Deluxe Nails

+1 251-990-8869

22530 US-98, Fairhope, AL 36532 United States of America

Open Today: -

Quick Facts About Deluxe Nails

Deluxe Nails has both strengths and weaknesses, as evident from the comments provided. Let's analyze them in detail.

Strengths:

1. Good work: Many customers have praised Deluxe Nails for the quality of their work. They appreciate the staff's skill and attention to detail, particularly in nail care and eyelash services.

2. Reasonable prices: One customer mentioned that Deluxe Nails has reasonable prices. This affordability may attract budget-conscious customers who still want a professional service.

3. Clean and timely service: Several comments mentioned that Deluxe Nails maintains a clean environment and provides quick service. The staff is prompt, ensuring that customers don't have to wait for long periods.

4. Knowledgeable technicians: Customers have noted that the technicians at Deluxe Nails are knowledgeable and experienced. They are skilled in their craft and take care of their customers' nails, ensuring their health and longevity.

5. Strong customer loyalty: One customer mentioned being a frequent customer for over two years, which indicates a level of customer loyalty. This could be attributed to the salon's consistent quality of service.

Weaknesses:

1. Scheduling and promptness issues: In a couple of instances, customers mentioned experiencing long wait times despite having appointments. This indicates a weakness in scheduling and promptness management.

2. Lack of customer service: One customer mentioned feeling disappointed after waiting for 35 minutes and not receiving the promised services. Another customer complained about the lack of accountability and refusal to provide a refund or fix their mistake.

3. Inconsistent service quality: While the majority of comments praise the quality of service at Deluxe Nails, there were a few negative remarks indicating poor service quality. Complaints about rude workers and subpar nail services suggest inconsistencies in the staff's skills and attitude.

4. Lack of customer communication: One customer mentioned the unavailability of the owner's contact information, indicating a lack of transparency and communication channels for customers to address their concerns.

In summary, Deluxe Nails has several strengths that include good work, reasonable prices, clean and timely service, knowledgeable technicians, and customer loyalty. However, there are weaknesses regarding scheduling and promptness management, customer service, inconsistent service quality, and communication with customers. These weaknesses highlight areas for improvement that Deluxe Nails should address to enhance the overall customer experience.

Best TL Reviews

This is the second time I made an appt for eyelashes and pedicure and had to wait over 35 minutes. The first time it happened I gave them the the benefit things happen. Today same I just left disappointed. I have been a customer for over 2 years. Now on the lookout for a new place it is a shame,

they do good work.Scheduling and promptness lacking.

I don’t normally like getting my nails done but I love it here! Been a few times and every time the staff are kind and take great care to make my nails look great. I’m really happy hat they can make me like my own nails with just a bit of color as I don’t want to go back to gel and maintaining that.

Wonderful job! I’ll be back and recommend Deluxe Nails highly!

This is my #1 goto place for my nails & lashes , I live in Fl & TN but come here every chance I get , no place compares , Tracy is just the best at everything she does & I come from out of town just to get my nails, toes & eyelashes & eyebrows done by her . Her staff is all amazing too ! Check em out ! SO Worth it ❣️????????????

I've used this nail salon several times. They have reasonable prices, never a long wait, and all their technicians are very good and knowledgeable. My nails are healthy, where as at other places my nails have become weak and brittle. Also, the product last a long time!

Paid 70$ for this set of nails 2 days ago and contacted both shops fir both two days for refund and removal over the phone was instructed to come today due to bad weather yesterday a come back for them to remove them and want me to either leave or pay more for nails that they messed up 2 days prior. Not to mention I had wrist surgery and this was the first time I got my nails redone since and couldn’t really bare to sit for another 2 hours with my hands in that position. I’ve never been somewhere who doesn’t offer to fix their service or a refund but rather want me to waste my gas more of my time and still pay them more to fix THEIR mistake. Ridiculous. I’ll be contacting my attorney about any action that can be taken especially considering this place is disgusting dirty. Then proceeds to act like nothing was done wrong and if she redoes I will still be charged and won’t allow me any contact information for an owner.

Rude workers who do not know how to do nails. I’ve been there twice and I regret giving them another try, waste of my money. One of the worst services I’ve gotten. Save your money and go anywhere else!

Super clean with timely and quick service. The staff was nice and most importantly the owner was excellent! Very sweet and painted perfect perfect perfect! Truly an amazing establishment! They really took the time to make sure my nails were to perfection. Highly recommend this place! Definitely going to start coming once a week!

I was looking for a new salon and was reluctant to try Deluxe based on some of the reviews, most of which were not recent. However, I saw a very positive comment on FB and decided to give them a chance and I am so glad I did! Randy was so patient, meticulous and accommodating. And... he's a really nice young man. I will definitely be returning.

NOTE: I had to pop in for repair to one nail and Nikki was awesome!!!!!