Quick Facts About Nail Spa
Strengths:
1. Loyal Customers: The nail spa has a loyal customer base, as indicated by one comment. This suggests that the spa has built a reputation for providing quality services and customer satisfaction.
2. Great Customer Service: The presence of a nail technician named Italee who provides great customer service is highlighted in one comment. This indicates that the spa values customer satisfaction and takes the time to give clients a positive experience.
3. Variety of Pedicure Options: Another comment mentions that the spa offers a wide range of pedicure options, including a jelly pedicure. This suggests that the spa provides a diverse range of services to cater to different preferences.
4. Clean and Welcoming Environment: One customer compliments the clean and welcoming environment of the nail spa. This indicates that the spa places emphasis on maintaining a clean and pleasant atmosphere for customers.
5. Quick Service: One customer appreciates the efficiency of a nail technician named Tyler. This implies that the spa has staff who can provide quick service, which can be a desirable quality for customers with busy schedules.
Weaknesses:
1. Inconsistent Service: One comment mentions a negative experience with a nail technician named Jon. This suggests that the spa may have inconsistent service quality, which can result in dissatisfaction among customers.
2. Lack of Color Selection: The comment about the spa's limited selection of colors, particularly in their powder acrylic, suggests that the spa may not offer a wide range of options for customers who have specific preferences. This limitation may result in customers seeking other nail spas or feeling disappointed with the available choices.
3. Rude and Aggressive Technicians: Two comments mention experiences with technicians who were described as rude, aggressive, and rushed. This indicates that the spa may have some staff members who lack professionalism, potentially leading to a negative customer experience and a perception of poor customer service.
4. Poor Redo of Services: The comment about having to come back for a redo of a manicure due to an awful initial job suggests that the spa may not have consistent quality control measures in place. This incident could lead to customer frustration and dissatisfaction, especially when the spa does not acknowledge and rectify their mistakes.
5. Previous Hygiene and Cleanliness Issues: One comment mentions past problems with roaches and a filthy bathroom. Although this comment refers to a time prior to the spa's renovation, it raises concerns about the spa's attention to hygiene and cleanliness. Customers may have lingering doubts about the spa's commitment to maintaining a clean and sanitary environment.
In conclusion, although the nail spa has strengths such as loyal customers, great customer service, a variety of pedicure options, a clean environment, and quick service, it also has weaknesses such as inconsistent service, limited color selection, rude technicians, poor redo of services, and previous hygiene issues. These weaknesses can impact customer satisfaction and loyalty, warranting further attention and improvement by the spa.
Best TL Reviews
I’ve been a loyal customer to this place for some time now,I normally go to italee as she’s great customer service and she normally don’t rush you out of her chair . Today I went in and found out she’s no longer working there and that was sad so now I’m in search for new nail shop and a tech that’s great. I did do my nails when I went in today with another nail tech the’ tall one not Tyler’ and not only did he scratch me filing my nails but he’s very aggressive. My nails come out to be $74 and that I know cause I see it on credit card bill I now give him $50 to change he didn’t give me all my money back he just went a head and tip himself $10 without me actually giving it to him I didn’t like that .Nice doing business here but I’ll be going to Nails place right up the street from now on . First pic is today from new tech and all the others are italee .
First time at this location. I choose it because the reviews and pictures. They were okay. I wasn’t asked the type of pedicure. Just given the basic one. One guy added base shaped my nails and another guy completed them. I only gave 3 stars because the work on the clean up of the cuticles was good. But the tech doing the powder and design was rude and ready to be done. I think he got frustrated with my design request color issues. They weren’t even busy when I went so… idk why he was in a rush or rude. I said thank you and he didn’t acknowledge me. Not sure but I don’t like paying money to be treated that way with error on my nails.
This was my 1st time going there and I had an amazing experience. They a lot of different type of pedicure options….which I love. I ended up getting the jelly pedicure and it felt incredible. The whole experience there was really nice. I didn’t catch the lady name who did my pedi. She was an older lady and she was great. I will definitely be back! ❤️
I love this place; they do a really good job, and the nails stay pretty and sturdy. My only point of criticism is that they don't have the greatest selection of colors, especially in their powder acrylic. If you have an idea of a nail color that you desire, and you like to get powder acrylic, I probably would not go here first. It's a place I frequent if I am open-minded and have no idea what I'm going to do.
Buyer beware! Had to come back less than 1 week after getting dip manicure, overlay, done. An awful job was done by a technician. I explained this on arrival to the owner. The entire manicure had to be redone. I showed the new technician the poor job done. He paid it no mind and redid everything as he was supposed to. The owner wanted to charge full price for a redo done poorly in the first place instead of half the price. I was a consistent customer at this business but that did not matter. The old lady that found the situation funny needs to go back wherever she came from. Messing with people's money is no laughing matter.
I used to come here years ago before they remodeled the inside. I stopped coming because they had a roach problem and kept the bathroom filthy. Now with the place remodeled their business acumen, customer service and plain human decency leaves a lot to be desired. Think twice about coming here!
My first time here, the place was clean and very welcoming my person name is V. Very professional I had a pedicure a manicure and a massage. Will be coming back in two weeks. I will be recommending this nail spa to my friends and family.
I was very satisfied with the guy Tyler because i was in and out and he did a great job on my nails as usual and i missed him while he was on vacation and i am so glad he’s back .Thanks Tyler
Jon did an amazing job on my nails the first time . I don’t know if he was having a bad day but the second time was horrible!!!!!! I will never go back ! If you can’t do a style just a say that! I immediately left and went somewhere else ! I will not be going back .
Place Pictures
Nail Spa Info
Amenities
Health & safety
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Mask required
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Temperature check required
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:30 AM - 05:00 PM |
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Location
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