The Big Boss Barber Shop

+1 630-801-8901

37 S Stolp Ave, Aurora, IL 60506 United States of America

Open Today: 10:00 AM - 07:00 PM

Quick Facts About The Big Boss Barber Shop

and welcoming.

Based on the comments above, The Big Boss Barber Shop has both strengths and weaknesses. Let's analyze them in detail.

Strengths: 1. Skilled Barbers: Multiple customers praised the barbers at The Big Boss Barber Shop for their skills and the quality of haircuts they provide. Customers mentioned that Umberto, Javi, and Omar are great barbers who deliver excellent results. This demonstrates the expertise of the barbers and their ability to satisfy their customers.

2. Friendly and welcoming staff: Several customers appreciated the friendly and kind nature of the staff. One customer mentioned feeling like family, even on their first visit. This indicates that the staff at The Big Boss Barber Shop create a warm and inviting atmosphere, which can make customers feel comfortable and valued.

3. Good vibe and atmosphere: Customers described the overall vibe and atmosphere at The Big Boss Barber Shop as great. This positive environment can enhance the overall experience for customers, making it an enjoyable place to visit.

4. Great with kids: One customer mentioned that The Big Boss Barber Shop is a great place to bring kids, as the staff are accommodating and able to cater to their needs. This showcases the shop's ability to handle different customers, including families.

Weaknesses: 1. Lack of communication and customer service: A customer mentioned that they walked into the shop, but no staff members greeted them or communicated with them for 25 minutes. This lack of customer service can lead to frustration and dissatisfaction. Additionally, another customer commented on the absence of an appointment booking system, leading to waiting for extended periods of time. These instances highlight gaps in communication and organization within the shop.

2. Language barrier: One customer mentioned having difficulty communicating with their barber due to a language barrier. This may pose challenges for customers who do not speak the primary language spoken by the staff. The shop could benefit from employing barbers who are proficient in multiple languages or providing language assistance when needed.

3. Unclear employee structure: One customer mentioned seeing several people standing around and was unsure if they were employees or friends. This lack of clarity in distinguishing between staff members and casual acquaintances can create confusion and uncertainty for customers.

In conclusion, The Big Boss Barber Shop has several strengths, including skilled and friendly barbers, a good atmosphere, and a kid-friendly environment. However, they need to improve their communication and customer service skills, address the language barrier for effective communication, and establish a clear employee structure to provide a better experience for all customers.

Best TL Reviews

Walked in tonight at 6:25. Made eye contact with a few guys but was not greeted. Sat down. At no point was I approached, asked if I had an appointment, or communicated with at all. There were over half a dozen guys just standing around. Not sure if they were employees or their friends. I didn't have an appointment, so if they were too busy to serve me, that's fine, but it absolutely could have and should have been communicated. I sat for 25 minutes until 6:50 with not one word from any employee. That is extremely disappointing and frustrating. Bad business practice.

Umberto cut my hair. I don't speak Spanish and he doesn't speak much English. He brought another barber over to translate, everything went well. He's a great barber.

Big Boss is the place to go. Javi is the best barber around and Malcolm who he sits next time is a great young man! I wouldn’t go anywhere else for a good time and even better cut.

I drive all the way from Detroit to get a haircut here or whenever I’m in town, unmatched quality! It’s like art. Skilled barbers.

I'm a little insecure about my hair, so I was nervous, But as soon as I walked in the store I felt calm and then I saw my barber omar I was like bet! I walked out of there better then when I arrived thank you bro, I appreciate you and respect you guys Keep doing what you doing ????

Javi is an awesome barber. The vibe here is great. The staff are very kind and Javi is a true professional.

If you have kids, it’s a great place to come. The staff will work with all your needs.

No proper system of appointment bookings. I went in to the place and no one attended me for half an hour. Someone came in front of me and had a haircut while I was asked to wait for another hour.

Wasted my time and had to visit another barber across the street.

I feel like family here even though it's my first time definitely coming back the people seem to be down to earth