T & K Nails spa

+1 301-731-5722

7433 Annapolis Rd, Landover Hills, MD 20784 United States of America

Open Today: -

Quick Facts About T & K Nails spa

Strengths of T & K Nails spa place:

1. Excellent customer service: Multiple comments mention the great customer service provided by the staff at T & K Nails spa place. They take their time with customers, ensuring their nails and feet are properly taken care of. The staff is described as friendly and welcoming.

2. Skilled and talented nail technicians: Several comments highlight the good job done by the nail technicians. They are praised for their ability to perform nail services, including gel nails, that last a long time. One customer mentions that the technician did wonders for their hands.

3. Clean and comfortable environment: Many customers appreciate the cleanliness and comfort of T & K Nails spa place. It is described as a very clean place, and the environment is comfortable and inviting. This is an important factor as it contributes to a positive customer experience.

4. Repeat business: One comment mentions that the customer has been to T & K Nails spa place for the past three months, indicating that the business has a good track record of attracting repeat customers. This suggests that customers are satisfied with the service provided and are likely to return in the future.

Weaknesses of T & K Nails spa place:

1. Inconsistent quality: One customer complaint highlights an instance of poor service. The customer mentions that the nail technician's fingers were dirty and that they felt rushed during the service. Additionally, the repaired nail did not look identical. This inconsistency in service quality can be a weakness for the salon as it may lead to customer dissatisfaction and negative word-of-mouth.

2. Lack of communication: The same customer complaint mentions that the nail technician did not allow the customer to talk or ask questions about what they wanted. This lack of communication can lead to misunderstandings and unsatisfactory results for customers.

3. Negative incidents near the shop: One comment mentions incidents that occurred outside the shop, such as a drunk person and a vehicle driving up on the sidewalk. While these incidents may not be directly related to the salon, they could potentially create a negative perception of the business and deter customers from visiting.

In conclusion, T & K Nails spa place has several strengths, including excellent customer service, skilled nail technicians, and a clean and comfortable environment. However, there are some weaknesses, such as inconsistent service quality and lack of communication. It is important for the salon to address these weaknesses to ensure customer satisfaction and maintain a positive reputation.

Best TL Reviews

I came in from out of town and I'm happy I found this place. I stumbled upon Ysa...and she is so sweet. Took her time with my nails and feet and eyebrows. Whenever I come back to Baltimore I definetly will utilize her

The guy did a great job on my nails

The woman fingers were dirty and didn’t let me talk or ask questions about WHAT I WANTED. I was picking the color I wanted and she brought these colors out and started painting them, she asked me if I liked them, at that point I was fed up and I said she should go on with it. I’m definitely getting a color change. Her fingers was literally grossing me out the whole time. When I tipped her she took my card and said sign” like I didn’t know what I was doing and btw never said thank u or gave a good day. The nail she repaired didn’t look identical at all.

Customer service is excellent and they take their time to ensure my nails have a nice foundation prior to adding the gel.Gel nails last me at least a month! I’ve been to this place the past 3 months

Terrible service!! I will be telling people not to go here nails unsatisfied and rushed on them

Very nice service and good job ????

A little afraid to use this business. Last Saturday was a drunk in front of their shop. This Su.day a vehicle drove up on the sidewalk in front of their shop

A very clean and comfortable place everyone very friendly and the man who did my nails did wonders for my hands. clean and very beautiful work. I will definitely go back there whenever I need a touch up on my nails ❤️❤️❤️