Today's Nails

+1 828-322-9499

1960 US Hwy 70 SE #240, Hickory, NC 28602 United States of America

Open Today: -

Quick Facts About Today's Nails

Today's Nails place has received a mix of positive and negative comments, indicating both strengths and weaknesses of the establishment. In analyzing the comments, the strengths and weaknesses of the salon can be identified.

Starting with the positive comments, one recurring theme is the skill and expertise of the nail technicians, particularly Tweety. Customers have consistently praised her for her ability to make their nails look great and for providing excellent service. This suggests that the salon has skilled and experienced technicians who can deliver satisfying results to their customers. Additionally, customers appreciate Tweety's friendly and personable nature, indicating that the salon has a welcoming and pleasant atmosphere.

Another strength mentioned in a comment is the cleanliness of the salon. Several customers have mentioned that the place is clean, which is an important factor for many individuals when choosing a nail salon. A clean and hygienic environment ensures the customers' safety and enhances their overall experience.

Longevity in business is also mentioned in one of the comments. A customer states that they have been coming to Today's Nails place for over 7 years because of the incredible service they receive. This suggests that the salon has built a loyal customer base over the years due to their consistent delivery of high-quality service.

Moving on to the negative comments, the most prominent weakness mentioned is the poor service experienced by some customers. One individual expresses disappointment in the service received, citing unprofessional behavior by the nail technician and feeling uncomfortable during the appointment. Another customer complains about the lack of resolution when they returned to complain about their experience. These comments highlight a lack of attention to customer satisfaction and a failure to address customer complaints, which is a significant weakness for any business.

In addition to the poor service, there are also comments regarding the pricing practices of the salon. One customer mentions being charged a higher price than initially quoted, while another complains about feeling cheated on the price charged. This indicates a lack of transparency and consistency in their pricing policies, highlighting another weakness of the salon.

Although not explicitly mentioned in the comments, it can be inferred that the salon lacks consistency in terms of customer experience. While some customers have had positive experiences and plan to return, others have had negative experiences and would never go back. Inconsistency in customer satisfaction can weaken the reputation of the salon and make it difficult for them to retain customers.

In conclusion, Today's Nails place has some strengths, including skilled technicians, a clean environment, and a loyal customer base. However, weaknesses such as poor service, inconsistent pricing practices, and a lack of consistency in customer experience also exist. These weaknesses need to be addressed for the salon to improve its overall reputation and ensure customer satisfaction.

Best TL Reviews

It's been over three weeks and my nails still look great! Thanks, Tweety! Tweety is very sweet and personable, too!

I love Tweety she knows what she's doing. If you got ingrowns or anything she can hook you up she makes you feel so pampered.

Love this place ! Clean and they do the best job …. I’m always happy. Been coming for over 7 years and this is a new review because they still have incredible service … thank you.

Please don’t go here. I’m very careful with my money because I don’t have a lot, so I’m very sad I spent it here. I haven’t had my nails professionally done in years. The pedicure and beginning of the manicure was fine. Before they put the polish on, they stopped and demanded that I pay. I thought this was odd, but I paid and left a tip. Mistake. They didn’t ask my friend to pay before hers. An old man came over to do my nails. No gloves and dirty hands/fingernails. He got polish all over my skin. He used his own dirty fingernail to scrape my skin/under my nail to get the excess polish off. He did this with every nail and I felt extremely uncomfortable. I left with worse nails than I came in with (that I did myself). I almost felt violated that he was scratching and digging in to my skin with his nails. I cried when I left. I went back to complain (which I have never done in my life) and they did nothing.

Bad service and they cheated on the price.. they give you a price when you check in and charge a higher price when check out.

I honestly had no problems what so ever with this salon. I went here for the first time because where I usually go was closed, and I like how they're open til 9. The last did a great job on my nails. And they weren't to rough. She made my nails look like the pictures on boxes. And they were really good priced, for a full set of nails and eyebrow waxing I paid 40 which included a 4 dollar tip. I almost listened to the reviews and didn't go hwre bit I'm glad I didn't. I have never had anyone get my nail polish so prefect. I will definitely return here.

Terrible service. 3 of us walked in and only 1 got a manicure which ended up not even being what she wanted. I told them she was not happy and I just wanted to pay for my niece's manicure and no one else is getting their nails done. A man walks over from giving a women a pedicure didnt even take off his gloves and reaches for my card... Disgusting. would never go back here

They were very nice definitely going back