Quick Facts About Shine Beauty Supply
Shine Beauty Supply has several strengths and weaknesses based on the comments provided.
One of the strengths of Shine Beauty Supply is the wide variety of hair/weave options available. Customers appreciate the store for having a good selection of products to choose from, which makes it convenient for those looking for specific hairstyles. Additionally, the young lady working in the store is highly praised for her knowledge and helpfulness. Customers mention that she is willing to assist them in finding the right products and offers guidance based on their desired hairstyle. This level of customer service is seen as a positive aspect of the store and helps customers feel satisfied with their experience.
Another strength mentioned is the size and lack of crowding in the store. Customers specifically highlight that the store is not as crowded as other beauty supply stores, making it a perfect option for individuals dealing with social anxiety. The small size of the store provides a more comfortable and relaxed shopping environment, which is appreciated by customers.
However, there are also weaknesses associated with Shine Beauty Supply. One of the main complaints is the store's opening time. Several customers mention that the store does not open at the advertised time, causing frustration and wasting their time. This inconsistency in opening hours can lead to dissatisfaction among customers who rely on the store's opening times for their shopping needs.
Another weakness mentioned is the quality of the products. One customer comments that everything in the store is dry rotted and old, which raises concerns about the overall quality of the products sold. Furthermore, a customer shares a negative experience where they purchased earrings that they later found to be defective and were denied an exchange. This indicates a lack of customer-friendly return policies and raises questions about the store's commitment to quality products and customer satisfaction.
Moreover, there are complaints about the customer service and treatment of customers, particularly towards African American customers. One customer asserts that the store is overpriced, rude, discriminates, and stereotypes its customers. They mention an incident where an employee followed them around the store and had an aggressive attitude, suspecting them of stealing. The customer felt uncomfortable and unwelcome due to the employee's behavior. Another customer also mentions a similar experience where they felt followed and judged by the store employees. These negative experiences contribute to a negative perception of the store and deter customers from returning.
In conclusion, Shine Beauty Supply has strengths in terms of its product variety, helpful staff, and a less crowded shopping environment. However, weaknesses such as inconsistent opening hours, concerns about product quality, and negative customer experiences, particularly regarding treatment of African American customers, pose challenges for the store. It is essential for Shine Beauty Supply to address these weaknesses and strive towards providing a more consistent, welcoming, and customer-oriented experience to improve customer satisfaction and retention.
Best TL Reviews
I love how small this place is but it has plenty of hair/weave options. Also, the young lady in the store is completely helpful and acknowledgeable about the products. So if you have a hairstyle in mind, talk to her about it and she will give you what you need.. I should have asked her for her name but nice lady. Also this place isn't so crowded like other beauty supply stores. Perfect for people with social anxiety.
They don't open until 10 am despite what this app shows. Don't waste people's time
I like shopping here for personal things and more so many choices great prices good quality products I will pass on to friends,family.
I love this Beauty Supply Store. They have many variety of useful products. I definitely make this my # 1 go to place from now on.
The owner is caring, nice and will answer any questions you may have. She also gives samples of products. Sorry people. She was not the owner but an employee and she quit. I found a a less expensive store that has more products.
Everything in this store is dry rotted and old. I bought a couple pairs earrings the same day. I took them back and they wouldn't let me exchange. I will never shop here again.
Don't support this business. Especially if you're AA. They're overpriced,rude, Discriminate & sterotype their customers & could care less about their customers happiness. I went there to purchase my favorite concealer & a bottle of clear glossy nail polish, the lady who works there ( Wearing Islamic garbs) followed me around as if she suspected me of stealing. She had an aggressive attitude when I picked up any products to get a closer look. She started yelling down the aisle at me saying I couldn't open a bottle of clear nail polish & I have to buy it since I opened the bottle. Very nasty customer service. This isn't my first time going to this business but this will be my last. When I complained to the owner this same rude lady barged into the conversation so I put her in her place since the owner has no control control of his rude employee. We need more Black businesses in our own neighborhoods we need to support each other so that we aren't stereotyped or subjected to this formnof teeatment where we spend our hard earned miney.
Follow the customers around like they want to steal something make you feel very uncomfortable for that cheap stuff everyone do not steal will not be returning
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Shine Beauty Supply Info
Amenities
Service options
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In-store shopping
Health & safety
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Mask required
Planning
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Quick visit
Today
Opening Hours
| Monday | 09:30 AM - 06:00 PM |
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| Tuesday | 09:30 AM - 06:00 PM |
| Wednesday | 09:30 AM - 06:00 PM |
| Thursday | 09:30 AM - 06:00 PM |
| Friday | 09:30 AM - 06:00 PM |
| Saturday | 09:30 AM - 05:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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