Quick Facts About River Nails
Strengths:
1. Excellent customer service: Multiple comments mention the friendly and attentive staff, with one customer even calling the service "hospitable." This indicates that the staff at River Nails Place is dedicated to providing a positive experience for their customers.
2. Skilled technicians: Several customers praise the nail technicians at River Nails Place for their expertise and attention to detail. The positive reviews highlight the ability of the nail technicians to correct previous mistakes and create beautiful nail designs.
3. Clean environment: A few comments mention the clean and hygienic environment at River Nails Place. This is important as cleanliness is a crucial factor for customers when choosing a nail salon.
4. Reasonable prices: One customer mentions that the prices at River Nails Place were very reasonable. This can be a big draw for customers looking for quality nail services at an affordable price.
5. Variety of designs: Another comment mentions the great variety of nail designs available at River Nails Place. This indicates that the salon is able to cater to different customer preferences and offer a range of options.
6. Quick service: One customer appreciates the ability to call ahead and usually get an appointment within an hour. This suggests that River Nails Place is efficient in managing customer flow and accommodating their needs.
7. Personalized service: A customer mentions feeling welcomed and known by name upon arrival. This personal touch can enhance the overall customer experience and make them feel valued.
Weaknesses:
1. Inconsistent results: One customer expresses dissatisfaction with the final result, stating that the nails were misshaped and crooked. This indicates that there may be some inconsistency in the quality of the work provided by the nail technicians at River Nails Place.
2. Communication issues: The same customer also mentions that the design she requested was not executed as she had hoped. This suggests a potential breakdown in communication between the customer and the nail technician, resulting in a disappointment.
3. High cost for subpar work: This customer also mentions being charged $60 for the unsatisfactory work and needing to pay another person to fix the nails. This highlights a potential issue with pricing and value for money, as customers expect to receive high-quality work for the price they pay.
Recommendations:
1. Ensure consistent quality: River Nails Place should focus on ensuring consistent quality across all nail technicians. This can be achieved through regular training sessions and quality control measures.
2. Improve communication: It is important to enhance communication between the customers and the nail technicians to ensure that the desired nail design is understood and executed accurately. Implementing a thorough consultation process and encouraging customers to communicate their preferences clearly can help address this issue.
3. Review pricing structure: River Nails Place should revisit their pricing structure and evaluate whether the prices align with the quality of work provided. Offering competitive prices while ensuring high-quality results can attract more customers and improve customer satisfaction.
4. Address customer complaints: River Nails Place should proactively address customer complaints and provide solutions or compensation when necessary. This can help retain customers and demonstrate a commitment to customer satisfaction.
5. Focus on cleanliness: While there were positive comments about the cleanliness of River Nails Place, it is crucial to maintain high standards of hygiene consistently. Regularly sanitize tools and surfaces, and ensure that the salon maintains a clean and pleasant environment.
6. Invest in ongoing training: To stay updated with the latest nail trends and techniques, River Nails Place should invest in ongoing training for their nail technicians. This can help them provide a wider range of services and stay competitive in the market.
By addressing the weaknesses and building upon their strengths, River Nails Place can continue to provide excellent service and enhance customer satisfaction.
Best TL Reviews
My wife frequents river nails and they always do an amazing job! She used to try new nail salons almost ever time until she found this wonderful place. She just got home with these beautiful Halloween nails! She always has such a great experience and the entire staff is extremely friendly! Her nails always look amazing when she comes home. They hit the Halloween theme out of the park today!
Cathy did such a great job! I love my nails! Will definitely be coming back ! Very hospital service, clean environment and comfy chairs! Didn't have that over whemling smell of nail products. 10 out of 10. Also great variety of designs. Will highly recommend this place if you're looking for a new look!
I am so happy I found this nail salon! Cathy was my nail tech today. She is just amazing!!! Cathy corrected the work done at a different nail salon. I am so appreciative she did that! She also helped me pick colors and she came up with this beautiful nail design. I love how she took her time and how gentle she was. I am so excited for my next visit! I have definitely found my permanent nail salon. Thank you Cathy for the amazing experience!
The owner of this nail shop is the sweetest person. She always gets me in and puts so much hard work into her craft. Everyone that works here is so kind and thoughtful. The nail work itself is some of the best in Tucson. 100% recommend.
I came here to get a fill in. I had coffin shaped nails before going in. This is what my nails look like less than 24 hrs after being done…I asked for a design that I saw on Pinterest…nothing close. Nails crooked and misshaped now. Was charged $60 for this…have to pay another person to fix them the way that I want now..will not be going back to this place…
Had a fantastic experience here today! They were very attentive to make sure I was having a good experience with them. I love how my nails turned out and their prices were very reasonable. I will definitely be a return customer.
This place will never fail you!!! Thank you so much for always giving me the best and most fun, beautiful acrylic sets :)???? 100% recommend it over here
I’ve been coming here for a long time and I am always pleased with my nails. From a basic French or solid color to the more difficult designs- Cathy always executes beautifully! The place is always clean and the chairs are comfy. I like to call ahead to make sure there’s an opening prior to arriving, I can usually get in within the hour! It’s refreshing to have a nail salon where you’re known by name and warmly welcomed upon arrival. I will always recommend River Nails to my friends!
Place Pictures
River Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
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| Tuesday | Closed |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
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