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New Everlasting Nails

+1 914-665-0461
1360, 85 Gramatan Ave, Mt Vernon, NY 10550 United States of America
Open Today: 09:30 AM - 08:00 PM

Quick Facts About New Everlasting Nails

New Everlasting Nails has several strengths and weaknesses based on the comments provided.
One of the strengths is the nail technicians' skills and expertise. Many customers praised specific nail technicians like Kerri, John, and Kelly for doing an excellent job with their nails. They were described as amazing, taking their time to ensure the customer gets the exact nails they wanted. This demonstrates that the salon has talented and competent staff who can deliver high-quality nail services.
Another strength of New Everlasting Nails is the variety of colors available. Customers mentioned that they have a great variety of colors to choose from, allowing for more options and flexibility in nail design and customization. This is a positive aspect as it caters to the diverse preferences of customers.
In terms of pricing, New Everlasting Nails is seen as budget-friendly. Customers mentioned that the salon offers affordable prices, especially compared to more expensive nail places that provide mediocre services. This affordability is seen as a strength and could be appealing to customers who are conscious of their budget but still want quality nail services.
However, New Everlasting Nails also has some weaknesses according to the comments. One major weakness is the lack of proper maintenance and cleanliness of the salon. Several customers mentioned that the place is not clean, dusty, and in need of better maintenance. This could be off-putting for customers who expect a clean and hygienic environment for their nail services. The old and ripped-up furniture also contributes to a negative perception of the salon's aesthetics and upkeep.
Another weakness highlighted by customers is the lack of professionalism and customer service. Some customers mentioned that their experiences were marred by rude behavior from staff members and a lack of attention to detail. In one instance, a customer reported that the nail technician used improper acrylic powder, which could cause permanent damage. This reflects a significant weakness as it shows a lack of training and adherence to safety standards. Poor customer service, including rushing through appointments and not listening to customer requests, also contributes to a negative overall experience.
Additionally, some customers mentioned long waiting times and a lack of punctuality. Waiting for almost an hour before receiving service can be frustrating for customers and reflects a lack of organization within the salon. This could deter potential customers who value efficiency and time management.
Lastly, one incident highlighted a cultural insensitivity issue. A customer reported encountering loud noise from a television playing content in a language other than English. The customer expressed their discomfort and requested a quieter setting, but the staff refused to accommodate their request. This demonstrates a lack of understanding and respect for customer preferences and cultural inclusivity.
In conclusion, New Everlasting Nails has strengths in terms of skilled technicians, a wide range of colors, and affordability. However, weaknesses in maintenance, cleanliness, professionalism, customer service, punctuality, and cultural sensitivity detract from the overall customer experience. Addressing these weaknesses and improving these aspects would enhance the reputation of the salon and attract more satisfied customers.


Best TL Reviews

This was my first time going there it was my cousin Tori who recommended me to go there. It was not full I was seated right away the nail tech Kerri who did my pedicure and full set acrylic nail was amazing im usually very picky when it comes to my nails, but I couldn't find a fault with my nails it was perfectly done. Since I move to NY this was the first time a was please and very happy about my nails. Thanks Kerri????????
They have a great variety of colors, John is amazing with the nail design and shaping. They are usually on time to attend me when I schedule my appointments. The place could use better maintenance but you cannot beat the price and quality, especially with you are on a budget.
I've been to several fancy nail places that charges double of the price for a mediocre service.
Ask for Kelly! She was amazing. She took her time to give me the exact nails I wanted and I'm in love with them.
Let me just say I took some time to really think about doing this review. And the potential impact this may have on the nail salon. For starters the women who took care of me were sweet, friendly and quick. However the one who did my nails wasn’t nearly qualified to be working with acrylic. I went a few times just to allow her to try better on her next try. But it seemed like there was always something wrong. Like the nail polish would be wayyy to thin that you can see blotches. The acrylic gel/powder stuff wouldn’t be flat in at all. And the worse part is that they used the MMA acrylic powder on me. How do I know this? When you take it off (basically soak off) it should NOT be a sticky mess. It also had a fishy odor during removal. MMA can cause permanent damage and loss of the natural nail. I found out it was MMA from a different nail tech at a different salon. And found out more about it with a simple google searc I don’t think I’d ever go back here nor ever recommend this place until they can guarantee the proper acrylic powder will be used.
I keep trying to give them a chance to redeem themselves but they always fail. I stopped going there when they messed up my nails years ago. I went back to get my eyebrows done. I gave the lady specify directions.. She did what she wanted. Stopped for another year. Went there yesterday for a pedicure (never again). The men don't speak and the lady rushed me out the chair so she could take other customers (which had left). Was hitting my feet to switch. Do not waste your money here. Poor customer service even worse work. I would not recommend
Don’t come to this place I gotten acrylics done and it’s been less then a week and my nails are starting to shift up they didn’t clean my cuticles file my nail or clip them they jus put the acrylic on without doing any of that my nails are starting to lose color and it’s already breaking tbh I should be getting a refund this was all $40 And trust me this was not worth it. They always tend to have attitude when saying they aren’t doing something right and the audacity to want to charge more be fair with ur prices .
I went to this place twice. The first time for mani and pedi - She did a good job my nails looked really nice for the mani. My pedi was okay ... nothing special. She also worked very very quickly and I can appreciate that if you are in a rush but it was too quick for me. I did not wait that long after I arrived. The place is not very clean. Very dusty, carpet is very old, all the furniture look's old and ripped up. When I went back for the second time I was only able to do my mani because when I arrived she said 15 mins and I waited almost an hr before anyone even started on me. It was still very dirty, not clean, very dusty.Two women were very angry about their services while I was there. They were complaining also about the place being dirty. I did like how my gel mani came out. If the place was just a little cleaner or organized and less waiting time I would come back.
This was my first visit. I arrived at 9:30am (opening time) no one was there to start my service. The lady who started my nails was very pleasant and fast, however, she was not experienced in doing a fill in with gel. She then proceeded to do the pedicure (which was excellent) and the gentleman (John) began my nails right away while I continued with my pedicure. A woman watching television on an ipad very loud and in a language other than English I noticed right away and brought it to the woman's attention that it was quite rude and again this is my first visit so I am trying to feel the atmosphere in the establishment. Upon finishing, I was moved to his station and now I am sitting next to the woman with the loud noise. I asked the gentleman if we could possibly watch tv (located in the shop). He replied, "The tv is broken". Then I asked the lady if she could turn her ipad down. She replied "No and proceeded to make it louder". I immediately grabbed all my belongings and left the establishment. They followed me because I had not as of yet paid for my completed pedicure. The lady who did the pedicure asked me politely to come back in and please pay for my pedicure. I agreed and the man continued with my gel fill in and the woman turned off the noisy ipad. One of the employees decided she needed to join in to argue with me. She was absolutely WRONG!! She did not hear what actually happened and continued to be involved. I was livid, especially since I am the customer. I believe the woman who refused to lower the volume was also the owner. My belief is she should not be allowed to own a business in a majority Black community and force her customers to cater to her cultural entertainment in the business place. This is my first and last time to visit this nail salon. I must mention if this did not happen they would have made a new customer for a long time. The work was good. Customer service was HORRIBLE.

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New Everlasting Nails Info

Amenities

Payments
  • Cash-only

Today

Opening Hours

Monday 09:30 AM - 08:00 PM
Tuesday 09:30 AM - 08:00 PM
Wednesday 09:30 AM - 08:00 PM
Thursday 09:30 AM - 08:00 PM
Friday 09:30 AM - 08:00 PM
Saturday 09:30 AM - 08:00 PM
Sunday 11:00 AM - 06:30 PM

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