Kim's Beauty Supply

+1 918-664-0016

3132 S Garnett Rd, Tulsa, OK 74146 United States of America

Open Today: -

Quick Facts About Kim's Beauty Supply

Kim's Beauty Supply has both strengths and weaknesses based on the comments provided. One of the strengths mentioned is the friendly staff. Customers appreciate the customer service and find the employees to be helpful and knowledgeable. This creates a positive and welcoming environment for shoppers, which can lead to repeat business.

Another strength is the wide selection of products. Customers appreciate that they can find everything they need in one place, including nails, lashes, hair, and more. This convenience saves customers time and effort, as they don't have to visit multiple stores to fulfill their beauty supply needs.

The store's new layout and organization is also mentioned as a positive. Customers like the newly spaced out store and find it easy to navigate. A clean and organized store can enhance the shopping experience and make it more enjoyable for customers.

The largest wig collection is another strength of Kim's Beauty Supply. This unique offering sets them apart from other beauty supply stores, providing customers with a variety of options for wigs.

However, there are also several weaknesses mentioned in the comments. One recurring issue is the quality of the products. A customer mentioned buying extensions that looked used and had knots and missing hair. This suggests that Kim's Beauty Supply may have quality control issues that need to be addressed. Additionally, it is mentioned that the prices are higher compared to other stores, but the quality of the products did not match the price. This could deter customers from making future purchases if they feel they are not getting their money's worth.

Another weakness mentioned is the feeling of being watched by the staff. While it is understandable that the staff wants to prevent theft, it can be off-putting for customers who want to browse without feeling monitored. This may create an uncomfortable shopping experience and could potentially drive customers away.

The temperature inside the store is also mentioned as a weakness. One customer mentioned that it was uncomfortably hot, which made shopping unpleasant. Maintaining a comfortable temperature is important for customer satisfaction, as extreme temperatures can discourage customers from spending more time in the store.

The last weakness mentioned is regarding the store's customer service in regards to exchanges. A customer expressed dissatisfaction with the store's refusal to allow an exchange, even when the customer offered to pay the price difference. This can be seen as poor customer service and may lead to frustration and dissatisfaction among customers.

In conclusion, Kim's Beauty Supply has strengths in terms of friendly staff, wide product selection, and store organization. However, there are also weaknesses such as product quality, pricing, staff monitoring, store temperature, and customer service regarding exchanges. Addressing these weaknesses can help improve the overall shopping experience and customer satisfaction at Kim's Beauty Supply.

Best TL Reviews

I’ve always like this location, and I’m sure you’re not allowed to return hair, which is why I’m very confused as to why the extensions I purchased look used. They came out of the package with a fried tangled knot in one piece. The ties holding the hair together were poorly twisted into the hair and clumps of hair were missing out of the smaller pieces. They raised their prices higher than other stores but the quality wasn’t worth it this time :/ they are very friendly people so I hope this is just a one off.

I love their new set up and how everything is spaced out. It's a beauty supply store so I can get my needs all at one place vs. shopping at non beauty stores and having to shop around.

This was my first visit and I was very impressed. Their selection is incredible. Nails, lashes, hair and everything in between...they've got it all at the best prices in town. The staff is so knowledgeable and helpful, answering all of my silly questions. If you haven't had the opportunity to visit Kim's Beauty Supply, you should.

Staff seems to watch the hell out of you. It's a little annoying but understandable. Decently priced items.

All kinds of beauty supplies. Largest wig collection ever!

Cool stuff but being followed is kinda unsettling you can't really just look around.

❤️ LOVE THE NEW LOOK!!! ???????????????? They remodeled the store so I was a caught off guard when I first walked in because it was so much brighter and open. Very organized. The temperature was very hot inside though. That made shopping uncomfortable, I had to hurry up and grab stuff and get outta there, I started sweating ????

I mistakenly bought the wrong hair and right after I tried to get them to let me get the right hair that was cheaper. I even said they could keep the extra money, I just wanted the right hair and the lady was unwilling to work with me. I understand that they say no exchanges, but when I barely left your store and willing to let you keep the extra money and you’re still unwilling, that’s not customer service! I’ve spent so much money there with how expensive hair is and I’ve never tried to switch before. Doesn’t sit right with me!