Luv Lee Nails

+1 716-601-7372

683 Dick Rd, Buffalo, NY 14225 United States of America

Open Today: Closed

Quick Facts About Luv Lee Nails

Luv Lee Nails has received a mix of positive and negative comments from customers. In order to understand the strengths and weaknesses of the salon, we will analyze each comment and identify common themes.

Strengths: 1. Excellent customer service: Many customers have praised the staff for being friendly, welcoming, and accommodating. They make an effort to create a positive and enjoyable experience for their clients. 2. Skilled nail technicians: Hoang, in particular, has been mentioned multiple times as being amazing, talented, and the preferred choice for nail services. This indicates that the salon has skilled professionals who excel in their craft. 3. Hygiene and cleanliness: Several customers have mentioned that the salon is clean and the tools used are well-maintained. This demonstrates that Luv Lee Nails places importance on hygiene and cleanliness, which is essential in a nail salon. 4. Long-term customer relationships: One customer has been going to this salon for over a decade, indicating that the salon has managed to cultivate long-term relationships with their customers. This suggests that the salon provides consistent service and meets the needs of its loyal clientele. 5. Accommodating large groups: The salon rearranged their schedules to accommodate a group of six for mani-pedis, demonstrating their willingness to go above and beyond to accommodate their customers' needs.

Weaknesses: 1. Inconsistent quality: One customer mentioned that their nails had a terrible shape and lifted up within a week after getting a full acrylic set. This suggests that there may be inconsistencies in the quality of the nail services provided by the salon. 2. Pricing issues: A customer mentioned being overcharged for a full acrylic set, paying double the stated price. This indicates that there may be discrepancies in pricing or a lack of transparency in communicating prices to customers. 3. Poor customer service: One customer had a negative experience when seeking a resolution for a gel polish issue. The owner responded with a lack of empathy and refused to provide a credit or accept responsibility for the issue. This demonstrates a clear weakness in customer service and conflict resolution. 4. Painful nail removal: One customer had a painful experience with nail removal, indicating that the salon may not be gentle or considerate when performing this service. 5. Limited availability: A customer mentioned that they were unable to get their gel polish issue resolved because they couldn't come in at a specific time. This suggests that the salon may have limited availability or inflexible scheduling, which can be inconvenient for customers.

In conclusion, Luv Lee Nails has strengths in terms of excellent customer service, skilled nail technicians, hygiene and cleanliness, long-term customer relationships, and accommodating large groups. However, there are weaknesses in terms of inconsistent quality, pricing issues, poor customer service, painful nail removal, and limited availability. Addressing these weaknesses would be crucial for the salon to improve its overall customer experience and reputation.

Best TL Reviews

Me and my bestie got our nails done by Hoang and he was amazing of course, lots of laughs and we ate like 2 of his timbits he offered us since he's an angellllll. But yeah this was my first time getting my nails done with actual color and this was my friends first time getting acrylics. Our prom is on the 26th so glad we stopped by!

I have been going to this salon for over a decade now. They’re services are always warm and welcoming. They have always treated my nails with care. I went from a chronic nail biter, to constantly getting acrylic nails. They have supported me along my journey of getting back to my healthy nails. The salon is always clean and tools are as well. Love everybody here !

I have went there for full acrylic set took me three hours overall to get my nails on terrible job on the nails the shape of them they lifted up within the week. It was a terrible terrible experience not recommended to anyone and over the price. They charge me 70 when it says full acrylic it was 35. My experience was terrible I will never go there again it look like.a small shop they just started n if your new customer they put old woman who is rookie to do you nails

This is the best salon I have ever gone to, the owner makes you feel so welcome! She is so talented I have been coming here for three years and have never been disappointed! Highly recommend 10/10

Would not recommend coming here for nail removal. Very abrasive and painful

Hoang is the best. I won't go anywhere else for nails!

I got my nails done on a Friday, had issues with a specific gel polish however they assured me the issue was fixed. On Sunday the polish began peeling, I called to tell them with the issue and was told that if I couldn’t come in that day at 1pm it couldn’t be fixed due to booking. I requested a credit to come in the following week as I work during the day. I was told that I wouldn’t get a credit even though the nail polish was the issue, with the explanation “I don’t know what you do for your line of work” with attitude that I was criticizing the work of the owner. That was not the case, I blamed the polish however the owner insisted it was my fault. NEVER AGAIN! I don’t not recommend this place due to the lack of customer service from the owner specifically and terrible gel polish products.

The staff here is amazing. A group of 6 of us were trying to do mani and pedis on a Saturday and this was the only place I could find that rearranged their schedules to get us in. How accommodating! The quality of their work was great and everyone we interacted with was kind, cheerful and funny! We really enjoyed our time there. We only wish we didn’t all live out of town so we could go back often! Thank you guys!!