Quick Facts About Bellagio nail spa
Bellagio nail spa has both strengths and weaknesses based on the comments provided.
One of the strengths of Bellagio nail spa is the positive experience of some customers. For example, a customer mentions having a great experience and praises the friendly and helpful nail technician named Lucy. Another customer commends the salon for not rushing their nails, even when they were there close to closing time. These positive experiences highlight the potential for good customer service and satisfaction at Bellagio nail spa.
The quality of the nail work is also mentioned as a strength by some customers. Despite the negative experience, one customer states that their nails overall look good and they love the color. This suggests that the salon has the ability to deliver a visually pleasing end result in terms of nail aesthetics.
However, there are several weaknesses that emerge from the comments as well. One recurring issue is the lack of professionalism and rudeness exhibited by some of the employees. One customer mentions a worker named Lorie, who was nosey and eavesdropped on their conversation. They also felt targeted and mistreated as the worker made snide remarks about them. Another customer received aggressive treatment from their manicurist, resulting in cuts on their fingers. These instances of unprofessional behavior and mistreatment create a negative and unwelcoming atmosphere for customers.
Furthermore, there are complaints about the quality of the service provided. One customer paid $40 for a manicure that turned out to be transparent, which suggests a lack of attention to detail or skill in the nail application process. Another customer had their hand cut during the removal of gel polish, indicating a lack of proper technique and training. These incidents negatively impact the perception of the salon's expertise and ability to deliver a satisfactory service.
Another weakness highlighted in the comments is the issue of long wait times and mismanagement of appointments. Multiple customers mention waiting for extended periods, ranging from an hour to three hours. In some cases, customers with appointments were kept waiting while walk-ins were attended to first. This indicates a lack of respect for customers' time, leading to frustration and dissatisfaction.
Additionally, the lack of a comfortable and conducive environment is mentioned as a weakness. One customer describes a situation where a birthday party was being set up during their appointment, causing distractions and discomfort. The staff keeping the door open for balloons also made the salon uncomfortably cold. These factors contribute to a negative customer experience and indicate a lack of attention to providing a relaxing and enjoyable atmosphere.
Overall, the strengths of Bellagio nail spa include the potential for positive customer experiences, satisfactory nail work, and the presence of skilled technicians such as Lucy. However, the weaknesses such as unprofessional behavior, poor service quality, long wait times, and an uncomfortable environment need to be addressed for the salon to improve its reputation and customer satisfaction.
Best TL Reviews
When I sat down to get my nails done one of the workers (I think her name is Lorie) was really nosey and listening to my conversation. Anytime I would look at her she would turn away and continue conversation with her actual customer (she was not even the one doing my nails). My roommate and I were having a conversation amongst ourselves when my manicurist got up. Once she came back, the worker I was talking about earlier said “this lady is ready to go” in a snooty tone and pointed to me forcing me to leave. She was very rude and I could tell she was talking about me in her conversations to the other workers.
My overall experience wasn’t great because my manicurist was really aggressive with my nails and cut many of my fingers with the nail file. My nails overall look good, and I love the color. I just am not happy at all with my experience and how I was treated.
I went to Bellagio for the first time recently and had a great experience! They were all so nice. Me and a few other customers were there close to closing and they did not rush my nails at all.
Very upset with how my nails turned out they were completely see through and I payed $40 without tip included.
Tuscaloosa has a new nail technician and Bellagio is lucky to have her! Her name is Lucy and she is the bomb! Extremely friendly and helpful! 10/10! Go see Lucy!
A very unfortunate and painful experience. My hand got CUT (my skin and flesh is completely detached from my nail) when the lady use the rubber wheels to remove top coat of gel. I was very disappointed and it was very painful. What is even worse is the attitude she have. She said sorry at first but later turn around to accuse me moving when she operate on me. Also, she insisted to charge me full price and only give me $10 off later. The real quality of the service and morality of the service provider can only be know when the unfortunate event like this happens. I truly regret about my decision to walked into this shop today. An supposedly enjoyable service turns out to be a torture for myself.
My trip to this salon was the biggest waste of time I’ve ever experienced. Even with an appointment, I waited an hour and a half before calling it quits and finally leaving. Three girls walked in at the same time as I did with no appointment, and they all got tended to prior to anyone even acknowledging me more than telling me to pick a color. I’ve had multiple experiences at this salon where I’ve waited thirty or more minutes with an appointment, but ninety minutes was the final straw for me. They will give passable manicures if you’re willing to put up with their complete disregard for your time.
I love the Lady who does my Pedicures. Her name is Linh. But I make an appt with her every time and every time I wait close to an hour before she gets to me. If you book an appt with a specific person they should not be taking Walk-Ins when it’s time or close to time for a scheduled appt! Very frustrating!!
I usually never take the time to write reviews but feel compelled to now so perhaps there is some accountability? I have come to this nail place several times because it’s close to where I live, but there has always been some issue. The last straw is a week ago when I came in for a mani/pedi and it took 3 HOURS. During this time, a massive birthday party set up for a 5 year old started happening around me for the next day. My technician was very distracted, the rest of the staff kept the door open for balloons to be brought in and it was freezing, and I left around 8pm (they close at 7pm). The next day one of my nails with the gel manicure started peeling. I had to go get it fixed. Today, a week and a half later, I go in to get the gel removed and they said it would be an hour wait. It wasn’t even crowded. Being there for three hours is unacceptable, and I was too nice to say anything. I will not be going back again.
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Bellagio nail spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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