Quick Facts About Verve Salon
Verve Salon has both strengths and weaknesses based on the comments provided. To summarize, the strengths can be identified as follows:
1. Talented and Sweet Stylists: Multiple commenters mentioned the talents and sweet demeanor of the stylists at Verve Salon, particularly mentioning Dessie, Kelsey, Jordanna, and Dani. This indicates that the salon has skilled professionals who are not only good at their craft but also provide a friendly and welcoming atmosphere.
2. Customer Satisfaction Guarantee: The comment about Dessie ensuring customer satisfaction indicates that the salon takes pride in its work and is committed to rectifying any issues that may arise. This dedication to customer satisfaction is a strength that can contribute to building loyal clientele.
3. Varied Hair Services: The reviewer who mentioned the various hair transformations done at Verve Salon suggests that the salon offers a range of services and is versatile in catering to different hair needs. This versatility can be seen as a strength, as it indicates that the salon can accommodate diverse customer preferences and requests.
4. Positive First-Time Experience: One commenter had a positive first-time experience at Verve Salon, praising the atmosphere, friendly staff, and the quality treatment received from the stylist Kayce. This positive experience indicates that the salon has the ability to make first-time customers feel welcome and comfortable.
5. Skill and Attention to Detail: The mention of Jordanna taking five hours to ensure a thorough job with a hair cut and color and offering a price quote demonstrates the stylist's commitment to doing quality work. This attention to detail and dedication to providing exceptional service can be seen as a strength that sets the salon apart from others.
Next, we will discuss some weaknesses identified in the comments:
1. Unprofessional Behavior: One commenter noted that upon entering the facility, employees were talking horribly about a customer on the phone. This behavior is considered unprofessional and can create a negative impression of the salon. Engaging in such conversations, especially in front of customers, can undermine the professionalism and reputation of the salon.
2. Inconsistent Service: A customer mentioned being dissatisfied with the service received, including not getting all of their hair wet during the wash, getting knotted hair at the sink, and being sent out unstyled after a minimal haircut. This inconsistency in service quality suggests a weakness in the salon's ability to provide consistently satisfactory experiences to all customers.
3. High Pricing for Kids' Haircuts: The comment about being charged $68 for two kids' haircuts indicates that Verve Salon may have high pricing, especially for children's services. This can be seen as a weakness, as it may deter potential customers who consider the pricing to be excessive for the services provided.
To address these weaknesses, Verve Salon could consider the following actions:
1. Enforce Professionalism: Management should emphasize the importance of maintaining a professional environment and train employees on appropriate behavior and communication. Discouraging negative conversations about customers can help ensure a more positive and respectful atmosphere.
2. Quality Control and Training: The salon should assess the performance and training of their stylists to address inconsistencies in service quality. Regular training and monitoring can help ensure that all stylists adhere to a high standard of service.
3. Pricing Transparency: The salon could improve transparency by clearly communicating prices for services, including children's haircuts, either through their website or by providing a menu of services with associated costs at the salon. This would help manage customer expectations and avoid surprise charges.
In conclusion, Verve Salon has strengths in terms of talented and sweet stylists, a customer satisfaction guarantee, a range of hair services, positive first-time experiences, and attention to detail. However, weaknesses lie in unprofessional behavior, inconsistent service quality, and potentially high pricing for children's haircuts. By addressing these weaknesses, the salon could further enhance its strengths and improve overall customer satisfaction.
Best TL Reviews
Dessie is so talented and sweet
Been going here for hair services for years Dessie is THE BEST super sweet and if your not completely satisfied with results she will make it right and fix it love her work and her integrity !! ♥️
Below pix are the different things we have done with my hair
Upon entering the facility, employees were taking a phone call. When it ended, they were talking horribly about the customer on the phone. I was clearly waiting to check into an appointment so I found that extremely unprofessional.
After checking in, the employee took me back to wash my hair. She didn't even get all of my hair wet and then attempted to use a comb on my thick wavy hair that she knotted up at the sink. After a minimal haircut, she used a blow dryer and sent me out unstyled, which is not how I showed up. I was not happy and extremely embarrassed to have paid so much for such a bad experience. I've had better experiences at budget haircut places in my teens vs coming here. Definitely will not be returning.
Kelsey is great! I felt welcome as soon as I walked in, she listed to what I wanted and set to work getting me taken care of. The head massage after the shampoo was a welcome touch and my hair looks great, which is wonderful since I was trying something daring. I will definitely be back!
First time at Verve and must say I was impressed from the atmosphere to the friendly staff to the quality treatment I received from my stylists Kayce. She was wonderful at her trade. I enjoyed this experience as they make you feel like you have been going there for years with friendly conversation.
I got an appointment with Jordanna for a hair cut, and decided on a whim to do color. She had time for me which was nice. She did SUCH a good job. She took her time (it took five hours!) to make sure everything was done right. She did a phenomenal job and worked really hard. I am thankful she didnt do the bare minimum for it to look good enough like some stylists do. I also appreciated that she offered a price quote before - I've never had a stylist do that before. The cut was also great. I definitely recommend her work.
I have really thick hair, “dessie” (don’t want to misspell, that’s the name she wrote on the card) did great with it! I came in with a small undercut and wanted a little more taken off since it’s warm outside, and I’d like to be able to get to my scalp lol! Very friendly staff! Talked and giggled while she worked. Definitely returning for any trims and touch ups!
Dani is absolutely top notch & her results speak for them self! I could not be happier with my color (which is a miracle) and she cut and styled it as well. She’s easy to talk to and LISTENS to what you want. I highly recommend booking your next appointment with her!
Extremely disappointed with Verve. I took my 2.5 year old and my 18 month old for a hair cut. I was charged $68 (before tip) for their haircuts. I was so in shock I couldn’t even say anything. For $68 for 2 kids haircuts I would expect them to be sitting in a space ship served apple juice. I should have called to check pricing but I never would have thought a kids haircut would be $34 each. We will not be going back here.
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Verve Salon Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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Location
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