Top Nails

+1 907-451-0941

1255 Airport Way # 5A, Fairbanks, AK 99701 United States of America

Open Today: -

Quick Facts About Top Nails

Top Nails Place has several strengths based on the comments provided. Firstly, the customers appreciate the skill and knowledge of the nail technicians. They mention that the technicians are able to execute their requests accurately and have a good understanding of nail techniques. This indicates that the staff at Top Nails Place are experienced and capable of providing high-quality nail services.

The prompt service is another strength mentioned by customers. They mention that despite the busy interior, the staff at Top Nails Place are able to attend to customers quickly upon arrival. This indicates that the salon is efficient and organized in managing its customers, ensuring minimal waiting times.

Many customers also appreciate the cleanliness of the salon. They mention that the inside of Top Nails Place is always busy, yet they manage to keep it clean. This suggests that the salon prioritizes cleanliness and hygiene, which is crucial in a nail salon to prevent any infections or complications.

The affordable prices are also mentioned as a strength. Customers note that the prices at Top Nails Place are normal and somewhat better than other places around. This indicates that the salon offers competitive pricing, making their services accessible to a wider range of customers.

Another strength mentioned is the great work of a specific nail technician named Tina. Customers commend Tina for her skills and describe their experience with her as great. This indicates that Tina is a valuable asset to the salon and contributes to its overall positive reputation.

On the other hand, some weaknesses are also pointed out in the comments. One customer had a negative experience with the nail color on their toes being different from their fingers. Despite bringing this issue to the attention of the salon staff, they were met with indifference. This suggests a lack of customer service and professionalism, indicating a weakness in the overall customer experience.

Another customer had a disastrous experience getting a gel manicure. They describe how their nails were completely ruined and had to be cut off, leaving white spots on every nail. The lack of apologies or acknowledgement from the salon staff further showcases a weakness in customer service and professionalism.

There are also complaints of crooked nails and bad service. One customer even mentions price gouging, with the salon refusing to provide a receipt that would expose their inflated prices. This points to a lack of transparency and honesty in the business practices of Top Nails Place, which is a significant weakness.

In addition, some customers feel that the service at Top Nails Place has declined recently. They mention instances of miscommunications and longer wait times, indicating a potential lack of consistency in customer service and management.

Overall, Top Nails Place has strengths in terms of skilled technicians, prompt service, cleanliness, affordable prices, and the work of specific nail technicians like Tina. However, there are weaknesses in terms of inconsistent customer service, lack of professionalism, and potential issues with pricing and transparency. These weaknesses should be addressed by the salon in order to ensure a better overall customer experience.

Best TL Reviews

Second time going. Went with a few friends and loved our nails. Tina is great. My pedicure was good. Prices are normal and somewhat better than other places around (the nail techs seem more knowledgeable and can execute exactly what you ask for). The inside is always busy and they keep it clean.

Last minute idea to get a pedicure, glad I did. Service was quick upon arrival. I messed up two of my twos and they were fixed right away. Recommend to make appointments as they can get busy.

Luv Top nails and Tina is Awesome. Great work Always a Great experience ????

Well my finger nails and toe nails were suppose to be the same color. My finger nails were the right color but my toe nails were a very different color. I didn't notice it until later that evening because we my toe nails were done and dry the person doing them put my socks and shoes on helped me up and over to where my finger nails were being done. It cost $80 to have them done. When I went back and told and showed the lady she laugh a little and turned around a walked away. So I did really like my finger nails but not my toe nails. I feel for that price I should of been happy with my both my finger and toe nails.

I went in for a gel manicure and they completely ruined my nails. After grinding and soaking the old nail polish in the acetone polish remover for 20 minutes one of the employees came in late and finished by grinding my nails down to nothing. I wanted a French manicure and because they were folding by the time she finished I had to completely cut them off. They were beautiful, long and very strong when I went in and I just wanted a trim and a white tip. I felt like this woman had never done nails before, I’ve never experienced such an experience in the 20 years I’ve been getting my nails done. No apologies from them , nothing. I had white spots on every nail from the grinder AND filing. The owners son took over, cut them down all the way and painted them telling me it’s his job to fix them. I left 2 hours later upset and it didn’t bother them at all. I’ll NEVER go back. Ever

Crooked nails bad service I mean embarrassingly bad and shameful price gouging they placed price charts BUT THEY can pick any price to charge you.asked for a receipt they refuse to because it would show how bad they upped their price. Tourists should avoid.i would give 0 stars but it wouldn't let me post.

You can get good work done if you have Tina do your nails. Lately service feels like it has declined though. Called and asked for an acrylic fill and told them I could be there in twenty minutes . They said to come on up, 15 mins later I was there and they told me it would be a 45 minute wait. Even after I told them I was the one who just called. The prior time I went I asked for an ombré and it turned into a nightmare . I guess I will just wait for US Nails to open back up.

I enjoy the service. I only went a few time but I did take several family members. The nail service and very clean environment. Great deals and designs.