Polish Me Pretty

+1 318-208-8668

2843-2951, E Texas St, Bossier City, LA 71111 United States of America

Open Today: -

Quick Facts About Polish Me Pretty

Polish Me Pretty has received both positive and negative comments from customers. This analysis will discuss the strengths and weaknesses of the salon based on the comments provided.

Starting with the strengths, the salon was praised for their ability to accommodate a party of five promptly. This demonstrates good customer service and efficiency, as the customers were able to get their nails done quickly and efficiently. Additionally, the customers mentioned that their toes looked great after the service, indicating that the salon does a good job with nail treatments. The fact that the customers were out of the salon within an hour is another strength, as it shows that the salon is efficient and can provide quick services.

Another strength mentioned is the cleanliness and maintenance of the salon. Customers commented positively on the salon's cleanliness and the efforts made by the owner, Lucy, to keep the salon well-kept. This is important as it creates a pleasant and hygienic environment for customers.

Price is also mentioned as a strength of Polish Me Pretty. Customers appreciate the affordability of the services offered, particularly the $65 mani and pedi with gel polish. This competitive pricing sets the salon apart from others and attracts customers who are looking for good value for their money.

Furthermore, the salon was praised for having a professional and friendly staff. The commenter mentioned feeling treated like they had been a customer for years and being called by name. This personalized service creates a positive and welcoming atmosphere for customers.

Turning to the weaknesses of Polish Me Pretty, one recurring issue is the quality of their nail treatments. Some customers reported problems with acrylic nails chipping and falling off shortly after they were done. Additionally, the commenter mentioned issues with the thickness, lumpiness, and crookedness of the nails. These are major concerns as customers expect high-quality and long-lasting nail treatments when they visit a salon. The lack of experience and skill of certain staff members is also a weakness mentioned, indicating a potential lack of consistency in the quality of services provided.

Another weakness mentioned is the language barrier experienced by customers. The commenter stated that the salon had a strong language barrier, which can make it difficult for customers to communicate their preferences and concerns effectively. This can lead to misunderstandings and unsatisfactory results.

The commenter also mentioned several issues related to customer service. This includes broken chairs preventing the group from sitting together, different pricing for the same service, and a lack of offered drinks except for Pepsi. These aspects contribute to a negative customer experience and show a lack of attention to detail and customer satisfaction.

Lastly, one commenter mentioned a negative experience with customer service, mentioning that they were not able to be served despite coming an hour before closing time, even after pleading that it was their daughter's birthday. This incident shows a lack of flexibility and understanding from the staff, possibly leading to lost loyal customers.

In conclusion, Polish Me Pretty possesses strengths in terms of prompt service, good nail treatments for toes, cleanliness, affordable prices, and friendly staff. However, they have weaknesses in the quality of certain nail treatments, a strong language barrier, issues with customer service, and a lack of flexibility in accommodating customers. Improvements in these areas would greatly enhance the overall customer experience at Polish Me Pretty.

Best TL Reviews

Though they did a great job on my daughter's nails, my nails are another story. I got a full set of acrylics on Saturday and by Saturday evening the polish had begun to chip on 4 of the nails and by Sunday afternoon one had already fallen off. The person who did my nails was not experienced in what I wanted but did not relay that until after she was done. They are thick, lumpy, one is crooked the thumbs are not evenly filed. My thumb nails are the same size so there is no reason the acrylics should be different widths. I was told if the polish chipped off within two weeks they would fix them but I believe they should all be removed and redone by someone that has the experience. I will be coming in today when I get off work. The acrylic on my right ring finger is crooked while my actual nail is not.

Overall, I wouldn’t discourage anyone from coming to this location. They accommodated our party of 5 promptly and that is a huge plus! Our toes all look great! We were out of there within an hour. Also, a plus!

On the downside, the language barrier is strong. We couldn’t sit together because of broken chairs. We were charged different prices for the same service. They did not offer any drinks and when asked about them they only had Pepsi, not even water. Maybe it’s a Texas thing but salons typically serve water and wine so that definitely threw us off. It was very hot inside and when we mentioned it nothing was done.

Overall, if you’re just trying to get your nails done real quick they will do the job.

This is the only place I will go to get my nails & toes done! It's always clean & well kept. The owner, Lucy, is awesome. She encourages the nail techs to speak English, so you don't have to worry about them talking about you. The biggest plus is their prices!! I get a mani and pedi with gel polish on fingernails for $65!!! You can't find that anywhere else!! Check them out... you won't regret it!!!

I wanted to take my daughter here for her first nail set for her birthday. She was extremely excited. We came a whole hour before closing and they told us no. My daughter even said “please it’s my birthday.” “She’s turning “ they didn’t care.

Maybe not a big deal to you, but we are new to the area, they missed out on two loyal customers from horrible customer service.

I love this salon!!! Everyone here is so professional. Place is not expensive and they do an exceptional job. Highly recommend. These are a week old. Still love them.

My first visit today was very nice. I was treated like I been there for years and they call u by name.My fav go-to place from here on out ???? ????

This was the best experience I’ve ever had in a nail salon.

This was the worst experience i ever had at a nail salon! I made an appointment and i still had to wait 2 hours! They took another lady ahead of me right after she said she was ready for me. I will not be back. I feel bad for Lucy, she is very sweet but her staff is terrible.