Quick Facts About No. 1 Star Nail Studio
No. 1 Star Nail Studio, based on the provided comments, appears to have several strengths and weaknesses. The strengths of the salon include its accommodating and helpful staff, the quality of their services, and the affordability of their prices. However, there are also notable weaknesses, such as inconsistent nail polish quality, poor customer service from the owner, and a lack of attention to detail in the manicure and pedicure services.
One of the main strengths highlighted by customers is the accommodating nature of the staff. They are willing to listen to customers' preferences and provide solutions or tips on maintaining their nails. This personalized approach contributes to a positive experience for clients and ensures that their specific requirements are met.
The overall quality of the services is another strength of No. 1 Star Nail Studio. Several customers praise the spa pedicures and the skill of specific technicians, such as Nicole. The salon seems to offer a variety of services, including manicures, pedicures, and dip powder options, which cater to different customer preferences.
Affordable pricing is also mentioned as a strength. Customers appreciate the reasonable prices offered by the salon, making it an accessible option for many. This can be an important factor for individuals who are budget-conscious but still want quality nail services.
However, there are several weaknesses highlighted in the comments that may affect the overall reputation of the salon. One significant issue raised is the poor customer service provided by the owner. One customer mentions feeling wrongfully accused by the owner of tampering with a service stamp card. This accusation is seen as a betrayal of trust and loyalty, leading the customer to state that they will not return to the salon.
Another weakness mentioned by customers is the inconsistent quality of the nail polish used. One customer's polish came off within two days, leading them to suspect that it may have been diluted. This inconsistency in the salon's products can be frustrating for customers who expect long-lasting results.
Some customers also mention receiving poor manicure and pedicure services. One customer noted sharp corners left on their nails and a lack of attention to detail. Additionally, the insistence of the owner to argue with customers when they requested an additional coat of color is seen as unprofessional and further contributes to a negative experience.
Lastly, there is a complaint about the inconsistency in honoring reward cards. While one customer was not able to redeem their filled-out card, another customer sitting next to them was allowed to use theirs. This inconsistency in policy creates a sense of unfairness and disappointment among customers.
In conclusion, No. 1 Star Nail Studio possesses strengths such as an accommodating staff, quality services, and affordable prices. However, the salon also exhibits several weaknesses, including inconsistent nail polish quality, poor customer service from the owner, and a lack of attention to detail. These weaknesses, particularly the poor customer service experience and inconsistencies, may deter potential customers and result in the loss of loyal patrons. The salon should address these weaknesses to maintain and improve its reputation in the industry.
Best TL Reviews
Was introduced to this place by my husband. Personally I’ve been going for close to 3 years and it’s been a pleasure. Love the spa pedicures. Play around with nails often. They are all very accommodating to what you want. The pictures are from my nails done this weekend. Nancy did a fantastic job and was very helpful with me finding the right color. I’ve also had the owners Helen and Steve do my nails as well as other techs and they try to work with how you want your nails done. They definitely offer solutions and helpful tips on maintaining it.
I was very disappointed with the owner today. I have been going to this place since I was 18 years old and I’m in my 30s now. When I go there I get a service stamp, the service stamp is a signature of the person who I’m paying to, the service stamp allows for a person to get a free manicure. So I had two cards, one was full so I have my second card and the second card had one signature, the owner tell me I will not accept this because he accuse me I’m of signing it, I asked him are you seriously accusing me of signing this card he said yes, he said no one signs like this, I said to him I would not sign like this and one of your employees signed it, he said to me again I signed it and he said it’s not signed in Chinese, I said to him all the other cards were never signed in Chinese, he kept accusing me of singling the card when I simply said to him I have been a loyal customer of yours and I would not do such a thing. I am very disappointed and I think it’s very wrongful for a place that you have been a very loyal customer to, to accuse you of doing such a thing. I would never go back ever again.
First time my wife went. Nail polish came right off in two days.
We suspect diluted nail polish.
Avoid.
I love Nicole because she’s very gentle and does a good job. I always call ahead of time for an appointment because I have an infant at home; they know that and Nicole always tries to get me out in a reasonable amount of time. Wish they had better colors for dip powder like the gel but can’t win em all.
The owners wife started cutting my nails and then told me to move. Left sharp corners and told me to go get my pedicure. She was in the middle of doing my nails. She wanted to take another customer. The owner kept coming over and saying we move people around all the time (not once they start doing someone's nails). When they started doing my pedicure they were filing my toe nails and I told them they were going too low and it hurt and they kept going. I asked for another coat of the color since I wanted it a little darker and the owner started arguing with me that I should have just pick another color if I wanted it darker. When I finally got to get get nails done it was the same thing. I wanted another coat of the color and they were arguing with me about picking a different color if I wanted it darker. They didn't even take all of the nails polish I had on before off. You could see it though the new color. I had gone enough times and had a reward card filled out. The owner wouldn't honor the card. He wouldn't take off the price of a regular manicure. That's what the reward card is for. They honored it for the girl sitting next to me. I will never go back to this place. I have recommended this place to so many people over the years. I have everyone to not go back.
Great Ombre SNS Powder Gel service. No Complaints.
I loved the way the manicurist did my nails and I think I will definitely be back.
Great pedicure and manicure and great price.
Nice customer service.
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No. 1 Star Nail Studio Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 08:00 PM |
| Sunday | 09:30 AM - 06:30 PM |
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