Top Nail

+1 318-741-1305

3113 E Texas St, Bossier City, LA 71111 United States of America

Open Today: -

Quick Facts About Top Nail

Strengths:

1. Friendly and helpful staff: Multiple comments mentioned that the staff at Top Nail place is friendly and helpful. This creates a positive and welcoming atmosphere for customers.

2. Good pricing: One comment specifically mentioned that the prices at Top Nail place are reasonable and competitive. This can be a significant strength as it attracts customers who are seeking affordability.

3. Skilled at full sets and manicures: Several comments praised the salon's ability to do full set nails and manicures. This indicates that the staff has the necessary skills and expertise in these areas, which can attract customers looking for these services.

4. Accommodating to allergies: One comment mentioned that the salon went out of their way to find an alternative product for a customer with allergies. This demonstrates a commitment to customer satisfaction and willingness to accommodate individual needs.

5. Established customer base: One comment mentioned that they have been going to Top Nail place for years, suggesting that the salon has built a loyal customer base. This indicates that they have been able to retain customers and maintain customer satisfaction over an extended period.

Weaknesses:

1. Poor customer service: Several comments criticized the owner and staff for being rude and rushed. Poor customer service can lead to a negative experience for customers and discourage repeat visits.

2. Inconsistent quality: There were multiple complaints about the quality of work at Top Nail place. Customers mentioned issues with missed spots, rushed application, and clumpy-looking polish. Inconsistent quality can affect the reputation of the salon and drive customers away.

3. Lack of attention to detail: Multiple comments mentioned that the staff did not pay attention to detail, such as shaping broken nails and matching nail colors. This lack of attention can make customers feel like their needs and preferences are not being met.

4. Inadequate pedicure services: One comment specifically mentioned a poor pedicure experience, stating that the technician did not properly shape toenails and did a subpar job with the gel polish. This indicates a weakness in the salon's pedicure services, potentially affecting their ability to attract and retain pedicure clients.

5. Questions about cleanliness and sterilization: One comment raised concerns about the cleanliness of the salon and the sterilization of tools. This can be a significant weakness as it directly affects the health and safety of customers.

In conclusion, Top Nail place has strengths in terms of friendly staff, good pricing, skill in full sets and manicures, accommodating allergies, and an established customer base. However, the salon has several weaknesses, including poor customer service, inconsistent quality, lack of attention to detail, inadequate pedicure services, and concerns about cleanliness and sterilization. Addressing these weaknesses could help improve the overall customer experience and maintain a strong reputation in the industry.

Best TL Reviews

The owner lady is RUDE!!!

Rushed through work and catches attitude when you point out how she missed spots. I’m pretty laid back and don’t complain much but…

When you’re prices go up and your quality of work and customer service go down… I won’t be back nor recommend this place anymore!

Very friendly... but rushed the gel manicure, polish was thrown on too fast and did not bother to shape broken nail or cut down other nails to match. 45 dollars to throw on gel polish I could have done that at home.

I wanted the deluxe manicure and it was the worst pedicure ever. I had to continue to tell her to scrub callus from my feet. She did not shape my toe nails she made them look worst than before. The gel polish was horrible and clumpy looking. I know the service I was suppose to get and i received trash. My full set was nice and shaped well. They need someone else to do pedicures she doesn’t know what she’s doing. It didn’t appear to be clean either. I won’t be back

I love this place I've been going for year that are nice and helpful and price are so good I wouldn't go anywhere else..

Did powder dip on nails & they all aren't smooth, had a pedicure that was rushed, I'm guessing because they got busy & my nail colors don't match. She blamed it on 1 being powder & the other being gel, which when I came in I asked for them to match & was given the ones they have that matched. The tools that they used also were not sterile. I do not believe that I will be coming back. It wasn't worth the money I spent.

The wife and husband duo are amazing. I'm allergic to the polymer and they went out the way to get what I could use so they could make me a customer. Awesome work

Been going to these people for years so they must b doing something right

Love love this place! Excellent work, super sweet people. Will be coming back again and again!