Sunrise Massage & Spa

+1 314-993-0517

9441 Olive St Rd, Olivette, MO 63132 United States of America

Open Today: -

Quick Facts About Sunrise Massage & Spa

Sunrise Massage & Spa has received both positive and negative comments from customers. In order to evaluate the strengths and weaknesses of the place, these comments will be analyzed and discussed in detail.

One common theme that emerges from the comments is the issue with customer service. Some customers have reported feeling disrespected or uncomfortable due to the behavior of the staff. One customer mentioned being bullied by the lady at the front desk into paying a $20 tip, while another customer mentioned that a staff member followed them to their car after they refused to leave a tip. These experiences reflect a lack of professionalism and customer care, which can be seen as a significant weakness of Sunrise Massage & Spa.

Furthermore, there are multiple complaints about the poor communication skills of the staff members. One customer mentioned that they barely speak English, making it difficult to communicate effectively. This can be frustrating for customers who want to convey their preferences or concerns during the massage. Effective communication is vital in the service industry, and the inability to communicate properly can be seen as a weakness of the establishment.

Another weakness highlighted in the comments is the issue with pricing. Some customers mentioned that they were charged extra or asked for additional tips beyond the advertised prices. This can create an unpleasant experience for customers who feel misled or taken advantage of. Furthermore, the practice of charging for services prior to the massage itself is seen as a big no-no by one customer. These pricing issues reflect a lack of transparency and fair business practices, which can be perceived as a weakness of Sunrise Massage & Spa.

On the other hand, there are positive comments that highlight the strengths of the place. One customer mentioned that they have been going to Sunrise Massage & Spa for two years and have consistently received a professional and quality experience. This suggests that there are staff members who provide a good massage and create a positive ambiance for customers. The quality of the massage and the consistency of the experience can be seen as strengths of Sunrise Massage & Spa.

Another customer praised the massage therapists for their skill in working out knots and providing a thorough massage. This indicates that there are staff members who are highly trained and skilled in their craft. The ability to address customer concerns and provide effective massages can be considered a strength of the establishment.

There is also a comment about the affordability of the services compared to other massage parlors. One customer mentioned that Sunrise Massage & Spa charges lower prices but then pressures customers for a larger tip. While this can be seen as a weakness in terms of business etiquette, it does imply that the establishment offers competitive pricing, which can be perceived as a strength for some customers.

In conclusion, Sunrise Massage & Spa has strengths in terms of the quality of the massage and affordability of services compared to other establishments. However, there are significant weaknesses in terms of customer service, communication, and pricing transparency. These weaknesses can negatively impact the overall customer experience and should be addressed by the management to improve the reputation and success of Sunrise Massage & Spa.

Best TL Reviews

I have been to this place three times. After my first massage I requested a specific person who when I got there the second time was “out of town”. I wasn’t even offered the common courtesy to receive a call, I was just thrown in with a different person. My third and last experience was the icing on the cake. As someone else has mentioned in their review, the lady at the front desk literally bullies you into paying a $20 tip. Very rude and uncomfortable and has caused me to seek out other businesses where I’m not being forcefully coerced into paying a $20 tip after every service. I want to feel relaxed after I pay for services rendered, not uncomfortable and disrespected. This completely soured my experience.

This is the place to go the lady's in here are a god send. They didn't rush and literally worked every knot out of my husband and my body. I'm bring my kids next. It's definitely a family affair!!!

I’ve been going here for two years. Professional, dependable, consistent quality experience. Hard to stay way. The 4 hands massage is worth every penny!

The massage and ambiance were great! Had to pay for services prior to massage (big no no for me). They barely speak English, difficult to communicate; however, they had NO problem asking for a tip. Charged $2.00 for using credit card. Followed me outside to my car because I refused to leave s tip because she asked for one! Not the quality of service I’m accustom too! Never again!!!!!

Went and paid for foot massage $45 for one hour..They take your payment before your services which I didnt like. They had me soak my feet in hot water for 20mins and massage was 40mins. I didnt pay for a hot water soak I paid for a massage! Very misleading advertising! I will not be back!

The massage is really great here. But I wish they would just charge regular prices. They charge you lower prices than a regular massage parlor, but then lightweight bully you for a big tip at the end. “Tip me $20 dollar” she says. I was going to give her $15, then the lady at the front desk.. says “ no you should give her $20!” I gave her the $20 because it felt like she was probably getting slave wages on the backend. The way she kept begging me was so sad. And for this place to be in a classy neighborhood and have that kind of business etiquette is crazy to me!

They did great job wish they would of focused on my shoulder little bit more. But overall pretty good

This is my fourth time coming here, no issues in the past. The foot massage itself was great but they tried to jack the price up at the end when we paid. The prices are clearly written on a clipboard. When we paid, they added 7$ to the service we got. I would suggest paying first if you chose to go here. I won’t be back.