Cumming Nails & Spa

+1 770-889-1009

2300 Bethelview Rd, Cumming, GA 30040 United States of America

Open Today: -

Quick Facts About Cumming Nails & Spa

Cumming Nails & Spa has received a mix of positive and negative comments from customers. In order to analyze the strengths and weaknesses of the salon, let's break down the comments and identify key points.

Strengths:

1. Friendly staff and pleasant atmosphere: Multiple customers have praised the friendly attitude of the staff at Cumming Nails & Spa. This indicates that the salon has a welcoming environment, which is important for creating a positive customer experience.

2. Skilled nail technicians: Several customers have expressed their satisfaction with the quality of the nail services they received. Many mentioned specific nail technicians, such as Rachel and Anthony, who provided excellent designs and professionalism.

3. Cleanliness and hygiene: The salon has been consistently praised for its cleanliness. This indicates that the management pays attention to maintaining a sanitary and hygienic environment, which is crucial for a spa business.

4. Good selection of services: Customers have mentioned various services offered by the salon, such as SNS manicures, pedicures, and eyebrow waxing. This suggests that Cumming Nails & Spa provides a wide range of services to meet different customer needs.

Weaknesses:

1. Rushed services: One customer mentioned feeling rushed during their visit. They specifically mentioned a rushed gel manicure and eyebrow waxing. This indicates a lack of attention to detail and possibly inadequate time management on the part of the salon staff.

2. Poor appointment management: A customer expressed frustration with the salon's appointment system. They claimed that the salon consistently ran over 30 minutes late for their appointments, indicating a lack of respect for the client's time. This suggests a weakness in the salon's scheduling and time management practices.

3. Inconsistent results: One customer mentioned experiencing peeling and chipping of their manicure only two days after the appointment. This indicates a lack of consistency in the quality of services provided. In addition, another customer mentioned having to pluck missed eyebrow hairs after an eyebrow waxing appointment, again highlighting inconsistencies in service quality.

4. Miscommunication and unfulfilled expectations: A customer mentioned feeling let down by the salon's failure to honor appointments and provide prompt service. They claimed that the manager would lie to waiting customers about the wait times. This indicates a problem with communication and a failure to meet customer expectations.

In conclusion, Cumming Nails & Spa has several strengths, including a friendly staff, cleanliness, skilled technicians, and a good selection of services. However, they seem to struggle with rushed services, poor appointment management, inconsistent results, and miscommunication. These weaknesses can impact the customer experience and may lead some customers to go elsewhere for their salon needs.

Best TL Reviews

I have been going here for years and absolutely love this salon compared to anywhere else I’ve been. Everyone is so friendly. The environment is clean. Tammy is always able to get me on the schedule with one of the nail techs. I have never had an issue with anyone or anything. I highly recommend Rachel for any nail designs!

Went with my little niece. We have a tradition of doing our nails when she visits. They knocked her design request out of the park!! I was so impressed at their skill and how well they did with her. I loved my stiletto sns nails too! This is definitely going to be "our" place!!

I've been 3 times and always had a pleasant experience! My SNS lasts until the next appointment and Rachel did a fabulous job with my designs. Thank you!

The atmosphere was great but everything felt very rushed. I got a manicure and pedicure. The woman doing my gel manicure seemed to rush and the ombré glitter didn’t turn out quite right and that’s okay but two days later and my nails are peeling and chipping. TWO DAYS. That’s ridiculous. Then- I got my eyebrows and lip waxed. It was SO RUSHED, there wasn’t any prep and she waxed and said “there ya go, you can look in that mirror” and that was it. Went home and had to pluck all the hairs she missed. Overall, disappointing experience and I’d go somewhere else. Atmosphere is nice and it’s clean but they seemed more concerned about getting people in and out.

First time at this salon and it was amazing! Everyone was very friendly, the salon was clean and they did a great job. I got a SNS manicure and eyebrow waxing, and my daughter got a mani pedi. I have found my new go to salon!

This salon absolutely DOES NOT HONOR appointments. My experience after 5 consecutive appointments is that EVERY-TIME the manager allows my person for my appointment to run over 30 plus minutes. She does not have any respect of the client’s time. She attempts to be sugar sweet, but her time management is terrible. She constantly lies to waiting customers with appointments telling them that their tech will be with them shortly and as always it is 30+ minutes. If you do not mind 2 hours at the salon, then you will be fine here. But if you expect less than an hour and a half, go somewhere else. She will never accommodate that expectations.

I’ve been coming here since I was a kid, & i’ve never been disappointed. The atmosphere is amazing, the people are so kind, & they are very clean!! They did my wedding nails this past June & I loved them so much!! I wish I could give this place more than 5 stars!!❤️❤️

Anthony was an amazing and professional nail tech and this salon has the best eyebrow waxers and Tammy is such a sweet and professional manager Tam is luck to have her ❤️❤️❤️