Kim's Beauty Supply

+1 313-874-1040

9821 Joseph Campau Ave, Hamtramck, MI 48212 United States of America

Open Today: -

Quick Facts About Kim's Beauty Supply

Kim's Beauty Supply place has received a range of feedback, both positive and negative. By examining these comments, we can identify the strengths and weaknesses of the store.

One of the strengths mentioned by a customer is the size of the store. It is described as a nice-sized beauty supply store, which suggests that it offers a wide range of products and options for customers. This is beneficial as it provides customers with a variety of choices and caters to different preferences and needs.

Additionally, the customer service at Kim's Beauty Supply place is praised in several comments. Customers appreciate the pleasant and helpful staff, who are willing to assist with any inquiries or concerns. This strength is crucial as it enhances the overall shopping experience and makes customers feel valued and satisfied.

The store also offers free items from time to time, which adds value for customers. This gesture of giving away free products can create a positive impression and encourage customer loyalty. It is a strategy that can help differentiate Kim's Beauty Supply place from competitors and attract repeat business.

Another strength mentioned is the decent selection and prices of the products. Customers appreciate that the store has a variety of items at reasonable prices. This factor is crucial for customers as it makes the products more accessible and affordable, increasing the likelihood of purchase.

Furthermore, the store is acknowledged for its long-standing service. One customer mentions being a supplier for over ten years and receiving excellent service. This loyalty and positive experience indicate that Kim's Beauty Supply place has built a reputation for reliability and quality over time.

However, several weaknesses are also highlighted in the comments. A significant weakness mentioned multiple times is the lack of knowledge and confusion of some employees regarding the store's products. This can be frustrating for customers who require assistance or have specific inquiries. It may result in a negative shopping experience and customers seeking alternatives elsewhere.

Another weakness is the pricing strategy. Although the store offers a variety of products at decent prices, some customers find certain items to be expensive. This suggests that there may be inconsistencies or issues with pricing, which can deter price-sensitive customers and lead to them looking for better deals elsewhere.

Refunds are not offered by the store, according to one comment. This policy can be seen as a weakness as it limits flexibility and may discourage customers from making purchases, particularly when uncertain about the quality or suitability of a product. Refund policies are essential for customer satisfaction and building trust.

A particularly concerning weakness is the mention of low-quality items by a customer. This negative experience of purchasing items that broke before reaching home may harm the store's reputation and result in dissatisfied customers. Low-quality products can damage customer trust and loyalty, affecting the store's long-term success.

Finally, the comment about the store posting its business number online but never answering calls raises concerns about accessibility and customer service. This weakness suggests a lack of communication between the store and its customers, potentially leading to frustration and dissatisfaction.

In analyzing the comments, it is evident that Kim's Beauty Supply place possesses strengths such as a wide selection, good customer service, and occasional free items. However, weaknesses lie in the lack of product knowledge from employees, potential issues with pricing, the absence of a refund policy, low-quality items, and poor phone communication. Addressing these weaknesses and building upon the strengths can contribute to the overall improvement of the store's operations and customer experience.

Best TL Reviews

I used to like this place years ago but as time went on they stopped selling the same products that they used to sell and some other people took over the store. The new people barely know where any items are at and when I asked one of them about a certain product she looked at me as if she did not have a clue as to what I was talking about. A few months ago I asked do they have hair clippers and the woman looked confused so I repeated myself saying that I needed to cut my son's hair and needed hair clippers. After standing there for about 5 minutes explaining another woman walked up and said "Yes we do sell hair clippers" Two weeks ago I asked for hair clippers and the same woman claimed that they were all sold out after asking to see what they had I pointed to the clippers and said "That's what I am talking about how much are they?" She tried to sell me ONE pair of clippers for $110 dollars! I told her the usual price is about $40 to $50 dollars but she kept insisting that it wasn't true. I walked out of the store and drove to Walmart. Well guess what I found? The EXACT SAME clippers for $34 dollars.

It is a nice size beauty supply store. It's best to shop there out of season. Otherwise, it is a bit pricey for specific items. They have merchandise that is low in quality and some that is a bit higher quality. It all depends on what you're looking for. They also sell boots, hats and wigs.

Although they don't issue refunds (con) I really like this store, people are pleasant when you check out or if you need anything! Also, they give you free stuff from time to time! No complaints!

Decent selection, with decent prices. The customer service is good. They lose a star for the fact that they posted their business number on the internet, just to purposely never answer the phone...at all.

Been my supplier for over ten years A1 service

I always get hair there, and other products they adhere to my wants and needs and are super nice respectful and awesome over the years I love this place????????????

Great customer service! Tons & tons of wigs, extensions, lots & lots of eye lashes & hair supplies.

Very cheap and very very low quality items, I have visited this place two three times, they have so many nice beautiful products and they are priced very cheap which is good but they are very low in quality, I have bought two items both broken down in the car before I reach home! I will not go there again and I don't recommend this place to anyone.