing can put pressure on existing employees, leading to decreased efficiency and potentially compromising the quality of services.
In conclusion, Goshen Nail & Spa has strengths such as great service, accommodating staff, fast service, being a family organization, and competitive pricing. However, they also have weaknesses such as long wait times, lack of communication, overbooking, inconsistent quality, and potential understaffing. Addressing these weaknesses and focusing on improving customer communication, managing appointments effectively, maintaining consistent service quality, and ensuring appropriate staffing levels could help Goshen Nail & Spa enhance their overall customer experience.
Best TL Reviews
I had great service. Went on Friday night and didn't have to wait too long. Weekends are walk in only. I got gel acrylic fill in. Johnny did an amazing job.
Made an appointment and got there a bit early. Rose was very accommodating and friendly.
Went in not knowing what to expect since we were just walk ins...but let me say they were very nice a respectful got us both in quickly and they took their time on us. Definitely will come back for my next one.
Made an appointment to get a mani pedi before my friends wedding! Not only did I wait 45 minutes AFTER my appointment time but was told they only had time for pedicure. I had to ask when the start time would be and was given no notice that I would have to wait almost an hour when I had made an appointment. A heads up on timing would be nice. Not returning.
Love this family organization. They are very nice and fast great nails.
I came in as a walk-in just before 4pm, I was immediately greeted and asked what I was looking to get done today. I didn’t have to wait, though people who came in after me did have a short wait time. The lady who did my nails, Kim, was excellent! I showed her a picture of what I wanted and she did a superior job of giving me what I wanted! It’s not identical to the picture I showed her, but I actually like how she did them MUCH better! The length is perfect, the nails are perfect, I LOVE them... and all for an unbeatable price!! I think I FINALLY found a great nail salon!!! Highly recommend ????
The wait was ridiculous and I even made an appointment. Never been to this place and will never go back. I was told I had to make an appointment during the week except for on Fridays and Saturdays, so I made my appointment on a Thursday. Was told it would be a good time and that’s what I was looking forward to. I waited 45 minutes for an appointment I had made. The lady that sat by me was told she could make the same time appointment as mine (double booked) and the girl next to me had made an appointment a half hour prior and she was still waiting. I decided to call another nail salon and got right in within 10 minutes. Thought I’d be okay due to the fact that I made an appointment. If you only have 2-3 employees, my suggestion is to not double book your patrons.
The wait time was ridiculous! An hour and a half, but they were busy and not fully staffed so that was forgiven. I had acrylics on and wanted them off but that wasn't able to happen because they didn't see what I wanted and didn't soak them off while I was waiting. I asked for my acrylics to be thinner and round since I wanted my nails fixed, but what came to be was my natural nails being cut way shorter than I wanted and shaped awkwardly. I had to ask for them to be fixed multiple times before I was okay enough with them.
Place Pictures
Goshen Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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