Nail Station

+1 845-782-6856

817 NY-17M, Monroe, NY 10950 United States of America

Open Today: -

Quick Facts About Nail Station

Nail Station Place is a nail salon that has received mixed feedback from customers. While some customers praise the cleanliness, professionalism, and quality of service provided by June and her team, others have had negative experiences and raised concerns about the attitudes of the owners and technicians.

One major strength highlighted by customers is the cleanliness of the salon. Multiple comments mention how clean and welcoming the salon is, which indicates that the owners prioritize maintaining a hygienic and pleasant environment for their customers. This attention to cleanliness is essential in a nail salon as it ensures the health and safety of customers.

Another strength mentioned by customers is the punctuality of appointments. One customer specifically states that their appointments are always taken on time, indicating that the salon values efficiency and respects their customers’ time. This is a positive trait as it helps build trust and loyalty among customers.

Customers also appreciate the quality of the nail services provided by June and her team. Positive comments highlight how fabulous their nails look after getting a manicure, particularly mentioning the skilled work of Gina. Delivering high-quality results is crucial for any salon, as it helps attract new customers and retain existing ones.

One weakness that has been pointed out is the owners' handling of negative customer reviews. One potential customer expresses hesitation in visiting the salon due to the unprofessional and childish responses to negative reviews. This weakness suggests that the owners may struggle with maintaining a professional online presence and properly addressing customer concerns. It is important for businesses to handle negative reviews in a mature and customer-centric manner to preserve their reputation and attract potential customers.

Another weakness highlighted by a customer is the attitude of the owners. The customer mentions that they felt uncomfortable and disrespected when asked for a 20% tip and were eventually thrown out of the salon. This negative encounter reflects poorly on the owners and may deter potential customers from visiting the salon. Owners should ensure that they maintain professional and respectful behavior towards their customers to provide a positive experience for everyone.

Some customers have also raised concerns about the pricing of services at Nail Station Place. One customer mentions that the prices are high for nail services and that additional charges are applied for every little thing. This weakness suggests that the salon may need to review its pricing strategy to ensure that it aligns with customer expectations and market standards. Offering competitive prices can attract more customers and enhance the overall customer experience.

In terms of customer satisfaction, positive comments indicate that many customers are happy with their experiences at Nail Station Place. Customers appreciate the friendly and kind nature of June and her staff, indicating that they prioritize providing excellent customer service. Building positive relationships with customers can lead to repeat business and positive word-of-mouth referrals.

A specific negative experience mentioned by a customer involves a technician being sarcastic and making excuses for not fulfilling the customer's design request. The customer felt that the technician was more concerned with getting a good tip rather than providing quality service. This negative encounter highlights a weakness in the professionalism and integrity of some technicians at the salon. Ensuring that all staff members demonstrate professionalism and cater to customer requests is crucial for maintaining customer satisfaction.

In conclusion, Nail Station Place possesses strengths in terms of cleanliness, punctuality, and the quality of service provided by certain technicians. However, weaknesses such as unprofessional responses to negative reviews, problematic attitudes of the owners and staff, and concerns about pricing and additional charges have also been raised. Addressing these weaknesses can help enhance the overall customer experience and improve the reputation of the salon, leading to increased customer loyalty and positive word-of-mouth recommendations.

Best TL Reviews

June and her team are the best! The salon is clean and welcoming, my appointments are always taken on time, and my nails always look fabulous!

I just have to say I found this salon on Google and was going to give them a try for a manicure after work, but the way the owners handle bad customer reviews made me decide not to come here. You can't necessarily make every customer happy, but your replies to their negative reviews are childish and unprofessional. I'll try somewhere with managers that don't act like teenage girls.

This nail place is very clean and professional. Unless it's very busy, I have never been turned away without having an appointment. Plenty of parking.

Bad bad attitude. They ask a 20% tip. I had a appt on Sunday she threw me out of the salon and canceled my appt for Sunday because I didn’t wanna give a lot for her tip. Nasty nasty person. I don’t recommend anyone ti step foot into this salon. Not only does she think she can ask for such a tip but their prices are really high for nails. And they charge you for every little thing. I have been to a lot of nails salons before, not one was as bad as this one!!

New customer. Called and was able to get an appt the same day for a gel manicure. I saw Gina. I was unhappy with my nail salon previously due to the fact that my nails were always too bulky and did not look natural at all. Gina did an absolutely fabulous job! Right length, right shape. ???? Couldn’t be happier! Will be back! ????

I asked for design on ring fingers. I told the technician that they didn't match. She answered " I'm not a computer, I am doing this by hand". Normally I would say something and I don't understand why I didn't cause I normally do! But this was the only place that came up with that excuse. My designs are and have always been the same or just a little off. This was a big difference and she was too sarcastic. I asked her for waxing and she ended up being ever so nice to me. All in the hopes that I didnt't remember her comments.All in the name of getting a good tip. I fell for it and I will never fall for it again!

It was great experience.

JUNE and her staff was very kind and friendly.

I will be back again.

My favorite nail place. Took me a while to find the perfect place. So happy with all the work they do! And they’re so friendly! I highly recommend them.