Quick Facts About Natural Nails
Natural Nails has several strengths that make it a favorite nail salon among customers. One of the most frequently mentioned strengths is the understanding and acceptance of customers with special needs, such as the commenter's daughter who is autistic and hyperactive. The salon staff goes above and beyond to accommodate these customers, giving them tasks to calm them down and making them feel comfortable. This level of empathy and inclusivity sets Natural Nails apart from other salons that may not be as open to serving individuals with special needs.
Another strength of Natural Nails is the friendly and patient staff. Customers appreciate the staff's willingness to answer questions and provide information about the services offered. This makes the salon a welcoming place for individuals who may be new to getting professional nail care or have concerns or hesitations about the process. The staff's patience is also evident in their ability to accommodate customers, even on busy days like Saturdays. This enhances the overall customer experience and leaves a positive impression.
Cleanliness and hygiene are also mentioned as strengths of Natural Nails. Customers observe the staff diligently disinfecting every utensil in the UV box, which reassures them of the salon's commitment to maintaining a germ-free environment. This attention to cleanliness is crucial in a nail salon to prevent infections and ensure the safety and well-being of customers during their appointments.
The talent and skill of the nail technicians at Natural Nails are frequently praised. Joy, in particular, is mentioned as a highly talented and kind-hearted woman who consistently delivers excellent service. The positive feedback on the quality of the nail services indicates that customers have confidence in the technicians' abilities to create beautiful and long-lasting results.
Additionally, Natural Nails has created a friendly and welcoming environment. Customers mention feeling comfortable and valued during their visits, and the staff seems to take the time to build relationships with regular clients, knowing some of them by name. This personal touch fosters a sense of loyalty and makes customers feel like part of a community rather than just customers.
On the other hand, one of the weaknesses mentioned in a comment is the availability of appointment slots, particularly for last-minute appointments. It is unclear if this is a frequent issue or an isolated incident, but it suggests that Natural Nails may struggle with accommodating customers who require immediate appointments, especially on busy days.
Another comment mentions a negative experience with a staff member who was perceived as rude and disrespectful. This incident not only affected the commenter personally but also led them to report the staff member to the ADA (Americans with Disabilities Act). Although this comment represents a single incident, it raises concerns about the salon's staff training and customer service standards.
In conclusion, Natural Nails has numerous strengths that make it a beloved nail salon among its customers. These strengths include their understanding and accommodation of customers with special needs, friendly and patient staff, commitment to cleanliness and hygiene, talented nail technicians, and a welcoming environment. However, it is necessary to address weaknesses such as limited appointment availability and the need for improved staff training to ensure consistent positive experiences for all customers.
Best TL Reviews
By far my most favorite nail salon, I've literlt been coming here for years. I used to go to a different salon but they had issues with my daughter shes autistic and hyperactive they disliked that she couldn't sit still, when I started going to natural nails everyone was very understanding, they would give her tasks to do to help her to relax some and calm down. Joy is who I always go to not only is she a kind whole hearted women but she's incredibly talented, I went to Disney at Christmas for 2021 and she went above and beyond!!! Ladies or gents if your looking for a great place they definitely do not disappoint!!!!!
Great service for our first time!!! Friendly staff who were patient with all our questions and we were able to be seen on a busy Saturday afternoon. Movie choices were fantastic! Went home and had to finish one we had never seen prior! Clean establishment and watched them disinfect every utensil in the UV box, and are very happy with our nails!!!
This was my first time and I had an awesome experience probably the best pedi I've ever got and the prices were great! Wish I would've got no chip but that was on me for trying to save a buck! Would definitely recommend and they got me a last min appointment on a Sunday! I will definitely be back!
Theresa did a fabulous job on my nails. Appreciate her attention to detail! Sydney also did a fantastic job on my toes. Very friendly environment! Will def be back!
Mary and Ben are wonderful. As are the other technicians. They know many customers by name. Always have been happy with my nail service.
We love it here, they are like family. Especially Joy. This is the only nail salon we go to and we have been going here for a long time
My 1st time there. Ben was very nice and made me feel welcome. He listened to how I wanted my nails done and I am very happy.. I will definitely be going back.
Missed appointment due to handicap...called immediately was told we no take no schedule. You miss. Never had such a rude person in my life. Reporting to ADA
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Natural Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 03:00 PM |
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