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Pinner Nails

020 8868 9566
197 Marsh RdPinner HA5 5NE
Open Today: 09:30 AM - 05:00 PM

Quick Facts About Pinner Nails

Pinner Nails place receives mixed reviews from customers, with some praising the excellent service and beautiful results, while others complain about rude staff and subpar performance. In order to evaluate the strengths and weaknesses of Pinner Nails place, let us delve deeper into the comments provided.
One of the strengths of Pinner Nails place is evident in the comment that praises the staff's patience and willingness to accommodate customers' changing preferences. This shows a commitment to providing excellent customer service and ensuring customer satisfaction. Additionally, the positive feedback about the high-end atmosphere and relaxing ambiance suggests that Pinner Nails place has invested in creating a comfortable and upscale environment for their clientele.
Another strength is the comment highlighting the professional and friendly service received at Pinner Nails place. This implies that the staff is well-trained and capable of delivering quality manicures and pedicures. The mention of attention to detail and the ability to replicate a desired nail design from a picture further emphasizes the skill and expertise of the nail artists at Pinner Nails place.
On the other hand, there are several weaknesses that need to be addressed. One of the most prominent weaknesses is the consistent complaint about rude staff and poor customer service. Multiple comments mention the staff speaking in their language, which makes customers feel uncomfortable and leads to suspicions of being talked about. This behavior is unprofessional and creates a negative experience for customers. In addition, the perception that the staff is rushing through appointments and not giving adequate attention to each customer is damaging to the reputation of Pinner Nails place.
Furthermore, the comment about bubbles remaining on the nails after a manicure indicates a lack of attention to detail and quality control. This reflects negatively on the technical skills of the nail artists and their ability to deliver a flawless finish. Customers expect their nails to be perfect, and any issues like bubbles should be addressed promptly and appropriately.
The comment complaining about the prices is also a weakness for Pinner Nails place. While some customers express satisfaction with the reasonable prices, others highlight that they were overcharged for services that could be obtained at a lower cost elsewhere. This raises concerns about consistency in pricing and transparency in communicating the cost of services to customers. It is essential for businesses to establish fair and competitive pricing to gain customer trust and loyalty.
In summary, Pinner Nails place has strengths such as providing a high-end and relaxing atmosphere, offering patience and accommodation to customers, and delivering beautiful results in some cases. However, weaknesses include rude staff, subpar performance, lack of attention to detail, and inconsistent pricing. It is crucial for Pinner Nails place to address these weaknesses to improve customer satisfaction and retain a strong reputation in the nail salon industry.


Best TL Reviews

Absolutely LOVE my nails !! They are beyond beautiful. Anne was so patient when I kept changing my mind. I’ve been coming here for the last 6 months but this is the first time trying something new and I couldn’t be happier. They have also finished a refit and the place looks so high end, it has such a relaxing atmosphere. Thank you !
Service is not great. The staff talks in their language the whole time, sometimes you can just tell they are talking about you. Incredibly rude. The performance is just mediocre to be honest, like they just want to hurry up to get to the next paying customer. While they were doing my nails I noticed some bubbles and I showed it to her. She said 'It's fine' and I thought they were going to go away with the next coating. Instead the bubbles stayed and I still have them on my nails. Avoid!!
The staff were rather rude.
The lady that did my nails was impatient, rude and terrible. I asked her to make my nails as natural as possible and even showed her a picture of how I would like it.
I asked her to make it round square but she did square. When it was time to pick the colour she became very impatient and kept talking to her colleague in Chinese clearly because she was annoyed with I don't know what. I at the beginning told her I wanted some glitter to be added and she said yes yes but then completely forgot so she had to re do it. I asked her to make it look as natural as possible but she made it look very fake and very tacky.
Not coming back here.
They charged me 40pounds to get archylic nails with normal nailpolish. They over charge you! You can get that done for 25pounds with better shape!
Very professional and friendly. Loved my nails. They were perfect. Just what I wanted. Best nail bar in Pinner by far. Kevinwas excellent ❤️❤️❤️
I received very good service here. Got beautiful manicure and pedicure ❤️
I love Pinner nails. I went for the first time and liked the attention to detail they take on the nails. I really liked the design and the prices were reasonable. This will definitely be my new go to nail shop.
Best nail salon in the area! Reasonable prices, high quality standard and the most lovely staff. Walked in and showed a picture of nails I found online, they did them exactly the same as on the picture, highly recommended!!
Lovely place, great nail artists, lively atmosphere & delicious cocktails! Got a gel manicure and was well taken care of by the staff. I’ll be ????!

Place Pictures

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Pinner Nails Info

Amenities

Accessibility
  • Wheelchair-accessible entrance
Payments
  • Cash only

Today

Opening Hours

Monday 09:30 AM - 07:00 PM
Thursday 09:30 AM - 07:00 PM
Friday 09:30 AM - 07:00 PM
Sunday 09:30 AM - 05:00 PM
Wednesday 09:30 AM - 07:00 PM
Tuesday 09:30 AM - 07:00 PM
Saturday 09:30 AM - 07:00 PM

How to go there

Location