V.I.P Nails

+1 315-622-5290

4160 NY-31, Clay, NY 13041 United States of America

Open Today: -

Quick Facts About V.I.P Nails

V.I.P Nails place has a combination of positive and negative comments that highlight its strengths and weaknesses. In order to fully analyze the strengths and weaknesses, it is important to consider both the positive and negative feedback provided.

Starting with the strengths, multiple comments highlight the great customer service provided at V.I.P Nails place. Customers mention that the staff is polite, friendly, and engaging. They appreciate the kindness and the accommodating attitude demonstrated by the staff. Specifically, one customer mentions that the staff at V.I.P Nails place is very accommodating to their mother's needs for comfort during her pedicures, going above and beyond by painting their mother's toes with the colors of her cancer ribbon. This demonstrates the salon's commitment to customer satisfaction and their willingness to provide personalized experiences.

Another strength of V.I.P Nails place is the cleanliness of the salon. Several comments highlight the cleanliness of the salon, mentioning that the pedicure chairs are new and clean. Customers appreciate the efforts made by the salon to maintain a clean and hygienic environment for their services. Additionally, customers mention that the technicians sanitize their tools, which further enhances the salon's reputation for cleanliness.

The quality of nail services is another strength of V.I.P Nails place, according to positive comments. Customers mention that the staff takes their time and pays attention to detail, resulting in perfectly painted nails with a smooth and neat finish. They appreciate the skill and creativity of the technicians, mentioning that they are able to replicate designs easily. This speaks to the salon's reputation for providing high-quality and well-executed nail services.

Now turning to the weaknesses, there is one comment that stands out, highlighting a negative experience a customer had at V.I.P Nails place. The customer mentions that the manager/owner rushed through their nail service and the nails ended up being of poor quality. The customer further expresses dissatisfaction with the uneven lengths and crookedness of the nails. This incident reflects a lack of attention to detail and poor workmanship, which is in contradiction with the positive comments regarding the quality of nail services.

Another comment brings attention to a serious issue of racism at V.I.P Nails place. The customer expresses their disappointment with facing racism at the nail salon, mentioning that they were asked to pay upfront while others were not. This incident highlights a discriminatory practice within the salon and raises concerns about their treatment of customers based on their race. Such behavior is unacceptable and affects the reputation of the salon negatively.

In summary, the strengths of V.I.P Nails place include great customer service, cleanliness, and high-quality nail services. Customers appreciate the kind and accommodating staff, the cleanliness of the salon, and the skill and creativity of the technicians. On the other hand, the weaknesses include rushed and poor-quality services, as well as instances of racism experienced by customers. The negative incidents mentioned in the comments may impact the salon's reputation and undermine its strengths. It is important for the management of V.I.P Nails place to address these weaknesses and improve their overall customer experience.

Best TL Reviews

I used to come here all the time and went back for the first time in a while this last week. The manager/owner did my nails and it was very rushed. I didn’t really notice how bad they were till I left. I’m tempted to go back and just asked for them to be removed because they are all different lengths and crooked. I will not be returning :/

Great customer service and very quick, was able to squeeze me into a busy day and my nails came out perfect! My new go-to salon. 100%

Love this place. Very clean and the pedi chairs are nice and new! Staff is polite and does a great job. They take their time and paint nails to perfection. Smooth and neat. No lumps, bubbles or sloppy edges. Very happy!

Great visit. Received deluxe pedicure and manicure, didn't feel rushed at all. The y are very friendly and creative. I showed them a design from phone and they were able to replicate it easily.

My mom and I LOVE their pedicures! The staff is always friendly. And they are VERY accommodating to my moms needs for comfort during her pedicures. They never questioned before my mothers treatments started we had our toes painted with the colors of her cancer ribbon. I say they go above and beyond. Never had a bad pedicure and have been going there for 8+ years.

I love VIP nails. Everyone is so kind and engaging. Tommy does my nails, Tanya does my pedicure and eye brows. Cindy is always making sure things run smoothly and adds humor to it. The shop is very clean and the techs sanitize. I moved from the area but still go back there for my nail services.

I absolutely love it here. The people here are so sweet and kind. They do a wonderful job on my nails.

Please avoid this place if you are black. I faced racism at this nail shop. This is my first time going in and out of everyone at the salon I was asked to pay first before I could receiving any service. I am not expecting anything to be done but I just want the next black person that might want to go in to reconsider.