Sports Cave

+1 301-729-2200

12101 Winchester Rd, La Vale, MD 21502 United States of America

Open Today: -

Quick Facts About Sports Cave

The Sports Cave, a barber shop located in the Cumberland area, has received a mix of positive and negative comments from customers. Through analyzing these comments, we can identify the strengths and weaknesses of this establishment.

Starting with the strengths, it is evident that the quality of haircuts provided by the barbers at Sports Cave is generally good. One customer states that their boys' haircuts are done well, indicating that the barbers have good technical skills in their profession. Another customer specifically praises a barber named Rae for fixing their hair and making it look great. This demonstrates that there are skilled barbers within the establishment who can meet customer expectations.

Cleanliness is another strength of the Sports Cave. Customers have commented that the place is clean, highlighting the importance of hygiene in a barber shop setting. Additionally, customers appreciate the courteous and helpful nature of the staff. One customer mentions that the employees go out of their way to assist customers, indicating a commitment to providing good customer service.

However, these positive aspects are balanced with several weaknesses. The most common criticism revolves around customer service. Multiple customers have expressed their dissatisfaction with the lack of attention and communication from the employees. One customer complained about being completely ignored upon entering the shop, while another mentioned how the employee was too engrossed in a conversation to offer proper service. These comments highlight the need for improved customer service skills, including greeting customers upon entry and ensuring their needs are addressed promptly.

The issue of excessive wait times appears to be another recurring problem at Sports Cave. One customer reported waiting for an hour before getting a haircut, causing frustration and disappointment. Similarly, there were instances where employees arrived late, leaving customers standing outside the shop. This lack of punctuality and organization can greatly impact the overall customer experience and should be addressed to improve customer satisfaction.

Another complaint mentioned by customers is the inconsistency in the quality of service. While some customers have had positive experiences with different barbers, others have had negative encounters. This inconsistency raises concerns about the training and skill levels of all the barbers working at Sports Cave. Ensuring consistent quality across the board should be a priority for the establishment.

An unfortunate incident mentioned by a customer involves an employee who was perceived to be under the influence of drugs. This raises serious concerns about the professionalism and reliability of the staff. It is crucial for the establishment to establish a strict drug-free policy and enforce it effectively to maintain a professional environment and ensure customer safety and satisfaction.

Furthermore, there have been instances of rude behavior from staff members towards customers. One customer felt unwelcomed after a staff member responded to their inquiry about cutting women's hair in a rude manner. This negative encounter not only affects the customer experience but also undermines the reputation of the establishment.

Lastly, there have been complaints about the limited hours of operation. Some customers have been turned away before closing time, indicating that there may be a lack of flexibility in accommodating customers' needs. This can result in inconvenience and dissatisfaction.

In conclusion, the Sports Cave possesses strengths such as good haircuts, cleanliness, and some positive customer service experiences. However, weaknesses related to customer service, excessive wait times, inconsistency in service quality, professionalism, and inflexible operating hours have been highlighted through customer feedback. Addressing these weaknesses can greatly enhance the overall customer experience and improve the reputation of the Sports Cave.

Best TL Reviews

This place is very hit or miss. My boys get their hair cut here and the cuts are, for the most part, done well. It's the customer service I have an issue with. We walked in at 7:00, they close at 7:30, one girl had a client and another was cleaning her area which was right in the front near the entrance. She did not look at us, acknowledge that we had walked in... nothing. She cleaned her area and left. Now I understand she was heading out.. BUT say something to your customers that walk in the door! "Sorry, I'm heading out but if you have a seat she will be with you in a minute." We sat there for 5 minutes while she cleaned up and then out she went. The girl with a client was busy chatting with the guy in the chair. Too often this happens here. The customer service is definitely lacking.

The worst place in the Cumberland area. There's always some type of issue. You get there early, you stand outside and wait for the employee's to show up. You will wait almost anytime You go. Which thats not their fault but what is their fault is having 7 people waiting and one of the two employee's just up and disappeared for 20 minutes and came back smelling like weed. But the main reason for me to take the time to write this review is, after waiting almost exactly an hour, the woman who cut my hair messed it up so bad I had to go home and shave the rest off. She was very nice about screwing up my hair. But it was a true mess. I will never go back. And I highly recommend no one goes back unless you need a styling by Cheech and/or the incompetent.

I was there to fix my hair. Some other barber shop messed up my mullet. Rae was confident enough to fix my hair and make it look great. If I want a mullet, Sports cave is the place, I would choose over others. The place is clean, people are courteous and super helpful. They go beyond their way to help their customers. 5 stars from my end.

Its aite. 1 girl can cut hair really good. The dude can give a good fade who is there on occasion. Do not let the old white lady named suny cut ur hair. She terrible. And she dont like kids

I have been going to the Sports Cave for a long time. The service has been always good. I would recommend going there. Eventually there has been different people have cut my hair. Always nice.

Went in and asked if they do women’s hair and she very rudely said they could cut it, but couldn’t style it. Not so much what she said, but how she said it. Didn’t seem welcoming at all. I left.

Very great, the cut was amazing. I went to go shopping afterwards and I got so many compliments, it made it very difficult to actually go shopping. People wanted pictures. I ended up leaving sobbing because I got nothing done. However my ego was greatly boosted. I am currently applying for a high end modeling company solely for my hair, wish luck. Thank you so much ????

There is no reason to turn customers away at 5 when you don't close until 6. Seems they want to be cleaned up and out by 6 instead of closing at 6 then cleaning up and leaving. Don't waste your gas if you plan to go an hour before they close.