Quick Facts About Princess Nail Spa
Princess Nail Spa has garnered a mix of positive and negative feedback from customers. To analyze the strengths and weaknesses of the establishment, we will examine the comments provided.
One recurring theme in the comments is the praise for the customer service at Princess Nail Spa. Customers mentioned that everyone was nice and provided a welcoming environment. Additionally, the fact that the business is family-owned was seen as a great attribute by one customer. The friendliness and familial atmosphere create a positive atmosphere for visitors.
Furthermore, several reviewers expressed their satisfaction with the quality of the services provided, particularly the pedicures. The first commenter mentioned that they had not had such a good pedicure in a long time and considered the work to be of high quality. Another customer also enjoyed their first visit, giving it a five-star rating. The consistent positive experiences with the pedicures display a strength in the salon's ability to provide quality foot care services.
The salon's efficiency and organization were also highlighted in some comments. One customer mentioned that everything was well-organized, and there were numerous nail choices available. Another customer appreciated the fact that they and their daughter were able to sit next to each other comfortably and were offered water. These aspects contribute to a positive and comfortable experience for customers.
However, there are also weaknesses highlighted in the comments. One customer had a negative experience during their third visit, where the nail technician performed a horrible job, causing pain and injury. Although the customer complained to the owner, they only received an apology, and no discount was offered for their next visit. This lack of compensation and response to a negative experience reflects a weakness in customer service.
Another customer criticized Princess Nail Spa for their slow service and lack of transparency regarding wait times. They mentioned that they were told the wait would be 15 minutes but ended up waiting for an hour. Additionally, customers with appointments also experienced delays. This suggests a weakness in time management and customer communication, potentially resulting in dissatisfied customers and negative experiences.
Another weakness that arises from the comments is the lack of flexibility in accommodating specific customer requests. One customer expressed disappointment in the salon's inability to replicate a requested design, leading to settling for something less appealing. Additionally, they mentioned the staff's apparent irritation and rough treatment during the service. This indicates a weakness in the salon's adaptability and ability to meet individual customer needs.
Lastly, one customer mentioned feeling uncomfortable due to the salon's failure to identify itself by name when answering phone calls. This lack of professionalism could be seen as a weakness, as potential customers may be deterred by the inability to receive a proper introduction and make appointments seamlessly.
In conclusion, Princess Nail Spa has several noteworthy strengths, such as their friendly customer service, quality pedicures, and an organized environment. However, there are also important weaknesses to consider, including a lack of accountability for negative experiences, slow service with poor communication, and a failure to accommodate specific customer requests. Recognizing and addressing these weaknesses could enhance the overall customer experience and improve the salon's reputation.
Best TL Reviews
Love! Everyone was really nice. It is a family owned business, which I think is great! I have not had such a good pedicure in a long time, absolute quality work. I have been looking for a nail place for a while now, and Princess Nail Spa is it.
First time going I was very pleased - the services I received was brows, Pedicure, and a manicure. I will rate that visit ⭐️⭐️⭐️⭐️⭐️The second visit was just a manicure wasn’t great I will rate that visit 3 ⭐️⭐️⭐️
The third time I went back the lady that did my nails did a horrible job. She continued to press to hard pushing back my cuticle, she cut me removing the cuticle. I was in a lot of pain. I complained to the owner. She Apologized Didn’t Offer a discount on the next visit. It took me two months for I go back. There was only one customer and two workers, the only person that could do my nails was the same person that cause so much pain for me so I left
I have been coming here for the past 4-5 years. Although everyone is great here, I always see Ruby for Gel manicure and pedicure. She always gives it her 100%. After every step, she always asks you to check your nails to make sure you are satisfied with it. I've gotten to know her over the past years, but she always keeps things professional at the salon.
Love this place first time coming here, love there customer service. They take walks in as well. First time trying the glow in the dark. Love it. Thank you guy's. So many wonderful choices of nails to pick out. Everything so organized too.
My Daughter and I got to sit next to each other and had a great time. They offer you water and try to have you as comfortable as possible. The wait wasn't long at all.
This was my first and last time I will come here… I came in as a walk in just for a pedicure I understand they were all with a customers however I don’t appreciate it when I asked the lady in the front how long approximately?she said 15 minutes I said ok that’s fine since I was the only one in the waiting area well I waited an hour because they kept taking other costumers saying they had appointments well my thing is you should have common courtesy to tell me this in the beginning as I walked in and not have me here waiting I could have gone somewhere else, even the people with appointments had to wait like 15-20 minutes.. they are slow! I will never come here again.. I learned my lesson should have read the reviews before coming here, wow even the way they comment back to reviews on here shows what type of nasty attitude rude people they are.
I came in with pictures but was told they couldn't do what I wanted. I was out of time to find another place so I settled for something less appealing. The lady appeared irritated and was kind of rough with my nails. By the time she was done, I decided to fix the shape myself at home. Won't be going back.
They don't identify by business name just say hello i.felt uncomfortable to make appt
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Princess Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
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Location
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